Community Newcomer
Posts: 1
Registered: ‎10-06-2012
item in warranty but seller doesn't respond

hi, 

 

i bought a baby monitor in July 16. this item has 12 month of warranty. 

 

it stopped working so i have contacte seller 3 days ago, however they didnt answer so far. 

 

how do i get eiter exchange or refund? what can i do if the seller does not reply?

 

thank you 

Other Answers: 2
Community Member
Posts: 22,630
Registered: ‎15-07-2007
Answered
in reply to veravera6565
Ebay do not get involved in Warranties, that is between you and seller. If seller is in the UK, you could ask Citizens Advice for guidance, if seller is overseas, then any warranty is only as good as your ability to enforce it.
Community Member
Posts: 15,732
Registered: ‎10-02-2011
Answered
in reply to veravera6565

@veravera6565

 

There is nothing you can do through eBay or Paypal

 

Neither offer or get involved in warranty disputes

 

This is now between you & the seller......you will not get assistance from eBay

 

If the seller was a UK registered business you could seek assistance from Trading Standards

 

eBay Money Back Guarantee policy is very clear on this

 

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