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Your February 2024 Seller Update

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What do new HMRC rules mean for selling on eBay?

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Ebay vs royal mail tracking

A buyer has just messaged saying an item is showing as delivered but they havent had it. I have checked the tracking on ebay and it has updates all the way up until Sunday but then it jumps back 2 days and says "Delivered on friday" If i go on the ro...

Packlink

I need to complain regards packlink If we get a complaint we deal withit straight away. Why does it take packlink 30 days to sort out a refund and then get th emonies wrong and then send you an email to say its not packed correctly - when we all know...

Bulk Shipping Tool - why only Royal Mail?

I understand eBay are looking to retire the truly awful Packlink service, which can only be good news, so hopefully this issue may resolve itself. However, given the recent introduction of other courier services directly from the eBay order page, I f...

Please someone help with this return

Hello, I'm a veteran eBay user yet I have never encountered this problem before. I bought an item from a seller which prides itself of selling from the UK. The hardware item doesn't fit/work for my needs (also the case is cracked but never mind!) so ...

Resolved! Collection only.

Why do so many sellers on here refuse to post items, when they can be collected easily from your door and the buyer will cover all costs? The amount of items I wanted to buy on here from people who refuse to post them is ridiculous. On occasion I hav...

Resolved! Evri increased the minimum price to £5.46

Hello, I recently observed that Evri has raised its minimum pricing from £2.90 to £5.46. I was trying to ship a padded envelope under 1 kg and was surprised to see eBay's quote from Evri at £5.46. Initially, I suspected a system glitch, but a check o...

FREE P&P

It seems i am not alone on trying to find the free post & postage when selling an item. it has got to the stage where i give up trying to complete any advert on ebay and i sell on Facebook Marketplace as this is far easier to set up a advert and impo...

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Return Label Direct From Seller

I have started the returns process for an item I received which was not as described. I have a QR code sent by eBay, but the seller then sent me a message asking me not to use this as it is too costly for them, and sent me an image of a completed Roy...

Why do people insist on sending second class? £5?

Why are sellers using second class and first class? It's more expensive, untracked and super slow.. I buy records and the prices of delivery has now got to the point where sometimes postsge is more expensive than the item . It's really off putting, I...

Sellers refusing to post to the Scottish Highlands

Recently I have tried to purchase a few items from businesses but the listing shows Doesn't post to Scottish Highlands. I have contacted individuall businesses and they have ammended their listing to allow me to purchase their goods, others haven't b...

global shipping will not send my item

First time this has happened to me a buyer brought a light bottle very old nothing in it.The global shipping place I am in the UK has sent me a item saying resited itemThey will refund buyer and I get to keep buyers money BUT they will not be sending...

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