Community Newcomer
Posts: 3
Registered: ‎02-10-2013
Accepted Solution
Seller who asks for item to be returned to a different address.

Seller has emailed and requested I return the item to what appears to be a public house and not the address on the return label.

Accepted Solution
Community Member
Posts: 39,085
Registered: ‎15-10-2009
Answered
in reply to stressedoutfella

If the item is not as descrbied and the seller sends you a return label then that is where you send it too.

Was it the seller or ebay who sent the returns address

 

 

You need to do returns through the Resolution centre.

 

Open a not as described dispute at the bottom of the page under Resolution Centre and escalate it after another 8 days

The seller needs to send a pre paid label for the return

If they dont then ebay should when you escalate the dispute

Make sure it goes back tracked and that the tracking is in the dispute

You have 30 days from the day of delivery to open a dispute in ebay

Ebay money back guarantee

http://pages.ebay.co.uk/ebay-money-back-guarantee/

 

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Other Answers: 0