returned item stuck in royal mail margate centre but the royal mail will not reply to my emails

Hi All, 

I returned three items, all posted at the same time but one is still on route and seems stuck in the royal mail parcel centre in Margate. The seller has refunded two items and is waiting for the third. 

 

I have contacted the royal mail twice by email but have had no reply what so ever. This is the  tracking number ZF901589557GB for royal mail parcel service.

 

Does anyone have any ideas as to the best way to proceed, it several weeks overdue now.

 

Thanks for any advise you can offer

Steve

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