Discussion

How to get refund

Hi, So I purchased a ps4 for £87 it said collection only I agreed with the buyer to get it posted to me if I pay him a tenner straight to his bank account which I did. He said he could not access his money until I gave him the collection code which I...

Attempted scam on first purchase

Just received notification that a buyer is disputing a purchase stating that they don't recognise the transaction. It is an £18 that shows as having been delivered yesterday. It is their first purchase on eBay. Hopefully eBay will side with me on thi...

We ran into a problem and can't create your voucher right now. Please try again later.

Anyone any idea of to resolve the issue with creating a Nectar voucher. I see there are may similar post, but can't find a direct solution. We ran into a problem and can't create your voucher right now. Please try again later.

Seller protection is a joke

I recently sold two sleeves of coffee . The buyer received them and left me possitive feedback.A day or so later they sent me a message saying i had sent the wrong item and included a photo of a sleeve of coffee. I immediately knew i had not as the c...

Item collected but still apparently "processing"

I was able to collect an item I purchased from a delivery shop, but the order page still says "Order processing" and "Your order is being prepared". How do I get that changed? This keeps haunting me; sometimes it takes longer to get to sleep at night...

I have to pay for return postage - item faulty

As a seller in the past I've had to pay the postage costs for a buyer to send an item back to me, despite not accepting returns and the item being as described. I recently purchased a sink plug which costs under £4. It didn't fit the sink or any sink...

Feedback

How Long Does It Take To Get Feedback Score Back Up I Had 1 Negative But Loads Of Positive Yet It Drops Quickly But Takes Ages To Go Back Up

RETURNS for fashion/clothing retailers (but other categories please chime in)

This post has been on my mind for a while. I'd love an open discussion. My returns rate is currently a shocking 13.8%. It has climbed steadily from 9-10% over the last 3 years. Prior to COVID I had been at under 10% for years. This coincides with a d...

Refund

I post a parcel to a customer on 27/03 as second class signed for. It was posted to a collection store for the customer. However he messaged me on 02/04 asking why it's so late so I said it's probably because of Easter. He then messaged me again on 0...

Royal Mail overcharged invoice

so we recently added Tracked services 48 & 24 to our OBA having been convinced of their merits by a Royal Mail sales person. a few weeks in and yesterday we nearly fell through the floor when they invoiced us for an eye watering amount more than ten ...

Just seen jaw dropping Royal Mail price increases for large letters😯

I'm sure this has been brought up before and I apologise for any repetition but I just could not believe the huge price increases for large letters. As someone that mostly uses 2nd class large letter 100g and 250g services I've seen two large price i...

Canot create nectar voucher

keep receiving the message, 'We ran into a problem and can't create your voucher right now. Please try again later.' when trying to convert my points... Its now 1 day later and nothing has changed, any help would be greatly appreciated.Its not nectar...