Item I have paid for

Hello I purchased an item off ebay, received it but it was missing a piece. I contacted the seller they told me they would send it out to me the next day . about seven days have passed and still haven't received it . I asked if I could have a partial refund as its not a complete piece . an I'm not able to return it because it was a wedding gift which they was aware of. they told me no can do it was either the bunting or the heart I could choose from . this was not stated in the item description . the picture also shows the bunting is made from wood and mine was made of card . what are my rights an can I open a case as this seller has decided to ignore me 

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