Did not receive my game

What dose the following mean?
The seller has asked Customer Support to review this case and make a final decision.

We'll review the details of this case, including messages sent in the Resolution Centre and emails sent through eBay between you and the seller. If we have questions, we'll get in touch with you. We'll get back to you within 48 hours.

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*vyolla*
Experienced Mentor

It means what it says, the seller has asked eBay to step in, and you'll get their decision in 48hrs.

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