Paid for an item and it was never shipped

 

I paid for an item but they never dispatched the item.  I want to cancel the order and get my money back because it looks like a fraud.  Can you help me?  I send them a message about cancelling but I got no answer.

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Read ebays money back guarantee for details on opening a "not received" case.  You have 30 days from the estimated delivery date to open a case.