on 18-05-2017 3:53 PM
I am trying to sell a sofa-bed on the condition of "collect only" and PayPal as the payment method.
The highest bidder won the auction by £2 on the last minute.
A day before the auction ended he messaged me to sell it directly and by cash. I did not accept.
After the auction ended and I asked him to pay and how he would like to collect. His first message was to claim his son was doing the payment things and since his son was not available for the day he offered to pay by cash. I replied him telling that I was not well already and not in a rush anyway, so let us leave it for another day.
The next day I wrote another message to state that I am keen to get the payment through eBay/PayPal ahead of the collection.
His reply was that he could do only cash but nothing else.That means he was lying about his son in the first place. I then went through eBay help and indicated that the buyer did not pay so that is now outstanding in the "resolution centre".
He now dropped me another message saying "I would like to pay on cash collection please as stated in your ad". I have never stated anything like cash on collection and going back to my ad I see this statement.
"Collect in person You can contact your seller to arrange to pay for and collect your item."
Maybe he refers to that as "on cash collection" but that is definitely a false claim.
Now, I don't want to meet this guy who lied to me once and made a false claim on top. All this sounds very dodgy to me and I don't want to disclose my full address to him as well. This is not safe. He is unreliable and can eventually become threatening against me or to my family.
I therefore want to cancel this sell altogether but since it is in an escalated to resolution centre, I cannot cancel it.
What to do?
on 18-05-2017 3:59 PM
Cash on collection is normal and preferable for the seller, as Paypal/ebay only accept online postal tracking as proof of delivery so in theory buyer can claim money back at later date. Not really an issue with £2 but worth bearing in mind for future.
If you've started an Unpaid Item case you will be able to close it after 4 complete days and that will end the transaction.
on 18-05-2017 4:08 PM
Collect in person, generally means to pay cash. There is nothing wrong with that, and it's actually better for both of you. The buyer can inspect the item before he pays - which he absolutely should do as there is no buyer protection on collected items, and you don't have to pay paypal fees. As long as the item is bought through ebay, which it is if the buyer is the highest bidder, it's within the rules.
I don't think the buyer has deliberately lied to you - I think this is a misunderstanding, as you didn't know you could be paid in cash.
I for one, and most others, would not pay by paypal for an item I was going to collect, because there is no way to get the money back if the item is not as described.
If you don't want people coming to your house because you feel it's not safe, you must remove the "collect in person" from your listings.
Your options now are to continue with your unpaid case, but if he pays you will have to let him collect. If the item is not as described he could refuse to take it and claim "not received". Or you can cancel the transaction, but you will still have to pay the fees.