item I sent 1st class was not received by the person who bought it from me

Hi there,

Does anyone know what I do as a buyer has contacted me saying they haven't received their item. I sent out my other items all 1st class on the same day and they have all reached the buyers. This is the 1st time this has happened to me and dont know how to resolve this? I posted without any tracking just standard 1st class.

Many thanks in advance for any help/advice u can give,

Nest regards 

 

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