Community Newcomer
Posts: 1
Registered: ‎17-02-2017
Accepted Solution
Item believed sent but unrecorded and not received

Hi All,

 

 

In cases where an item has been sent (unrecorded/not signed for)  and not received

what happens?

 

If it appears that it's just got lost in the post, who suffers - the buyer or the seller?

 

Steve

Accepted Solution
Community Member
Posts: 24,905
Registered: ‎24-11-2011
Answered
in reply to stevewozere

If the item is lost in the post, it's royal mail who suffers.  The seller refunds the buyer and then uses his proof of postage receipt to claim up to £20 from royal mail.

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crooksnanny ~ maz
Other Answers: 2
Community Member
Posts: 18,485
Registered: ‎10-02-2011
Answered
in reply to stevewozere

@stevewozere

 

Seller every time......tracked post is entirely for the sellers benefit as a buyers rights are the same tracked or untracked

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"Marriage is like a deck of cards. In the beginning all you need is two hearts and a diamond. By the end, you wish you had a club and a spade."
Community Member
Posts: 12,048
Registered: ‎15-01-2010
Answered
in reply to stevewozere

The seller is responsible, without online proof of delivery the buyer would win an eBay/PayPal case.

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