Your February 2024 Seller Update
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I have just received a refund request today from a buyer . The item was delivered on dec 31 and hes now claiming its broken having just opened it (new tap) its just outside the 30 day window so am i within my rights refusing. Personally I always insp...
Hi Looking for the help with wrong claims of items not received and warning below, We wanted to send you a final reminder that you’ll need to make improvements to your seller performance in the United Kingdom by 20 April to prevent further action bei...
Hi guys I bought a car paid and collected it . Now the buyer has cancelled the Sale to avoid paying the fees. Obviously I do t want this to go against my account as a non payment how do I inform eBay about this I really do need a call back, thanks
Showing results for I have had my items reduced to sell from over 2000 to 680 because of items from Royal Mail and my name and address on the back not received. I find now with eBay 4 out 5 items have not been received. I now refuse to pay back so eB...
Interested to if anyone knows why an items 'view' figures change from day to day on the app? Obviously it goes up each time someone views however yesterday it was 301, today 280! This started when the total reached around 290 last week and has gone u...
I sold an item, cash was received on collection. Now I keep pressing mark as despatched and it doesn't update. continues to say 'dispatch now'
I created listings on ebay.com but some of these listings are not found on other ebay websites like the ebay.be or ebay.deHow can i create a listing that will be show on all ebay websites?
Hello. looking for my package, it was supposed to be delivered by March 25th, now it says to send it back to the seller System Tracking: H04G0C0000137881 Carrier Tracking: 73165002327242033
Hey Folks, Bought "2X Genuine P108 18V 6.0Ah Li-Ion Battery for Ryobi RB18L50 Battery ONE+ RB18L40"". When they arrived, as expected sadly based on the price, these where not Genuine. After sending a few messages to the seller and trying to leave a o...
Buyer paid postage as agreed. But I had to buy a label to post the item. I have only been paid out by eBay for the sale of the item and not refunded for the post label I had to buy in order to post the item. Why did that happen and how do I get a ref...
I have just received an email from ebay saying my selling performance is below standard. Excuse me????? I'm not a sales agent for ebay. Absolutely disgusted. Ebay has now become a horrible place to sell. The fees are too high. There are too many rule...
Hello there, I want to relist an item again. When I press the automatic relist button, nothing happens. I'm doing this via my phone, but on the full web version of EBay not the app. Any advice please? Many thanks, Jackie
I have started to set up an account as a business seller. My mobile phone number is showing as verified on my account details but I am still going through the set up process. When I add my seller account details it says text or call to verify the pho...
I keep pressing the " Marked as dspatched " icon - nothing changes.Received feedback and all completed.Does this affect yor selling standards if not marked as despatched ?
Since just before Christmas at least eight items have never arrived.I have been refunded, however all eight items had used the eBay label printing service for postage.Resorted to asking anyone I buy from to not use this service, but to write my name ...
I recently listed an item for sale , eBay automatically added item verification o contacted eBay help and support to advise them although I believe item to be genuine it was gifted to me some time ago so I can't 100% gaurantee this , a buyer has now ...
Hi Ebay, I have been an ebay member for many years.Please return all the motorcyle viewing options that has been recently takes away, for example, newest listed, ending soonest, lowest price, highest price, completed listings etc etc, you get the mes...
Got a message to say my account is at risk as it's fallen below the eBay standard. I posted an item 1 day after I as supposed to as I was on holiday and got negative feedback. I've sold around 1000 items and get this message. What should I do?
Can't see how to create an invoice for combining postage
Is video evidence proof of posting
Hi, selected click and collect delivery. Item has been delivered to store but ebay haven't send a collection code. Any Idea what I need to do?
Can you please tell me if this address is an ebay email address many thanks.
Item was on aution with a starting price of £275 plus £11.35 for postage although they said they'd prefer collection. I offered less twice but was declined so I asked if they allow me to buy it now if I paid full price. When I said I'd need it posted...
I made a sale and the buyer decided to collect the item, he collected it yesterday but the item still shows I have to ship it. What should I do?thanks!
Has anyone any issues with using the advanced search option in the category - cars, motorcycles and vehicles? I used to be able to search for vehicles being sold under auction or best offer format, combined with that, what was nearest to my postcode ...
JUST SOLD GENUINE RAYBAN SUNGLASSES WITH LOGO ON LENS. BUYER RECEIVED 12 HOURS AGO AND SAYING THEY DON'T HAVE THE LOGO. SUSPICIOUS. SENT A PICTURE BUT OF COURSE CAN BE PHOTOSHOPPED. IT IS IMPOSSIBLE FOR THE LOGO TO DISAPPEAR. WHAT SHOULD I DO. GUESS ...
Hi, bought a new phone on eBay last year in August and now, 7 months later the charging is funny, it takes all night on the charger to reach maybe 40,50% battery.I have messaged the seller but no reply.What can I do now?Thank you.
When I log in to my ebay account on my Android phone, as soon as I click on "Selling" it takes me to the List an Item page and I can't leave that page. Also, when I go on to my Watchlist or Purchases it says there is nothing to show despite the full ...
An item I ordered did not arrive on the date advertised so I opened a request to get a refund. The item arrived a few days later, as it was too late I wish to return it for refund.My question is, if I close the 'request' will I still be able start a ...
Hello Ebay, How do I re-open a refund that has been closed in error? It was for 10 brushes costing £4.99 Regards Joe Rogan
i follow the rules of ebay religiosly or there is no piont to listings after years 668 @ 100% who keeps doing this competitors ??
Hello Community Users I have ordered an item from a seller last week via Evri and on the site it advises it has been delivered. I am new to Evri and yet it advises parcel is delivered at a Evri locker, I can see the parcel on delivery image site howe...
Hi where do I stand with an item I bought which eBay says fits my car but doesn't, I know it's not the sellers fault as eBay said it fits, but on sellers listing it says buyer pays return postage, so not my fault and not sellers fault, so what is the...
why does filtering no longer work?I want to filter specific years when searching for vehicles but when I select "see all" in order to choose specific years it wont allow me.It appears from reading other peoples complaints that this is an ongoing issu...
Im gonna surfing on "Cars and motorcycles" section but is became totally usless without "Filters" .What happend?Why its been removed?
No matter what i put in my search bar I can't find my listing even though it's active ? I've paid the fee ,..any tips ?
eBay says it will release funds after delivery is confirmed. On my sales offer, (Item ID: 134994592385), both DHL and Packlink were mentioned for international deliveries, and I agreed with (Chinese) buyer to dispatch via DHL. . However, on the Selle...
dear eaby team , you said contact me for verification and slove this issue?
If a seller doesn't accept returns can I get a refund if product isn't right somehow
hi everyone new to the form but not really Ebay . ive got a few things on my mind im needin another brain or too to help me sort oot. Oh Scottish escuse the language spelling and grammer lolfirst topic Buyers ive sold a a few bits now all shapes size...
Forgot to put code in for money off is there any way of claiming it bk £10.35
Hello Members, Did anyone receive a message from eBay to include additional information in the selling documents about producer responsibility obligations for the Spanish market? And is it possible to edit my invoices only for this market? I would be...
Hi Need help, Bid and won an item, however have tried to contact seller who has no feedback and he's not responding. just checked his profile and it says this (I have items that I need to send can’t get on my account could you let me no were to send ...
I am trying to leave feedback but I am unable. I go through the feedback form, enter the star ratings, then find there is no, 'leave feedback' button at the bottom.I there anything I can do about it?
i have listed items but impressions and clicks are zero after 4 days.. i want to know that what is the problem?? listing is active but not getting impressions and clicks...........
Seller sent me damaged item - ebay closed my return case.
There is a delay in having bonus reward Nectar points added to my Nectar account. I have contaccted ebay customer service - they asked me for full details which I have submitted, but there is now no repsonse to my emails chasing for an answer
I am fairly familiar with listing on eBay having been at it for over two decades and currently have a couple of dozen items listed for sale, two of which are a Sonos Roam and a Sonos Ray soundbar. I can search for every one of my listed items and fin...
I was to I ordered a tape and it says its a dvd I still haven't had it
I bought my wife a Galaxy S22pro in August, she has been having issues whereas the fone doesn't fully charge, and stops around 80-85%, and also on occasions has frozen, it has a 12 month warranty. I paid almost £400 for this and when trying to contac...
Hi, I sold a cardigan 3 weeks ago. Sent the next day Specal Delivery. Post office tried to deliver twice no answer. She then arranged delivery for several days later. Again not in, Post Office tried again next day, no answer. She then arrange deliver...
Im trying to find an acceptable time of waiting for a buyer to pickup an item. I thought it was on the site. Does anyone have any ideas please?
A car badge purchased never arrived, I went through eBay's system but there was no posative outcome. As a seller I am getting telephone numbers and would like the sellers address or phone number if that is possiable. On occasions I have found that th...
HI ALL, CONFUSED!! I HAVE PUT A COUPLE OF ITEMS ON THIS WEEK WITHOUT PROBLEM , TODAY I PUT AN ADVERT ON , IT WAS LISTED FINE BUT WITHOUT MY WRITTEN DESCRIPTION ?ANY IDEAS WHY , I HAVE NOT HAD THIS BEFORE. CHEERS.
Hi I ordered a mobile phone on the 3rd of October an se10e. The phone worked perfectly at 1st then 5 monhs later it wouldn't charge or switch on,this phone had a 12 months warrenty with it.I emailed the seller from my purchase history on fri 22nd of ...
Photos do not show on my watch list. They used too, now seem to have disappeared.
I have two items that have been collected and I can't delete them from my sold box. It says to print labels but they were collected any suggestions as to how I get rid of them
I just sold an Xbox Series S but the buyer just joined ebay today and has no feedback whatsoever. They have paid through ebay and of course the funds are on hold until they receive the item, but I'm just a little worried that this could possibly be t...
My listing is not allowing me to change the courier to seller pays (free to buyer)!
Hi there I put my Samsung galaxy phone up for sale but didn't realise the buyer had to recieve the item before funds got released . I've nit cancelled the order and want to take my visiting down will o get charged ebay fees New to ebay so not sure ho...
How do I request a return as i bought a item and its fauilty
How do i stop Ebay taking payment automatically when I make a purchase ?
Hi was wondering if anyone can help me was due a refund did not recieve it as it went on my old card customer service was supposed to be contacting me to resolve this and I have not heard anything, thankyou Tracey
Hi, What an absolute nightmare, I bought a full rear disk brake system, so drums, shoes, srpings etc. everything needed for the back braks of my car to be done. When the parcel got delivered from Germany I was in such a hurry that I never opened it a...
Is it possible to view the bidders on an item I have just sold but has not yet been paid for. If yes, how do you do this?
I was sent the wrong item from the decription and picture used in the ad. I contacted the seller and asked them to replace the item and I said if they could send me a return lable I would post it back. The seller claimed it was the right item and ref...
Is it possible to relist/retrieve from your list of unsold after 90 days ?without having to start relisting all over again from the start?if it is possible to relist after this period , how do I do this?
i bought a jensen aftm 9 sh head fly line seller mailed saying it will be sent as soon as it was in stock that was months ago it never arrived seller took money from my account they along with their site has vanished frim ebay icannot find them or re...
hi. i get the reduced fees of 70 or 80 % every fortnight, always except over christmas. i did not recieve them last weekend when normally i would. any clues as to why?is it to do with seller refunds etc/ i have 100% feedback with over 6,000 positive ...
Got a buyer a few weeks back whose order was processed, shipped on time via Tracked evri service. order shows as delivered. a week later we get a negative feedback customer stating they've not had their order. reached out to buyer twice - no replycan...
please help, the automated assistent won't help me. how do i get ebay to help? thank you
Beware ... I had a text message allegedly from EVRI saying my parcel label was damaged , but this is a scam !! I checked the couple of parcels that I had dispatched via Evri on their legit site and there's nothing amiss ! The scammer urges you to rep...
Hi, This morning when I go to print my postage label it glitches then freezes my screen. Anyone else having this problem ? Many thanks
where all the search options disspaear? like price -low/high , auction only and etc....
For the last year or two I've noticed views (this sales) are extremely low. Doesn't matter what's listed, description, price etc. or even promoted or not promoted, items just sit there day after day with virtually no views. Anyone else experienced th...
Missing search options. The search options have dissapered. I can not search for any items. Any suggestions? Thank you.
no gallery or its been altereed cant find nothing
The search photo facility is not working properly as very random items are coming up on screen and nothing like the photos of items I'm trying to match . Any ideas
The search photo facility is not working properly as very random items are coming up on screen and nothing like the photos of items I'm trying to match . Please help!!!
It seems ebay have changed something when selecting a category to browse in my interest which is model railways I could simply select auction or buy it now. This morning I can no longer do that I have to select extra filters or type something in the ...
Ive just been looking at cars and campervans. There used to be a drop down menu, with the likes of "Distance First, Price Low to High & High to low and others, were has it gone ?
I'm new to this and cant remember if i said i would pay for postage ( I'm selling ) How can i find out?
Hello.It's very strange situation . I'd like to buy item today , contact the seller for more information . He was selling racks and only wanted to do pickup from his city. OK. Then he set the condition that this should be within 48 hours after purcha...
Why are eBay using these single use plastic tags for authentication. Don't they care about the environment?
Can I change an auction item to buy now?
I purchased 3g moible phone on ebay it works well but keep getting text from 03 top up your phone? I Have unlimted calls so ph 03 turns out that G3 is being turned off across uk starting 6 march 24 I purchased this phone after the 6 there lots of 2g/...
I have mistakenly left positive feedback with negative comments for the wrong buyer. I forgot that ebay leaves those comments in the next time I go to leave feedback. Does anyone know how I request ebay remove the comments, or the feedback altogether...
Im having a converstation with a buyer about collectionIm using a browser, not the app to reply.When I reply to the message from the buyer, the on-screen acknowledgement says that the reply was to another person who I had previously had a conversatio...
I listed an item ( snowboarding trousers ) on eBay I described it as good USED condition, I pointed out the faults that the item had and provided photos The buyer received the item on 31st January, the buyer had the item a full 6 weeks before asking ...
Yesterday we had posted a van for sale . Someone bought it but was not able to pay at this time. How do we get the sold off to release and start the biding again?
I have received an enquiry about an existing listing and been asked if it can be sent by GSP. I have never sold anything outside the UK and am not clear how the delivery function in my listing can be adjusted to reference GSP.
Hi All, Really need some advice quick. I have recently sold a watch on ebay but when I read the couriers T&C's it specifically states that prohibited items are not covered by the insurance (despite paying £75 to ebay for this extra cover). It states ...
Can anyone tell me who is responsible for refunding a customer who says they have had to pay for postage because the label is missing. I have proof of posting. Ebay are withholding my money but the item has been delivered. this is the second time the...
Today we received an email from ebayYou’ve received this notification as your ‘Item not received’ rate is high or very high for the period between 01 Mar, 2023 and 29 Feb, 2024.Service metrics are evaluated on the 20th of every month. We’ll review yo...
I am confused I think that it is a possible scam as I have post it to evri 6 days ago and the buyer is saying that she only wanted the spray (sol de janeiro spray 240ml) for the weekend and wants a refund because it didn't come before the weekend I'v...
It would seem that I have been charged an insertion fee of £14.99 for a £15 listing, can someone please explain how this is correct?
I have only just noticed small amount i.e. 8p etc going out to Ebay Commerce can anybody tell me what that would be for? TIA
HiI bought a pair of trousers, they were to small so I put them into a zip up bag for return, and did so later, I then received an email back, with a photo that they had taken, saying that the item had been worn and was dirty, the item wasn't sent ba...
Hi. I sold an item on buy it now option. Paid. Dispatched. But item still showing as available for sale on auction. Help!
So frustrating, no matter what words I chose for the heading for my reborn doll, I go to chose, but it won't accept any. So frustrating!
Hello EBay This is Gabriel niazi I have got charged 10 pounds twice I brought shopkins and wireless earbuds and I got charged twice for them please return my money back
ive sold to a buyer in spain and he cant pay as it states that spain is blocked how can i un block it please
How do I obtain permission to use an image of an item sold on eBay.uk? I would like to use the image in an article for publication.
I bought an iPad on ebay several years ago and I need details of the previous owner or proof that I purchased it.
I sold a laptop keyboard to someone last October. I sold it as new other as it was an unused part but the box had been opened and was a few years old when it was sold.the buyer has contacted me today to say that some of the keys are not working and h...
E BAY not refunding item that I haven't received. Not past date or in another account or any other rubbish. Getting fed up and annoyed with this. I'm a good customer. A
Received my microdeposits but there's no link to put the two amounts. Any idea if I still will receive my money without the microdeposit?
Last 2 weeks I didn't receive items. Seller make excuses and didn't give right answer
What is best advice to sort out two parcels sent to opposite addresses
Hi Guys , Im trying to list items to put up for sale but everytime I select to list item it keeps taking me to the help centre for listing. Has anybody had a similar issue?
Hello, we were hoping to print our postage labels directly from the eBay app to a 6x4 thermal printer. So we can print labels on the go, travelling with just our iPhones and a small thermal printer. We bought a Jadens printer but seems it doesn't wor...
A buyer is returning and item to me. I realised the return address was wrong so changed it. In the process of checking it was correct I clicked the refund. Now the buyer has been refunded and the Ebay label is in the system for her to access...but th...
Hello, please can someone help me to send an item to the USA. I get no proper answer from the EBay robot. Can I send it through their foreign countries system or do I send it myself? Thanks for any help!!
Hi, I need to give a customer a partial refund on an item they just bought, but don't seem to have the send refund option available on the drop down list, next to the item on seller hub. The item has been marked as despatched & paid for. All the othe...
Is there a way to put a message on account to let all buyers know of postage increases with Royal Mail
I'm selling an motorcycle and it's says that it's live but cannot find it in listings
I bought a phone in December as a gift and the seller advertised a years warranty on their page.a few weeks ago the screen went faulty so I contacted seller and sent phone back.seller claimed phone had been dropped (which it hasn't) and therefore was...
I have just sold a phone, The winning bid was to Somebody in Ghana, I'm shipping from the UK.I wasn't aware that I had allowed people from outside the UK, Postage on the listing was £8.95 special delivery by the Royal Mail, But I don't know where thi...
i was charged on 19/03/24 for an item and then again on 25/03/24 and i find ebay's support very confusing. the seller has not replied ina few days does anyone know what i should do from here?
Hi, I put an item up for sale last year. It didn't sell, and now I want to relist it. Is there a way to find an item you listed more than 90 days ago which was unsold?I did also save it as a new draft listing if that helps? I am over ythe 90 days for...
I sold a heavy item that was collection only. My buyer came to my address, paid ne in cash and took the item. All good however my ebay page is still saying to dispatch item. I try to mark as dispatched but it just goes back to telling me to post. How...
My item was returned to the seller, as it didn't match the description (no sound fitted) It arrived back with the seller on 20th March. The seller says that a refund was made on 23rd, but I have not received the money, or notification of the refund. ...
Hello, I sold an item on ebay uk for the first time in ages. I didn't print any labels. Just packed it up really well (just a CD) then took it to the Post Office to deliver in two days with proof of posting. However, when I try to 'mark as despatched...
Ordered on 04 Mar, 2024, the item was left by Royal Mail in the communal area of my building and went missing. Royal Mail took a photo of halfway open door to the block of 20 flats as a proof of delivery. I asked the seller to step in and contact Roy...
A buyer wants to buy 4 items of clothing from me, she has received a message stating that 'the seller (me) only allows buyers to purchase 3 items every ten days'. This is absolutely nothing to do with me, obviously I do not want to refuse a sale. Any...
Buyer wants me to add £250 apple gift voucher to package
Funny Ebay errors??!!
I have not sold anything in the past month. I am not getting any views. Many things i have listed have not sold from couple of months
Hi. I tried to buy an item listed with collection from a parcel shop, but the parcel shop was too far away.I was refunded and she kindly added Evri option,at my request , so I bought it again.The problems is( I've never experienced this before) when ...
Does having multiple qty on listing affect the 80% promotion.? I've sold an item under the promotion but it's not showing the fees correctly.
How do I update the status of an item to "buyer collected"? It seems impossible to update a sale even though the original listing stated "collection only".
For the first time I made a collection only sale. No problems, with the buyer arriving as agreed and picked the item up - however when I went on-line to complete sale/collection, it seems I should have scanned the buyers QR code - eeek.Any ideas what...
Had a buyer gave me a bad review (1 star for everyhting) even when I offered her to return the item that I would issue a refund. Ebay did not agree to remove the comment - now she is selling my item 5x more expensive for the price that she bought fro...
I keep finding the odd eBay payment in my bank account and can never find what it is for. This month I have two but I haven't purchased anything or sold anything for these amounts. I've no idea where to look in my account to find these. Initially I t...
Does anybody know how to restrict Search seller locations to Europe only? I'd like to exclude China, for example.
Heads up for business selllers.I've recently moved over from Amazon to sell more on ebay. One of the reasons I did this was because I thought ebay weren't so ridiculous on customer returns.I set my returns policy as 30 days and returns accepted if th...
bought a spin mop and bucket it now has stopped working and the seller has removed themselves from ebay so can't send it back for a refund, it wasn't cheap either .
I bought an item and seller is telling me i have to cover the return postage fee even though the description of the item was wrong? What should i do?
On trying to see my purchase history there are no items listed. I have tried on my phone, tablet and desktop. No listings
Bought item £7.42, item didn't arrive full refund issued but only £6.19 bit of a scam me thinks. How do I contact eBay
I was mis sold a van that was listed on ebay, the seller removed it as wanted cash on collection basically has a different engine than originally fitted with no update on log book & all details in engine sanded off so unable to purchase any parts, al...
Can anyone explain why there is now an option to enlarge a photo on my 'Manage all orders'page? It seems rather pointless as I know what it's like - I sold it! Once cicked it shows me the other photos for the listing - something else I do not need to...
I'm trying to make an offer and at the top of the make an offer page eBay highlights in red a phone number is required for the seeker / courier to contact to arrange delivery, this is ok but I've no idea how to leave my number and can't press the mak...
80% off selling fees was activated on a Multibuy Listing. Why have I been charged the full comission does the 80% off selling fees not apply to Multibuy Listings or Multibuy Discout. So 2 of the 6 items on the listing sold and I was charged 100% comm...
Water flosser stopped working after 3 months and the supplier will not answer my messages
Hello friends, I sold an item (great ) customer paid cash on collection ( great)how do I mark as paid and collected when it's only given me the option to send I've clicked despatched but it's not letting me mark as paid and collected and leave feedba...
Hi - Been told this is a know problem, IS IT - nothing is being done - any help appreciated - the issue began 23/3 when doing sell similar item the title line retains the previous item title - the rest of the listing is fine - it will just not accept...
hi.could any one tell me how to change my returns policy.on my listings it says returns not accepted,but as i am starting to sell vinyl records which have not been tested i would be willing to accept returns.so could any one tell me how to.thank you.
I received negative feedback saying Rubbish first I have ever received. Description and pictures were clear. Buyer had not got in touch to say they didn't like the item I would have refunded. eBay will not help say the buyer has not broken any violat...
Hi, an item i ordered has never arrived and seller not responding to my msges. How do i contact eBay
I bought an item off ebay but it was counterfiet. A gucci wallet but its fake. To make matters worse I also stupidly paid the seller some of the money outside of ebay. I know I can get the money I paid this person outside of ebay from my bank but the...
I bought a puppy cam and it stopped working after 2 weeks so outwith the 30 day return , I contacted seller and he said he'd send a replacement but didn't now I've contacted seller again with no reply where do I stand with this ? Thanks
Hi what do i do if i have funds unavailable because they are verifying my bank account. I have already previously received monies to the same account only last week and now it needs verifying? Who can i contact about this? Thank you
Please I want to send feedback for my order but is I buy the product about Half year ago and now I can't putting feedback, But I am not happy with the product and I want putting Feedback can you help me someone
How long before Nectar vouchers expire? Thanks.
I converted points to two vouchers 1000 and 2000 but no code available for either so could not use but they are showing as spent Nectar say its ebays problem their www.ebay.help,com site is an insicure site and asked for a payment of £39 to join Howl...
I ordered something from ebay and the UPS deiveyr driver dumped the parcel at my house without notic or requets to leave in a safe place. I have never received the item and ebay advised for me to contact UPS t dispute this, whihc I did and an investi...
For quite some time now, when I receive feedback, I cannot see what that feedback is. The listing is the same one which has been up for many months now. It used to be that any current feedback automatically went to the top of the page, so you could r...
Hi - over the last week I've been unable to leave feedback for anyone buying multiple items (works fine for single purchases). Feeback is written and submitted but doesn't appear on the buyer's profile. The items are staying in the folder that says f...
I have noted a growing trend where as seller list an item with a nominated means of delivery for example a upgraded Royal Mail service. When the item arrives they have changed the means of delivery to a less expensive delivery service without advisin...
When return window has closed, but seller accepts return due to later found defect in product, is there some way to return the item? Thank you. Kind regards, Els
Why do I pay postage when printing postage label when the buyer has already paid this to eBay?
Hi i have just started an return and printed off a royal mail lable weight 0-2kg but my item weighs 26 kg !
Help me please. I purchased an item an duly paid for it, however the item was never dispatched and of course never received. I asked for a refund and ebay then told me to wait which I did while they wait for a response from the sell. Nothing happened...
I refunded an item about 3 weeks ago payed by Apple Pay debit and still no sign of money in my account anyone else had the same issue or ?
I would like yo know how I downgrade from a business account back to a private account. I have been an account holder for many years now and for a brief period in 2008/2009 I sold some information packs on my trade. I was then reclassified as a busin...
Can I speak with someone from eBay
Just had my selling quantity increased by 400 after a complimentary email about improvement.BUT no financial value! so are they expecting me to add up to 400 items with no selling prices?collects listing fees I suppose !My listings already trimmed to...
Hi I had 2 emails connected to my paypal account - I removed the old one, (swapping the default) Now I cant pay for postage via ebay How do I reinstall this ? I cannot find anywhere do do it Thanks
How do I amend feedback I left to a seller?
I have twice tried to sell my iPad both winning bidders have come up with an excuse why they can't pay.The first time it was "My Car Insurance Is Due" and the second on Monday 25th said "His Grandmother was ill and he couldn't deal with it" I have tr...
How do I get my eBay account back as my phone has updated and now I have a old account I don't use
hi everyone, i recently spent a £10 nectar voucher but the sale was refunded due to the seller not being able to find the item. how long should i have to wait for the voucher to become available again. item was cancelled and refunded (refund was £0 b...
I sending refund but buyer not send item back. Im waiting 90 days..What I can do?
Attempting to buy and item for £4000, I was recognised by a previous sellers name,I was told I had exceeded the number of daily messages, although eBay .got the wrong date ?? Does NOT give confidence to purchase.
I was cleaning my house and i noticed i had some lego minifigures around, i realsied that they were worth a lot of value so i sold them, i just sent the products of today and this evening i recieved a message saying my account was suspended. I have s...
How do I remove the feedback I left for a seller
My item was delivered to the wrong address and wrong country
Hi folks, I bought a Samsung TV remote control, the power off button doesn't switch off the TV, so messaged the seller twice, which he has ignored. The item is actually showing on my Ebay as not delived yet, it has of course (only good thing he did s...
I put up 3 wine bottle labels for sale @ £70 + £2 postage and a buyer in Italy has tried to bid but is being told that they cannot be sent to Italy. They would be posted in a small photo envelope. Does anyone know why eBay have said that it cannot be...
After 2 or 3 days blank, I have now started to receive payment notifications with todays date. I hope things are back to normal but cant be sure until I make some more sales. Does anyone know whether the problem is actually solved and whether the pro...
why despite selecting filters for sellers only in uk am i seeing listings for items from hong kong and china ?
I've sold an item which is being paid for by cash on collection. How do I mark the listing as sold so other people are unable to purchase?
I won a bid on 4 items by a seller last night whilst I was at work, I check my computer when I wake up and see he has cancelled the orders and left a review calling me a tosser, I see his messages saying the orders will be cancelled at 5pm and he can...
HelloToday I checked my bank account and I saw there is an upcoming payment to eBay of £5.02. The payment is with the title eBay Commerce UK DD. I haven't bought anything recently with that amount and all of my previous payments have already processe...
I keep on getting a sponsored seller who sells 'erotic' clothing using models who are topless etc. I keep on getting this in my recommended when I look at clothes both for myself and my younger daughters. I can no longer allow my daughter to look at ...
So I won an auction on 19/3, UK seller,postage RM 48hr. Paid via PayPal next day. No contact from seller despite me sending him 2 messages requesting tracking info.Item not shown as despatched, no response from seller. His feedback is 1. I looked at ...
Hi there, I recently posted an itemWhen I enable "Returns accepted" in "Listing preferences" and save the changes, the item still shows that seller doesn't accept return. Is this a bug? I haven't seen any errors.can someone give me a clue?ThanksItem:...
Hiya guys I've been selling on eBay for a few months now with a personal account. I'm trying to make the switch to a business account. I've looked and I don't have the option to do so under account settings then personal information. Looking online i...
DPD lost my parcel and they asked me to contact sender in this case it was the Ebay Authentication team but the only way to get attention through ebay is to use the chatbot and when the option for a call back comes up on the screen it dosent work and...
Hello, I am trying to take payment for an item I sold and need to post it to California from the UK. How does one do this please?
Hi , bought brand new boxed Franke kitchen tap, very happy lovely quality, been fitted about a month now leaking from where spout fits into body of tap , told seller he very kindly told me to tighten grub screws...... yes done that, now no contact?
I bought an exhaust, the advert said it will fit, I even used the car reg, that also said it will fit, the seller messaged me saying the part is wrong for my car, even though their advert says it will, The seller is saying I need to put in a request ...
I recently sold a toy, postage was via Evri. The recipient said the item wasn't received. The toy was tracked and photo confirmation was provided by Evri.i did everything possible and provided everything for the purchaser.the lady wasadamant it wasn'...
I have a long and unhelpful correspondence with the seller of a water butt stand. When I ordered the item the description was that it was suitable for up to 210 liter water butts. The butt we are using is smaller than that and has dimensions less tha...
Ordered a CD, payment made, has been delivered but when clicking on the link in the 'delivered' email I get 'order not found'. Not overally fussed but want to check the listing as the cd case is broken.
Hi - any help appreciated - the issue began today 23/3 when doing sell similar item the title line retains the previous item title - the rest of the listing is fine - it will just not accept the new description - we use iPad not App - tried clearing ...
Hi, I sold Lego set also by mistake I said it had a box. Obviously I am willing to give full refund.Do I send buyer postage label? I would like to receive item back before I give full refund.
I'm so sick and tired of the hassle with listings, its one thing after another and it never seems to be working correctly. Is it just me or do others have problems?My latest:Upload photos on my laptop and where are they. They're there but don't displ...
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