Seller Central

Fraudulent returns

So in the last couple of months I sold quite a lot of phones and I had a small supply of brand new sealed phones. With these, I've had a nightmare on eBay. Some of them were bought by genuine buyers but around half were by fraudulent buyers. They wou...

missing part case

A buyer offered £2 then £2.50 on an item I was selling for £4+postage. I counteroffered £2.63 and he accepted, choosing the cheapest available postage option. Later he claimed that I sent an empty box and lid but not the item itself. I definitely inc...

Seller returning delicate item (not defective) should I accept?

I recently sold an apple display monitor worth over £1400. The buyer intially messaged me saying it was a gift for a friend and "he happen to have a windows system and after connecting this display he keeps on getting flicker screen and he’s not able...

Likely scammer wants to change address.. I just want to cancel the order.

There's a buyer who has purchased an item from me, they won the auction. Looking in their feedback i saw this note: 'Clearly a scammer. changed address last minute, claimed it didn't arrive right at the deadline for the claim. Just look through the f...

Buyers parcel returned as undelivered, so I have to refund postage?

Hello I posted an item interntionaltracked to a buyer in Italy using the eBay postage system. The parcel has been returned as "unable to deliver". The buyer says the address must have been wrong (even though it's the one they supplied to eBay). They ...

Customer demanding partial refund, I don't do partial refunds...

Hi. I sold an item on Ebay the other day. It was a model kit of an aircraft and in the listing I stated that I could not guarantee the decals would be useable due to the age of the kit. The buyer contacted me on the day it arrived to say that he wasn...

EBAY IS A SCAM - DO NOT SELL FROM HERE

Do not sell your items here.I am having to post this on my partners account as conveniently eBay has indefinitely suspended my account. Please if you was like me an honest customer that had a hobby/ passion for selling luxurious items as a little sid...

BEWARE!! Buyer opens Return Case 4 MONTHS after delivery!

IS EBAY ALLOWING SELLERS TO BE SCAMMED, NO PROTECTION FOR US!?A buyer made a false claim against me 4 MONTHS after delivery...I sold a NEW battery for a cordless drill. It was delivered on 5th December, but now 4 months later in April I get an eBay c...

Resolved! Buyer wanting refund but advising me he is locked out of his PayPal account

Hello. A buyer has contacted me through eBay messaging, advising me that the used hard drive I sold him a couple of weeks ago has minor faults with it. He has used CrystalDiskInfo to scan the disk which is advising him it has 3 bad sectors. However, ...

Order refunded for non-delivery but Package was delvered later

The Buyer in this case says he was only partly refunded even though my records show that each item on the order was fully refunded. He has therefore refused to refund me in full. Is there a method on eBay to raise this matter as a case so it can be p...

Buyer disposed of broken item so I can't claim from courier

Buyer messaged me saying item arrived broken. I looked at courier claim policy which says that only the sender can make a claim but very specific photos have to be included. I messaged buyer requesting these photos and she said that she "doesn't thin...

Buyer opened a payment dispute after refusing to pay import fees

I sold an item for £550.Got a message from the buyer saying he received an invoice from Parcelforce of £108.36 for Import VAT and that he was not planning on paying these costs, asking me to pay them or the item would need to be returned as not descr...

Resolved! [Royal Mail] Buyer redirects package to a different address then opens an INR case?

Hi I'm a novice seller on eBay and occasionally sell things, mainly gaming stuff. I recently posted an item worth about £100 via Royal Mail 48 last week. It was supposed to be delivered on Thursday last week, anyway considering the bank holidays, it ...

Resolved! Buyer purchased a new pair of boots but now claims defective after wearing them. Photos show worn ou

Buyer purchased a new pair of work boots and now claims after wearing once the soles have come unstuck. The buyers photos show excessive wear to laces and boots, more than worn once. Please advice.

Item received after issuing a refund

The situation revolves around a refund issued to a buyer who hadn't received the the item at the time of refund. (Item Number: 296217390100) An investigation into the missing package revealed it was temporarily lost andthat the buyer had received the...

eBay

Your February 2024 Seller Update

What do new HMRC rules mean for selling on eBay?

Weekly Chat with the eBay Community Team

Community Mentor Programme

Forum Posts

Fraudulent returns

missing part case

Seller returning delicate item (not defective) should I accept?

Likely scammer wants to change address.. I just want to cancel the order.

Buyers parcel returned as undelivered, so I have to refund postage?

Customer demanding partial refund, I don't do partial refunds...

EBAY IS A SCAM - DO NOT SELL FROM HERE

BEWARE!! Buyer opens Return Case 4 MONTHS after delivery!

Resolved! Buyer wanting refund but advising me he is locked out of his PayPal account

Order refunded for non-delivery but Package was delvered later

Buyer disposed of broken item so I can't claim from courier

Buyer opened a payment dispute after refusing to pay import fees

Resolved! [Royal Mail] Buyer redirects package to a different address then opens an INR case?

Resolved! Buyer purchased a new pair of boots but now claims defective after wearing them. Photos show worn ou

Item received after issuing a refund

Featured Posts

Weekly Chat with the eBay Community Team- 17.04.24 @2pm

eBay x Baselinker Webinar: Exploring Business Growth Opportunity - eBay Marketplace

Weekly Chat with the eBay Community Team- 10.04.24 @2pm

Selling clothing items will be free for private sellers from 8 April 2024

Join us at the eBay Business Roadshow in Leicester on 18 April

Yodel Store to Door available to select as a delivery service

"Bring my label" thru ebay services.

Seller Reports - Do any reports show the Item "Sta...

Packlink issues.

Postage options refusing to save

Invoice Error - When will this be FIXED, Please??