Your February 2024 Seller Update
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For some reason my searches now only show item prices in British pounds, not US dollars. I never changed anything in my account and I cannot figure out how to fix this.
Ideas anyone?I have been messaging the seller for over 3 weeks telling them I have their item and asking them to send me a returns label. Nothing. Their buyer must be getting very fed up by now and so am I. The seller is a newbie and seemed to be hav...
Bought a pair of Nike Air Max 95 for my son on 22/02/24..they were brand new and boxed.He wore them on week ends for few weeks ..during easter holidays he wore them daily and you could see trainers begun falling apart...Contacted seller on 06/04/24 t...
Hi -I'm selling 10 comics from UK to a buyer in Germany. Ebay's Global Shipping Programme has calculated postage costs based on 10 separate packages when I can more easily and cheaply send them in 1 package. Ebay has automatically invoiced the buyer ...
I mistakenly downloaded a wrong photo for one of my listing but I can't move it or inform a potential buyer it is a genuine mistake and I don't want to cause any false information.The photo is meant for another listing I have of a different type of h...
hi allwondered if anybody can help with what to do in the following instancei have an item to post to a buyer with only one feedback and when icome to post his full address details are not there, he has emailed the address in 4 seperate emails, but i...
Hi - I just bought an item on eBay from a seller in France. I can see in eBay that it is held us/ not being delivered as there is UK customs duty to pay. But I have had no message from the courier Colissimo - will they contact me and and I will pay t...
Can any one tell me if this is fair practice by eBay , in December eBay give me 30 days notice for a vat number which on the 8th of January I applied for a vat number from the HMRC I am still waiting for this vat number it's now the 17th of April my ...
Hi all Has anyone else had a huge dip in sales this month. March was the best month I've had in years but the last 3 weeks have been horrendous. More than aware of the COL etc. but this wasn't a problem last month. Just wondering if something has cha...
appols if this has been asked is there a postage fee when selling clothing. TY
EBay has stepped in early and closed a transaction whilst buyer and seller were making other purchases so all items could be sent together. Now buyer can't pay for original large item but payment has been taken for the multiple smaller add on items. ...
Hi there. Buyer messaged me to say some shoes I sold on 9/4/24 needed reheeling after 1st wear, they were disappointed & it would cost a lot more than they had paid to reheel. The shoes are vintage & the heels looked OK when I sold them but these thi...
Twice entered to end listing for 386926702330 and twice it said the page could not be found but the listing has now returned to the opening bid
EBAY NO HELP, HAVE HAD LONG CHATS WITH C/SERVICES AND SOME SAY I WILL GET A REFUND AND SOME DONT????
Error message shows, There was an issue processing your request. tried to accept through multipul devices
Purchased 3 fabric items on auction£5.50 - shows Awaiting payment £105.50£8.00 - shows Awaiting payment £108.00£5.50 - shows Awaiting payment £105.50 Holy guacamole. This will the most expensive fabric I've ever bought
Bougt an item and paid by card. I already collected the item but the seller didn't get the money transferred 9th of April 2024
I just asked two completely different sellers for additional detailed information about their item for sale and in both cases received the message text 'Hi, Thanks for showing interest in our product. We need to check with warehouse to get accurate i...
I bought an item and it got broken before it's warranty expired, the seller as me to return the item which I did, the seller informed me she has issued me a refund and it's almost a month now I haven't received the refund yet
Hello, Just wondering where I stand with this one. I don't think I'll get the feedback removed, but just wondering what people think. Sold an item, sent the item the following day (tracked royal mail 48 through Ebay, so buyer would have been updated)...
I currently have no sold items to send. Yet my app permanently says "Buyer paid - send now". And when I have one item to send, my app says I have 2 items to send now. How can I delete the unwanted "Send now" ?
Hii want to speak to someone
Sold a camera that worked fine, buyers now requested a full refund and return of camera stating it doesnt work correctly, im now worried im going to give a refund and be left woth a broken camera,
Been sent a returns postage lable with no adress on it so it wont print
Help! I have proof of postage that I sent an item but buyer saying not received? Sent Royal Mail 2nd class but no tracking number as not sent trackedwhat do I do? EBay's help function isn't good. Should I call eBay and if so what number do I call? Do...
Hi I have sold an item and the buyer has paid but now they have messaged me to ask if I can post the item in two weeks time as they are going on holiday can I do this?
can i retrieve a listing i had thats over 90 days old? the drop down menu only goes to 90 days, anyone got any ideas?
New to Ebay ... please can someone tell me how I can chat with an Agent & not an automated system? Complicated problem which I have followed all recommended steps & still not sorted TIA
Hello, I purchased a book as a guest. However it was marked on the pages so Inreturned it. They have received the book but I have not had a refund. When Inlook for an email for eBay I hit a brick
When rying to view my feedback I get this:- Sorry. There seems to be a problem loading the page.followed below by a link to Reload the Page I've closed ebay and the browser - logged back in and still get the message.Is anyone else getting this fault ...
Recently bought an item from me, never paid. 4 days pass and I issue an unpaid item strike?, actually is that even a thing any more?. basically 4 days pass and I get to cancel the sale due to non payment. Does he get a strike?, who knows. In days gon...
Hi I've got a problem with a buyer who missed the delivery of her parcel twice and she said the post office is trying to send it back to me but I haven't received anything she's now saying its my responsibility to trace the parcel for her or she will...
Because my item was faulty eBay said it's the seller's responsibility to arrange and pay for the return, this was all arranged but the courier never turned up, I couldn't provide any tracking information because I didn't arrange it and it wasn't pick...
How far in advance can you schedule items for sale
I bought via business seller a pair of wellington boots last August. They have now split. I contacted the seller on 27 March, sent them photos and asked for directions re return/refund. They said would speak to the manufacturer. I have chased twice a...
The gazebo itself is ok but 1 of the side panels is really badly unsightly marked especially with it being white. I have contacted the seller and i have had a reply offering a £15 discount. This i have refused to except requesting a replacement side ...
Is there a way to reclaim fees once the item is sold but the buyer charges their mind or does not respond to messages
The Ended Items on Watch List have disappeared! This was a very useful facility for estimating current prices or checking how bidding went
I purchased a UPS with shipping value of £19.99, the sender shipped not to the primary address (Cardiff) but to Birmingham (my address in 2007). I have purchased over 280 items from eBay since and all came to my Cardiff address. When I contacted the ...
Hello,I have sold the computer however I added a thing as "promote" which was supposed to take 11% but ended up taking 30%.Therefore I do not want to pay over 300 pounds just for fee.I want to make a refund ,but it says that only 700 will be returned...
I bought the product, but the seller said that he damaged it and could not send it, it is too late to cancel the order, what should I do? how I can get back money?
HiI bought an item and realised wrong thing. It was an offer that seller accepted so payment went through. He has agreed to cancel and refund but then he said he tried and was going to be charged £40 by eb ay for cancelling so didn't want to continue...
Hello sir, I hope you are doing great there. My selling account had restricted on 27th March due to not providing to my all sold orders tracking id numbers. I have sold 62 orders four of them have already refunded. Now we have providing 52 orders tra...
What should I do if the buyer says they have not received an item when the Royal Mail Tracking says it has and has a signature?
Hello there I'm still waiting for my item to delivery to my address what's wrong with it took to long now can you please check this my ietm
Hi. I sold an item, collection only. Buyer has paid. I have sent many messages with my address and times he can collect. He just messages me back asking when and where he can collect. It is like he is not reading or not receiving my messages. Unsure ...
Hi, l received an item packet of Twix instead of the cat item that l ordered l'm about sixteen pound lose as the seller sent chocolates instead, they must be so desperate for money that they're sending other items in the post and how do you prove tha...
I sold two books (one lot) to a buyer in the United States and sent them from the UK using the Global Shipping Programme. Unfortunately, I somehow managed to get one of the books wrong. I'm happy to accept all responsibility and refund the buyer in f...
HiHas anyone heard of the above?They are offering a 5% commission (25% of the profit) If i allow them to sell car spares through my account.Scam?Legal? has anyone got any ideas?
Is there a way to contact a bidder who's bid has expired - I have their id, but there seems no way of contacting them
How do I get ebay to accept my Virgin Account to accept payments
Hi, the seller has agreed a return but it has been 5 days and they have not provided a return shipping label. There are no agents available to escalate. I don't know what to do please?
Trying to put in a best offer but then goes to PayPal auto payment and doesn't come up with a click and collect option (only gives my home address) Is there an option anywhere to change to click and collect. (Item is available for C&C at normal biddi...
I have a question about an item id love to buy but despite several messages over 3 days the seller simply doesn't reply
I understand I pay fees when I sell at item, but can I allow my listings to renew every 7 days indefinitely without incurring listing fees? I read somewhere that only the first 8 weeks are free.
When setting uo postage with Evri how do I select to collect from my home
how do I get to live chat on ebay?
So many fake artefacts on eBay. Simple research for the admin staff could prevent this. Think eBay only cares about profit not their customers getting ripped off.
Trying to return item for refund but no one will accept it at pick up unable to get eBay to change to pick it up from address please help can not find anything on eBay to help
I have been getting "Notifications aren't available at the moment" for a few days on my desktop PC , I havent changed any settings , and cant find help on ebay 'contact us ' subjects. anyone know whats going on?
I ended up paying additional postal charges on mailing an item to a buyer (Post Office) and took the hit. How do I increase the postal charges to cover this again on a item currently advertised?
I am quite new to this. According to the app, I have one bid on my item for sale but I can't see it. How or where do I need to go to view this and hopefully any future bids?
I have received a very 'chatty' text message from a seller, promoting their shop. Although I have blocked the number, I have never had this before. I cant see where eBay has the authority to share my number, and how to decline assumed consent to stop...
From looking at some posts regarding eBay changing its Paypal policy, I think it's long overdue because, about thirteen years ago, they got into stuff over that when a court in Australia ruled that eBay can't dictate that buyers use Paypal. As for th...
Parcel has not been returned
I bought an item and the supplier kept on telling me that everything is okay. Bought on 22 November 2023 and now the tracking number is even showing that its expired. The supplier is not co-operating. What should i do?
I bought some E juice and was sent the wrong one , seller sent me prepaid postage, sent item back but have not received the item I ordered, ebay has closed the case as the seller says its be delivered which is the first wrong item
I've been trying to buy the same thing from 3 different sellers over the last few weeks for the cost of about £10 each but when I order this item it gets relisted for triple the price and my order never gets dispatched. Then I have to wait up to 2 we...
Hello, I find that a significant proportion of my UK sales sell to buyers in a specific region and a particular county within that region. Terapeak allows Buyer Location Research on a country by country basis but not by region, state or county. Has a...
elivery date was 10-11th April. not arrived. ordered as aguest. BIG mistake. keep going round in circles trying to trace order. keeps asking me to sign in & then says already registered & cant get any further.
no payment fom the 11th may but i have had payments from 13th and 14th may which have gone into my bank i need a contact telephone number for ebay support auto answer
Hi, can anyone tell me if I will get charged if I let a buyer cancel their order from me?
I am selling the item # 196345557924, that has an active bid.In original listing I offered the postage for UK and Europe only.I want to add international postage to USA and Canada. I tried to change postage settings in 'Revise Listing' , but I'm not ...
Hi everyone/anyone I bought an item last week for over £1000. The seller has now said the item was stolen from his garage (even though in his listing he stated it was kept inside his house). He has said he would refund on Friday morning and is not re...
Hi guys, im currenlty trying to sell my collection which have over 100 items and price ranged from few pound up to £100+, Been trying to get a increase limit for months but ebay just increase like 3-10 limit at a time each month and I currently have ...
I need to delate a negative feedback that I wrote but your sistema can't find it
eBay item number The seller's listing states condition is "Opened – never used"Description states "Great used Condition" One of these cannot be correct - there is a clear contradiction with this listing.I flagged to eBay ansd its response was:-"What ...
I've been waiting for an order to arrive, I've gone and checked my account and somehow eBay has reset my delivery address to one that I haven't been at for 10 years! It's too late to cancel the order, and it's impossible to get in contact with eBay! ...
Buyer is getting this message, I have had no problems with this or any other buyer, no one in blocked list & nothing ticked in preferences any ideas please ?
I purchased two items off here ,both didn't fit so sent back & asked for Refund from seller and they had until 9 April to respond and they haven't .How do I actually call someone on here ?I am not getting any answers from the automated or help sectio...
As a new seller I didn't realise my payment for a sale would be held by ebay for 14 days. Item has been despatched but I have no payment
I have bougth an item, the bidding history clearly shows that... despite this, the seller said, that ebay sold something twice and wants me to cancel the transaction.Can this happen?
I have paid £5 to Royal Mail before can deliver item. Paid the £5 and now delivered. A tick to say Counterfeit Stamp which is a Royal Mail 24postage paid GB. This was and order that was placed 5/2/24 that was refunded as not received . 2 seat belt bu...
Why when u go to order something everyone's on holiday and can't get it...lucky things
I rubbed part of the code off two cards
We have received damaged and not the brand discripted.Seller been informed and refund partial paid price not full amount.
Any one know why pictures have stopped allowing me to supersize them?
I have received no notification from ebay abput the parcel arriving at the shop. I therefore, cannot pick it up? What should I do?
Hello I bought my husband a ghost busters wireless charger and unfortunately it lights up but it doesn't actually charge the phone at all, I did try and contact the seller who quite frankly was less than useful.
Does anyone know who is in charge of the tracking screen when postage is purchased through eBay?Customer placed an order today at 1.26pmI bought the postage on line through eBay about 5 minutes later....Tracking said number was provided at wait for i...
How do I contact eBay to open an additional business account with good starting selling limits? My primary business account has good standing and 150k positive feedback.
Despite booking my parcels with ebays postal service. I am finding that they are not being registered for pick up somehow?despite me paying the extra for collection rather than drop off. anyone else experienced this?
Despite booking my parcels with ebays postal service. I am finding that they are not being registered for pick up somehow?despite me paying the extra for collection rather than drop off. anyone else experienced this?
Good morningNow that there are no fees for selling clothing, please could you tell me if this includes women's stockings please? I know there are still fees for selling shoes. I am assuming that stockings count as clothing but would appreciate confir...
Hi I am trying to list a car for sale but ebay won't accept a no returns policy.. si am i supposed to give a 14 dat free return on a car.... Please advise.. Thanks
Hi, help please I have sold an item, and marked it as it's been paid which they have via cash on collection. But it's on the dispatch page asking me for a delivery ref number I'm terms of posting. How can I resolve this to confirm the seller has coll...
So I sent a product and it didn't arrive for 2 weeks. ebay Tracking link said (Your parcel is at the delivery depot and we'll let you know when it's out for delivery), after 8 days it still had not arrived and the buyer questioned it. I contacted Pac...
I want to give a special offer price to those who have viewed/ are watching my item, but can't find how to do this. Can anyone help? Thank you
We had a customer that couldn't choose click and collect. Does anybody know of any known reasons why this might occur? Unfortunately (for us) they were able to choose a different supplier and order from them using click and collect. The customer said...
How do I refund a refund???? EBay have refunded me after I closed a case
I received two pairs of shoes in one package. They didn't fit so returned them in same package together but am only being credited with one pair and they are asking me to return the other pair which I have already returned. I am going round in circle...
Hello I wonder if anyone can help.i have become very frustrated and disappointed at EBay lack of communication. I have on numerous occasions contacted the help centre and asked to speak to an agent and this has been refused.I did speak to someone who...
Hi I'm selling Dior trainers on ebay and some one messaged saying I have to send them to ebay first to clarify if they are genuine or fakes. I have clearly stated that they could be fakes because I haven't a clue and I would leave this to the buyer t...
I want to end my listing but sell to th highest bidder, can I do this and how?
I have bought an item and tried to contact the seller befor paying it, in order to get the pick up address and the dimensions of the item, because I wanted to hire a company that picks it up for me. There was no answer for more than a day, I have pay...
I bought an item from a lovely seller but the post office refused to deliver it saying that insufficient postage had been bought.I paid the additional postage of 3.50 looking at the postage label it says large letter 0.75.i weighed the parcel it was ...
My wife and child of 2.6 years got hit by a motorbike. We are short of funds. I sold an item long ago to get as much cash in as possible to help costs. Ebay cause delay and because heart condition I am getting frustrated that can cause heart issue. T...
Can I send a item in a post box? If so do I have to put my own stamp on or do I just need the eBay label? Thanks
I am trying to return a lithium battery as it does not fit the stated item, therfore is not fit for purpose. UK postal restrictions don't allow lithium batteries to be sent unless contained within a device, such as the laptop. I have told the seller ...
Hi, recently Ebay announced the new Royal Mail Postal price changes. It states that Tracked 24 and 48 (large letter) was being reduced by 20p. But in fact put it UP by 20p for purchasing labels online!!! I tried calling customer service but got Berli...
My refund is going to the wrong bank account
H I used 10000 nectar points 14th March to buy a item and when going to check out it took the funds out of my paypal account now i cant find the vocher that was set up or when i go in to buy something else it still not comes up and as not gone back t...
I paid for an item on 10/04/24, which had an expected delivery date of between 15/04/24 and 22/04/24. The seller contacted me on the 15/04/24 to say, "...the item you purchased did not pass our quality test, so we cannot send it to you," and that the...
Hi, can anyone help, I am getting an error code when trying to generate a postal label - ' something went wrong and we were not able to generate the label' this has happened a couple of times now, this time it's not allowing it at all either on compu...
Good morning I have a professional Canva account that I don't use and I want to know if I can resell them on ebay ?
this is my first time selling an item on eBay. I was wondering if I can trust the seller sending me a courier to pick the item up or is it like a marketplace that there are dodgy people and we cannot trust?
I am being asked to pay my insertion fees. I go to the payment page and it asks me to register a credit card. I do that and the card is rejected. This has happened with both my cards over a couple of weeks of trying. They are both VISA cards at a maj...
Trying to return item, seller will not send return label, coz it will cost them too much, and told me to sell it on, will not refund me
I paid for a buy it now item (stamps) last night. Since then, the seller hasn't responded and when I click on the sellers account, it returns an error message "no search results" and "0 results". How do I report this suspected scam to eBay and get a ...
I'm confused! How does eBay work out fees if I refund seller for combined postage after they've paid. Will they regard this as lots of sales and charge 30p for each item? Do they take fees on the total amount paid before refund? Or after refund? Buye...
A buyer has left negative feedback for not replying to a message which was not received by the seller.Ebay has messaged to say:Unfortunately we won’t be able to remove this comment because it doesn’t violate any of our Feedback policies.Suggestions p...
As anyone experienced problems when eBay keeps asking to verify my phone number when it is correct this has been going on for 2 weeks spoke to 5 agents they are useless. Any help would be appreciated.
I listed a taxidermy macaca Fascicularis monkey which is not endangered species CITES Annex B Appendix II and ebay removed my listing. Can somebody tell me why? Thank you.
Hi guys am I missing something ? Noticed when placing a offer im now asked to add credit card or bank details, it shows I have PayPal already for payments but has a red mark by it and making it impossible to complete the offer , I updated eBay app bu...
Had a dispute with a seller where he sent "new" containers. They have turned up with chemicals in side. Raised a case with ebay they found in my favour. However they have asked me to return the containers. But as they have an unknown chemical I can't...
Hi I recently brought a new shaver, within two weeks the shaver has stopped working. I want to return the faulty item, but the seller has not sent me a returns label and seems to be delaying. I would like ebay to get involved but do not have that opt...
Not sure who can help but can somebody explain simply hoe the Featured Selling fees work, as I listed 1480 items (free listings) and the next month I removed 450 listings which had not sold and had sold 50 and uploaded 500 new items to keep the stock...
hello there, my parcel has been missing for over a week now. it says its been delivered when i havent recieved it. i was at work all day when it said it was delivered, and none of my neighbours have collected the parcel. i am getting quiet frustrated...
Hi - we are a charity and use the charitable shop for selling our donated items. I have 86 items listed as active, but if you go to the actual shop it says I have just 7 - I have looked at the settings and cannot see how to resolve this - has anyone ...
Why are u saying i owe you 2.80.whats it for i nit sold on ebay only buy
Hi I have won a bid on eBay on Dior earrings and the seller have just refunded me the money and relisted and sold the earrings without telling me I need resolution for this
Is anyone else getting really annoyed by constant viewed item price drops and other messages. If I wanted to be kept updated I would add it to my watched items! In my Buying Activity Communications Preferences I have "Price Reduced on Item" notificat...
I purchased a battery for a lawnmower in October tested it when arrived and the small amount of charge was enough to power the lawnmower however obviously I've only just come to use the mower and the battery will not fully charge and hold its charge,...
Seller didn't give me a choice of my refund amount when both parties are supposed to agree an amount
I've accepted a return cost 1.90 to post but eBay want to charge me 3.60 to get it returned so once returned I'm actually losing money
When my auction ended the second faster bidder was the winner acording ebay and not the acual bidder.
Can anyone helpi made arrangements to collect 2 separate items and pay on collection as arranged with the seller.whilst waiting to collect on the pre arranged date I received a notification from eBay that the items (2 seperste occasions) had been clo...
Good morning, I have a problem. I've been trying to create a coupon using my nectar points for several days now, but I haven't been able to. I still get an error and I don't know why
I just want to give a big THANKs to EBAY. The 1 month zero fees promo you gave me really helped me out a lot.I'm most grateful to you for it. I'm a small seller struggling to pay my houshold bills and your site really helps me to get by. I've always ...
This has happened to me a number of times now... and it just flippin' well happened again.I'm getting increasingly annoyed about it.My listings have very accurate discriptions and are very clearly represented with multiple detailed images.Furthermore...
I purchased an item last night but when I paid for it I noticed my home address wasn't updated. I've tried contacting the seller 3 times to give them my updated address but they won't respond to any messages. What should I do? I have updated my addre...
Hi Community, I tried to buy an Apple iPhone. I attempted to complete the transaction using my PayPal account. I didn't realise the seller didn't accept either the Pay in Three stage payments or PayPal credit options. I have, somehow, made three paym...
My buyer has paid for an item she's bid on and won but has asked me to delay postage for 10 days . I have agreed to this but now wondering if this will affect my seller performance on eBay . Any ideas welcome. Thanks
I went to shop for collecting my parcel. They said they can't deliver as server is down. I'm wondering is there any possibility of server down. It was esso/londis collect plus store
Over the last couple of months I have placed orders from sellers in China (although some claim the item is in the UK) only to have them claim "There is no logistics channel to dispatch the parcel" (or a variation on this). Then offer me a refund.Once...
Hello, Person purchased one of my items and after receiving it, immediately left a negative feedback. And reason for it "not as described". When I contacted buyer, the response was that she would never have purchased a used item. On my question, have...
i have paced an advert for my Ducati 750 Paso, but can't find it. Does anyone know how i can contact e-bay to raise this matter.
Why does ebay ask for feedback on my purchases, when i have not recieved them yet
one of the ram ddr4 has over heated and not working the all the package was all put together and squashed in the motherboard box didn't come in separated boxes came assembled and it doesn't state that on the buying page i would like a full refund but...
... and I keep getting taken to PayPal which I didn't even realise was still affiliated with EBay. Paypal seems to want access to my bank account which I am reluctant to allow. It never used to be so intrusive. All I want to do is use my nominated ba...
I am not in the global shipping scheme yet when I went to invoice a buyer who won items in my auction ebay say it must go through this scheme, how do I resolve this problem?
Buyer claims that item has not been received despite him leaving positive feedback.So eBay has decided to withold my money!Once a buyer makes a claim that something has not been received, shouldn't eBay do a simple check on feedback?
Hi I'd like to know why I can't find the inbox to message the other members on ebay
i sold an item to a buyer and evri lost my parcel therefore it most likely wont arrive
I purchased as a guest, the Royal mail delivered to a click and collect, but I can't pick it up as I have no barcode
I bought a pair of motorcycle levers mid February and just got to fitting them , but they don't fit my motorcycle , the listing checked and I've contacted the seller . He apologised and said it's happens, he said open a return and follow e bay's retu...
I have to go to Canada for 3-4 months . Is there anyway to save my listings untill my return.Or is 90 days the limit.
Got a buyer a few weeks back whose order was processed, shipped on time via Tracked evri service. order shows as delivered. a week later we get a negative feedback customer stating they've not had their order. reached out to buyer twice - no replycan...
Order no 02-11427-74233 real skin London got an email requesting measurements but when I replied it came up that 90 day rule wouldn't allow contact wired as the order was less than a week old
Hi. I'm unable to edit my global shipping programme and would like to enable it. How can I go about this?
Though I have been using Nectar Vouchers with no problems, eBay is now unable to create one. The message I keep getting is 'We ran inti a problem and can't create your voucher right now. Please try again later', I have tried over a number of days wit...
so i sold an item the buyer ordered wrong item from me as my item was nothing like the one they were trying to replace i gave full refund and let them keep the item and yet i get a negative feedback were is this fair it was no fault on my part that t...
I've had a parcel delivered to a local shop but I've received no QR code for collection can I just use the collection number
I have sold an item but accidentally clicked payment received before she has paid and it now won't let her pay for the item can I change this back
Hello all, recently just won an auction- paid the seller moments later. He then messaged me saying he's forgotten to add a reserve price as he can't let it go for the price of the sale
I bought an item via ebay and it hasn't arrived - the firm don's answer rhe phone and emails to them bounc eback
Hi, i have just sold an item (clothing) and i have mistakenly paid for a large letter postage label. Is there any way I can change this to a small parcel or do I have to suffer the cost and buy a whole new label direct with the PO?many thanks
Hi my mobile app says im logged out but I can still do & see everything? when I've gone into settings it says im not logged in and not turned on the 2 step verification process (I have and used previously) so im therefore unable to log in on my lapto...
I returned the item and the seller received it and have issued a refund but it's not in my account
Buyer purchased an item and within minutes requested to cancel the order. This was done immediately and a refund processed.The buyer has left neutral feedback simply saying 'order cancelled'. The wording would have anyone believing the cancellation w...
Bought a coffee pot back in December, no problem until mid March when l noticed leakage when picking up, close look and noticed small crack in side of pot. Contacted seller asking for replacement but have received no reply up to now. Can E Bay look i...
Hi... I am not a regular ebayer and paid for a postage label directly with Ebay, only to take to the Post Office and be told it is not enough. I am not trying to charge the buyer anymore, but want to avoid having to pay twice for postage. Is there a ...
Seller sent an item that was expired and opened. Seller offer to re send a new one . I accepted the proposal. I have been tracking the item for several weeks. Therefore I contacted the seller and he said that I did not pick it up. Tracking number sho...
After a few disappointments regarding evri deliveries not turning up. Is there a filter to block sellers using evri from my search?
We keep getting bombarded with offers from other sellers that we have no interest in - How can we stop this possibly automated system...many thanks.
Hi. I am trying to use 20 percent off coupon but it's not working. The seller told me about this coupon. It's not showing on the item page above the price. The seller sent me the code and a screenshot of how it appears on his page. I tried to enter i...
I can't remove either, not sure what I can do, I have a bid on both ads.
I sold some items last year - the buyer tried to claim they were bootleg items (they were not) and asked for a refund. I refused, largely out of annoyance at being accused of a scammer. they opened a case which they obviously won as Ebay fails to pro...
Hi,A Buyer in Thailand has paid for a collection only item in the UK and are asking for my phone number and address so that their 'sister' can collect the item.It just doesn't feel right to me. Does anyone have any similar experiences or know if this...
Is there a phone number to contact ebay i am desperate to talk to a human
I listed an item 48 hours ago but it is not showing in searches and so no one can see the item and bid on it.
I am confused with what EBAY commission fees are because recently I have seen a lot of fee charged for certain sales.Can someone tell me what the fee structure is please?Thanks
Got a WhatsApp message from one of the sellers is this normal
I recently set up a new VISA payment card for my Ebay seller account. I did this because I want the fees from my sold items to be received by this new card.The new card is appearing in the payment section, but I don't know how to set it up as the fee...
I want to return the item back but I don't know the full address
Hi I'm new to selling and not sure if I've made a big mistake! I printed my postage labels but realised that I can't send the items via that option. I've taken the hit and paid for the correct postage option (24hr vs 48hr). However obviously the trac...
Hi - I’m trying to list a pair of men’s Nike trainers with a basic title but Ebay keeps throwing it out saying I am trying to put too many things in to skew search traffic to me. Even just then putting a single word (Nike) it throws that out too! Why...
https://www.ebay.co.uk/itm/256479816895 why does it not show up when I type motorcycles and scooters, suzuki. Also when I view it why do loads of cheap bikes to restore appear, if i look for suzuki motorcycles and scooters, sorted by price they start...
Hi all , my nectar account has been unlinked without my say so and surprising I've only found out after making a substantial purchase , is there a way to get this back dated thanks
I'm having trouble signing in, are any of you having the Same issue?
Hi allCan anyone help please?I am trying to figure out how to use Financial statements for my accountsIt does not show a gross sales figure so does "Orders (Total minus fees)" represent gross sales, or does this figure include the fees showing lower ...
So I bought 12 solar panels. Half of which arrived milky and unusable. Seller then sent replacements that were also unusable. I open a return case, and they say they willsend more. Which they do, but they are also not usable. By now EBay has closed m...
Twice this week i have received offers on items but the offer expired within minutes! The first time it showed the offer expired 5 minutes after i received the email. Tonight the emailed offer arrived in my inbox at 08.55 pm, when i went to respond i...
I've gotten the below, and it says for me to follow the link and contact them. I follow the link, click the contact us link, takes me to the Chat Assistant, I tell it that I want to reactivate, and it tells me to follow the instructions in the email ...
I recently sold a gearbox to a buyer (£300) and personally delivered it to his chosen repair centre (50 miles away) at the agreed additional cost of £40. The buyer contacted me shortly afterwards claiming that after installation the gearbox was showi...
Before placing a bid on an item I asked the seller if he would consider using a courier at my expense but didn't get an answer. I subsequently bidded and won the item and asked again about a courier. The seller refused which is fine by me but meant I...
While scrolling colours on an ebay shop - Shakti, I think it is called, I must have clicked Buy instead of clicking another colour - they are very close on my screen. I do not want the item but Ebay asking me to complete purchase. Have deleted my pay...
Feedback left by one of my customer:-'Got 2 mixed bags, wish I hadn't. Should have stuck with choosing the colour. A mixed bag only gives 1 of each colour so, if you have double zips you have to use different colours or make sure you buy 2 bags and h...
I listed about 155 items, mostly books. When eBay said the item specifics were missing, I checked. eBay had taken the I.S.B.N. off some of my books. I had to look them out from 13 bookcases, & then add the I.S.B.N. numbers back in. I write everything...
HI can you help? I have an item for sale and the auction ends in three days. I got a buyer for the full price but thought I had to wait til auction finished on Thursday. She now wants to either retract offer as she needs the item for a certain date a...
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