Community Newcomer
Posts: 2
Registered: ‎23-08-2017
Accepted Solution
Mismatch in address do I have to pay final value fee credit
Good Afternoon
A customer bought a product off me, paid via PayPal, however straight after the payment he requested the item to be sent to different address. This is not in line with neither PayPal nor eBay policy, so I think I'll have to cancel the order, as I've replied that in order for both of us to stay protected it has to be sent to the PayPal Address. He hasn't replied so it looks like the account has been hacked. Now I'd like to cancel the order under "there's something wrong with Buyers address" but obviously paypal already took their fee and eBay will take theirs. Am I going to pay these fees? Or am I better off sending the product to paypal address and see how it turns out? I'm definitely not sending it to the address I've received via eBay message (especially that it asks me to add different name as well as there are apparently two people living there).
Accepted Solution
Community Member
Posts: 38,034
Registered: ‎04-06-2008
Answered
in reply to madfoxhound

madfoxhound wrote:
Now I'd like to cancel the order under "there's something wrong with Buyers address" but obviously paypal already took their fee and eBay will take theirs. Am I going to pay these fees? 

When you refund using that option you'll get a fee credit, and will automatically get PayPal fees back too, except for 20p.

Other Answers: 1
Community Member
Posts: 25,897
Registered: ‎15-07-2007
Answered
in reply to madfoxhound
Who has paid then? Have you tried getting contact details for the person whose ID it is?


You could try Live Chat https://ocsnext.ebay.co.uk/ocs/cusr?query=166&levelHierarchy=3a6a3 Scroll down to bottom to find Live Chat.