Community Newcomer
Posts: 2
Registered: ‎12-11-2016
Accepted Solution
fake item claim

I sold an item which I believed to be a genuine article, the buyer who sells on these items claims it is a fake and has asked for a refund where do i stand.

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Community Member
Posts: 24,854
Registered: ‎21-03-2008
Answered
in reply to martikell64

refund where do i stand.

 

All you can do is offer them a full refund on return. You will have to pay for the return postage.

 

EBay's policy is to support the buyer "unless they are able to determine that the item is as described." However as eBay never sees the item and doesn't require any evidence what this amounts to in practice is that they simply take the buyer's word against the seller's. Sellers have almost no chance of winning.

 

Genuine or not, buyers can invent any reason to demand a return, even if they've just changed their minds. Just count yourself lucky if you get it back in the condition you sold it - or even the same item. Because if they've damaged or switched it eBay probably won't take your word for that either.

 

Every sale today is a gamble whether the buyer will abuse eBay's money back guarantee.


 

 

Other Answers: 1
Community Member
Posts: 20,532
Registered: ‎10-02-2011
Answered
in reply to martikell64

@martikell64

 

You tell them to open a not as described case, you accept the return, issue a prepaid returns label & refund when you get it back

 

It is actually a criminal offence to sell counterfeit goods....even unknowingly.....you must be certain of provenance before listing

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