returns

Hi Ive attempted to get an item returned that has been sent out to me (wrong item sent but i would still like the origional item purchased) I have had no response from the seller to my mail at all. It has gone past the date that ebay stated they could be asked to get involved (28/6) but every time i click the  button to ask them to step in, it gets me to state why and then click a button which then tells me im not authorised to do this at this time. any ideas how i get this sorted? Thanks in advance of an answer.

Deb

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