Payment held until transaction complete/enter tracking number

On some of my sold items I am getting the message come up that payment has been received but wont be released to me until order complete.

I mark as item dispatched and then it asks me to enter the tracking number.
I cannot get my payment releases to me until I do this
.
When I listed the item I mark them as royal mail
2nd class etc and I get a proof of posting from the post office.
But this does not show a tracking number. The lady at the post office told me that to get a tracking number I have to send things by special delivery which will obviously cost me more.
So how do I get my money released ?


My wife has an ebay account too and she doesnt have this message come up or funds held.

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