hi everyone , just wondered if someone can help me. i sent a item with hermes and was delivered to wrong adress. customer been to neighbours and they said they returned it to courior as no one of that name live there. i contacted hermes and they said it was delivered to that house and left in outbuilding as no one was in. so what do i do ?? do i give the customer a refund as i only had one , even though my gut feeling is telling im being ripped off by customer and his nieghbour. it went 14 in stead of 41 !!!!
