Negative feedback unjustified

A buyer has left negative feedback about me as she disagrees with the main colour of a piece of clothing she bought.  She did not try to cpntact me or resolve it and now I am concerned how it will impact on my future sales.  Can I have the feedback removed?  I've always had great feedback until now.  She seems to have over reacted.  I see from her previous feedback that she has done this before.

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