UK eBay Community

Trouble getting a refund

I ordered a car part from a seller, it stated it accepted returns so unsure if it was the right part I ordered it and it arrived. It wasn't the right part so I requested to return it, they sent the label, I got in touch with parcel force and the post...

Resolved! Gifs, pics and graphics

Now that we’re legitimate again, we could use a place for folk to post pics, graphics and animations that they’d like others to see. And this could be the very place. There’s only one rule. . . . . . don’t break any of the rules. Happy posting!

Purchase less than 6 months old. Now not working.

Bought LED lights in Dec 2023, installed and stuck in position. Remote control stopped working, changed battery, still not working. Seller not responding, can't find any option to ask ebay to step in.

Seller ignoring

How do I report a seller who offered 12 months warranty on a mobile fone, and refuses to respond to any messages I send......please don't tell me to contact citizens advice, the number of people on here who have done this and been told you've no chan...

Ebay closed a refund case for parts that did not fit without any explanation

I brought some clutch plates but the parts were poorly made and did not fit. the seller ignored my messages so I opened a refund case. Ebay promptly closed it without any explanation and I cant appeal. No way ot contact ebay to ask for explanation. S...

Buyer decides to much hassle to do a return then leaves neutral feedback

I sent a incorrect item to a buyer , I did not know there was a problem until I read the feedback he left me . Contacted Ebay to request removal which surprise surprise did not agreed to . How much longer is Ebay going to allow a buyer to leave bad f...

I haven’t received a item that I refunded to a buyer

I sold a headlight to a buyer and he said the light wasn't working I give him a refund but he never returned the light. What can I do to get the headlight back?

finding my suspended listing

ebay tell me they have removed an item that contravened their rules, but left it in my active listings. I would like to end it, but have no idea how to find it

Resolved! One Word....

'Sausages'. Do carry on.:-)

Auto paid removal

How to remove or disable the option of autopaid on offers you made for a seller ... it's absolutely an the worse option in all ebay .... I am thinking seriously stop making offers if these option still active .... please how can I disable it or remov...

Buyer claiming to receive a different item from what i sent

I sent an item to a buyer and when they received it they claimed to have received a different item..They threatened me to send them £40 or else they will leave a damaging negative feedback.i refused and told them to return the original item i sent an...

Receipt of badly damaged item and emailed the seller immediately on Fri 19/4 but have heard nothing

I purchased an item and when I opened the package 19/4/24 the item was very badly damaged and I emailed immediately and asked about return or replacement of same item but to date 24/4/24 I have heard nothing?

Van sale

We've just sold our van on eBay. The person who bought it has paid the funds via bank transfer. They then advised they bought it on behalf of a friend. The friend has just contacted me to say he will send a driver to collect as he has just had an ope...

Resolved! A Question about PAT Testing !

As part of my research of becoming a business seller one day here i have been searching about different topics , rules and laws with one of them being about PAT Testing. currently the research i did says they are no laws regrading (i guess) sellers t...

What does every on think about "EBAY" requiring You To Up Load Photo I.D ?

What do you all think about EBAY requiring every body to up load Photo I.D ?? No other instatution seems to need it? But, they are insisting on YOUR PHOTO I.D with all your other details ! Giving any one the nessasery to Steel your I.D ! Start gettin...

Resolved! Goodnight everyone.

Goodnight to all.

I cannot understand selling items for 99p!

Lets make some assumptions: Cost to buy = 0charging for time = 0profit wanted = 0postage is minium = 75p (i don't know what other business rates are available and cheaper)Home and garden general category = fees 11.9% and 10p (under £10) = 14.28% + 12...

giving a customer my address so they can collect an item they have bought

hi, its the first time i have sold on collection as its a big item. i have tried to give them my address but EBay wont let me. any ideas of how i might be able to do this? which area? any help would be greatfully recieved as communication with a huma...

Fed up with UK based sellers shipping from China!

It's getting more and more frustrating having to determine whether items are actually UK based or not.So many sellers who have a UK based address are shipping from China. It's a painstaking process to go through.Some are easier than others to identif...

I no longer have to enter a password for Paypal. How can I change it so it does?

When I paid for a purchase via Paypal, I used to have to enter my Paypal password. I was happy with this as it meant if someone was able to access my eBay account they couldn't buy anything with my Paypal account. Now, eBay automtically logs me into ...

Shipping labels

I have 4 items awaiting postage today and I'm unable to purchase postage labels ?

Help! No sales!

Hiya, Only been on here for the last few months as a business seller, but in the last week sales have stopped! I offer 2 day despatch, returns etc. No returns everything looks ok to me but nothing in the way of sales, nothing has changed same product...

eBays new "most relevant first" feedback default

Hi, does anyone else think eBays new default view for feedback is entirely unfair and flawed. I had a customer purchase an item back in august last year on my main account and wrote a long paragraph in neutral feedback format claiming they did not be...

seller not responding

I paid for my item but I have not heard anything from the buyer regarding posting and he has not responded to my messages how do I get Ebay to step in.

How to show items have been posted by me, NOT ebay

on my last 3 sales ive posted them myself and one i delivered iterm how do you show iterm as delivered

Sold item and posted buyer account no longer active

Hi can anyone help. I sold an item Monday shipped it the same day. Wednesday I get an email from eBay saying buyers account no longer active do not ship? Already phoned courier it got there already!! Anyone know what to do or now what happens??

Buyer unable to access my listing...

Great new eBay glitch, I've been contacted by a buyer who wants one of my items, but each time they click on it they get redirected to another seller. Has anyone else seen similar? Sales have been slow the last few days, I wonder if this is more wide...

Selling

3 buyers offered the price I want on my item, but I'm afraid it could be fraud, as the buyers have no history, and basically used the same phrases, any solution for this?

Adding to basket issue

Hi marco@ebay In relation to the basket issue i raised on weekly chat here is a link as requested https://www.ebay.co.uk/itm/155001741647 So for example if you choose the 10mm wide ribbon with a length of 10m enter the details in the personalisation ...

EBay cancelled item due to systems error but I still received item and a refund

Hi, I bought an item last week on eBay. I paid for it and it was shipped but eBay sent an email saying the order had been cancelled due to a 'systems error'. Ive received a refund from eBay and the item in the post but the seller has had the money ta...

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Resolved! A Question about PAT Testing !

Resolved! Goodnight everyone.

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