on 17-02-2017 2:40 PM
In cases where an item has been sent (unrecorded/not signed for) and not received
If it appears that it's just got lost in the post, who suffers - the buyer or the seller?
on 17-02-2017 2:56 PM
If the item is lost in the post, it's royal mail who suffers. The seller refunds the buyer and then uses his proof of postage receipt to claim up to £20 from royal mail.