Did not receive my game

What dose the following mean?
The seller has asked Customer Support to review this case and make a final decision.

We'll review the details of this case, including messages sent in the Resolution Centre and emails sent through eBay between you and the seller. If we have questions, we'll get in touch with you. We'll get back to you within 48 hours.

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If the seller uploaded tracking that proved delivery to your address then the case would have closed in the seller's favour.  If the tracking shows that the item is still in transit to you then that might explain why there is a review.  Give eBay their 48 hours but if the item hasn't arrived then phone customer support and ask for your full refund.