cancel order and refund

Hello . The buyer asked me to cancel the order and ebay says that i need to refund the buyer ... this is Ok but my refunds are not available in my pay pal acount . If someone knows how ti resolve my problem please let me know because i dnot know what to do . Ebay says that i need to refund to cancel the order , but my refunds in paypal are not available . I wnat to keep my buyer happy so , please help me to resolve the problem 🙂 

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