on 24-10-2012 08:10 PM
Hi all as the above title says we have sent an expensive item via airsure to Germany when checking the tracking details it shows as delivery was unsuccessful and it is awaiting collection from a depot and if not collected within a certain time frame it will be returned to us i dont know what to do because it looks like because they are not in or cannot be bothered picking an item up from a depot we will be liable for full refund including £16.00 + postage any advice please.
on 24-10-2012 08:17 PM
you will get the item back but it usually comes back surface so could be slow return
sometimes buyers cannot get to places to collect until the weekend it may just be something simple like that
contact the buyer and tell them