cant close returned item transaction

I bought an item. The wrong one was sent but seller customer service was spot on and immediately sent replacenment. All paid for and everyone happy but ebay incapable of closing the returned goods case and so they sit on the money. Seller asking me to close case, ebay has been phoned and emailed but are completely useless. Even the contact phone number isn't correct and simply refers you back to the contats page with the same incorrect number. May as well speak to a stuffed toy as speak to ebay 'customer service' thats if you can actually reach someone.

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