Community Newcomer
Posts: 1
Registered: ‎17-02-2017
Accepted Solution
Item believed sent but unrecorded and not received

Hi All,

 

 

In cases where an item has been sent (unrecorded/not signed for)  and not received

what happens?

 

If it appears that it's just got lost in the post, who suffers - the buyer or the seller?

 

Steve

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Community Member
Posts: 21,386
Registered: ‎24-11-2011
Answered
in reply to stevewozere

If the item is lost in the post, it's royal mail who suffers.  The seller refunds the buyer and then uses his proof of postage receipt to claim up to £20 from royal mail.

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crooksnanny ~ maz