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rpat3901
Community Member
Posts: 10
Registered: ‎20-07-2011
Accepted Solution

Post Office Staff want to know exactly what was in my letter

I wanted to post a letter recorded delivery, (signature upon delivery).

The coubter assistant wanted £6.22 for a delivery tomorrow, then after i pointed out that I had a first class stamp on it insisted that I told her exactly what was in my letter in front of a large queue.

 

I suppose it was for them know which ones to pilfer first

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booksandpatterns
Community Member
Posts: 2,499
Registered: ‎18-01-2007

Re: Post Office Staff want to know exactly what was in my letter

in reply to rpat3901

It's just the new requirements - RM are getting a lot stricter about what can and can't be posted.

 

 

Have a read of this thread!

 

http://community.ebay.co.uk/t5/Business-Seller-Board/Are-you-posting-safely/m-p/1658370#U1658370

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bankhaunter
Community Member
Posts: 5,633
Registered: ‎22-10-2007

Re: Post Office Staff want to know exactly what was in my letter

in reply to booksandpatterns

They have no right to demand to know what it contains, only if it contains a prohibited item as listed.

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simonrussell99
Community Member
Posts: 125
Registered: ‎21-09-2010

Re: Post Office Staff want to know exactly what was in my letter

in reply to bankhaunter

I made this same point to my local post office but they said that it was easier just to ask what the package contained.  I replied that I doubted anyone would want to admit in front of a large queue of people to having personal items in a parcel, and that it was really no business of the PO to ask such an intrusive questions - at the airport they simply ask if your bag contains any of the prohibited items, not a list of the number of pairs of pants and other stuff that you have packed for your trip.  Maybe, I said, it would be better for the PO just to ask whether the parcel contained any of the prohibited items on the list they now have laminated at each counter. 

 

Personally, when they ask 'what is in the package' I reply, 'nothing prohibited' and leave it at that.

 

 

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mazymoo
Community Member
Posts: 1
Registered: ‎10-03-2011

Re: Post Office Staff want to know exactly what was in my letter

in reply to simonrussell99

I've had the same run-in with the P.O. this morning, at first she showed me a card with prohibited items and I said no my item wasnt one of those, then she said what is it?  I replied a DVD, then asked did I have to say what was in each parcel?  She said yes it was new rules.  When I said I didnt want to declare the contents in front of the whole queue, but was happy to declare it wasnt on the list, she said I'd have to speak to the manager, who overheard and was rather rude in just repeating it was the 'new rules' and customers had to declare what was in the parcel.  No respect for customer confidentiality at all, and its going to make the ridiculous queue even longer. 

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simonrussell99
Community Member
Posts: 125
Registered: ‎21-09-2010

Re: Post Office Staff want to know exactly what was in my letter

in reply to mazymoo

Havingn just checked with Post Office Customer Services I can confirm that there is NO requirement to tell the PO what it is the package.  By confirming that there is nothing prohibited contained within the sender is assuming all responsibility for the package, so if there is something prohibited there is no comeback if/when the package is destroyed.

 

The PO feels that asking what is in the package is the quickest/ easiest thing to do whilst the list of prohibited items is new and not known by most senders.  Of course, they could simply ask 'Are you aware of the new rules concerning prohibited items?' and if the answer is no show the laminated form they have at each counter, but they think that 'tell me what's in your package and I'll tell you if it's prohibited' is the quickest way to keep the queue moving, without taking into account privacy considerations at all.

 

 

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millielilac
Community Member
Posts: 7,140
Registered: ‎06-06-2012

Re: Post Office Staff want to know exactly what was in my letter

in reply to rpat3901
I too was asked the question by the counter staff.

Apparently they now have to stick special labels on some items so they need to know exactly what is in the parcel....

According to the assistant these labels cannot be folded around a parcel either ...they need to be flat ...so some customers have to repackage items.

The lady next to me actually was posting an item that was restricted ..........
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db270783
Community Member
Posts: 11
Registered: ‎30-11-2012

Re: Post Office Staff want to know exactly what was in my letter

in reply to millielilac

I asked my other half to post a parcel for me this morning and have just had a phone call from him from the post office as they wanted to know what was in it and he could n't remember but they were insistant they needed to know..When I went to the P.O last week I was questioned like this but the postmaster did apologize to me beforehand saying that it was driving him mad already and the new rules had only just started and he would have to do this everytime.From now on feeling sorry for him I am going to save his breathe, walk in tell him whats in the parcel wave my leaflet he gave me and say I have read it and it does n't have any of the things listed in the item.

 

I don't sell anything that's particulary private but I still think it's a bit of a cheek when you have a que of people behind you.I suppose you could always write whats in it where you will be sticking the stamp and just show it to the member of staff and then stick your stamp over the top.

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danjermen
Community Member
Posts: 1
Registered: ‎31-05-2007

Re: Post Office Staff want to know exactly what was in my letter

in reply to simonrussell99

I've just had the same experience. My local P.O. use their common sense but as it's closed for refurbishment I'm forced to use a pokey little one at the rear of a grocery shop. The clerk told me for example that I couldn't send batteries. They obviously know naff all about the regs as it depends on the type of battery and where it's being sent. I think they are just down right nosey.

 

I've just written to the Post Office complaining about the intrusive way they ask if I'm breaking the regs and it is of no business of theirs what I'm posting, only that it doesn't break the regs.

 

Probably wont hear a thing back from them but it did make me feel better to make a legitimate complaint.

 

I'll use your reply in future and see this wind up the nosey clerks.

Many thanks

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jaymol.1996
Community Member
Posts: 508
Registered: ‎02-10-2013

Re: Post Office Staff want to know exactly what was in my letter

in reply to rpat3901

I was asked this other week , asking the value , if you say it is over twenty pounds they try and get you to send it registered instead of recorded.


rpat3901 wrote:

I wanted to post a letter recorded delivery, (signature upon delivery).

The coubter assistant wanted £6.22 for a delivery tomorrow, then after i pointed out that I had a first class stamp on it insisted that I told her exactly what was in my letter in front of a large queue.

 

I suppose it was for them know which ones to pilfer first


 

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