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lucky19582001
Community Member
Posts: 95
Registered: ‎12-05-2011
Accepted Solution
We have recently sent an expensive item via Royal Mail Airsure to Germany.

Hi all as the above title says we have sent an expensive item via airsure to Germany when checking the tracking details it shows as delivery was unsuccessful and it is awaiting collection from a depot and if not collected within a certain time frame it will be returned to us i dont know what to do because it looks like because they are not in or cannot be bothered picking an item up from a depot we will be liable for full refund including £16.00 +  postage any advice please. 

Accepted Solutions: 2
*vyolla*
Community Member
Posts: 13,967
Registered: ‎04-06-2008
Answered
in reply to lucky19582001

Have you contacted your buyer to let them know that their item is awaiting collection?

topcat83
Community Member
Posts: 39,334
Registered: ‎19-01-2003
Answered
in reply to lucky19582001

 you will get the item back but it usually comes back surface so could be slow return

 

 sometimes buyers cannot get to places to collect until the weekend it may just be something simple like that

 

 contact the buyer and tell them

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Other Answers: 0