Community Newcomer
Posts: 1
Registered: ‎12-12-2011
Had a weird problem printing postage labels today

Trying to print pre-paid postage labels. Instead of displaying the label with the option to print it, all I get is a Save File window with the filename shown as eBayISAPI.dll. Now a .dll file is definitely NOT what you'd want to print anything. But the trick is to change the file extension to .pdf and save the file. Then it will open fine with Adobe Acrobat and lo and behold it's a postage label!

 

Spent about 30 mins in a fruitless chat with eBay support and got nowhere so just thought I'd let folks know in case anybody else runs into the same problem. I'm using Firefox on Windows 10. Other docs like Packing Slips work just fine, it's only postage labels that seem to have the problem.

Other Answers: 1
Community Member
Posts: 63,488
Registered: ‎28-10-2006
Answered
in reply to jimatgp

Thank you for that information

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