Answer
b19m27
Community Member
Posts: 1
Registered: ‎12-08-2012
how do i find a transaction id number for an item not received that was paid for by credit card

i have paid for an item but not received it the seller does not reply to messages but i cannot open a case because i dont have a transaction id number because i paid by credit card ...how do i find this

Other Answers: 3
clute21
Community Member
Posts: 924
Registered: ‎04-01-2011
Answered
in reply to b19m27

Hi.Great advice above also if you used ebays Guest payment your card will have gone through paypal and you will need to call paypal and ask them to open a manual item not recieved claim.

Contact page here

https://www.paypal.com/uk/cgi-bin/helpscr?cmd=_help&t=escalateTab

STAY SAFE Dont let others know or use your passwords.
rockinrom
Community Member
Posts: 3,723
Registered: ‎22-11-2010
Answered
in reply to b19m27

If you did not pay via Paypal, it is between the seller and you, there is no protection on items purchased using methods other than paypal:-(.

rockinrom
Community Member
Posts: 3,723
Registered: ‎22-11-2010
Answered
in reply to b19m27

Sorry, should have added you will have to handle this via your card company.