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Seller wants me to cancel returns request to be able to pay me back. Should I cancel the request ? Says eBay have frozen the money.
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Community Member
Posts: 26,331
Registered: ‎24-11-2011
Answered
in reply to georginalarmstrong

NO.  Ebay will have frozen his money once you opened the request, but that's his lookout.  Once you close a request you cannot reopen it. Continue with the case and escalate it after 8 full days, when the option appears.

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crooksnanny ~ maz
Other Answers: 2
Community Member
Posts: 24,854
Registered: ‎21-03-2008
Answered
in reply to georginalarmstrong

Do not close a case until you have your refund. If you do, you won't be able to open it again if you don't receive a refund.

Community Member
Posts: 38,044
Registered: ‎04-06-2008
Answered
in reply to georginalarmstrong

 

No. If you close it you can't re-open it.

 

If your seller's funds have been frozen, they can simply put in a call to PayPal and ask them to refund the payment back to the buyer.