Help with a return case please

Hello, I was just after some advice please

 

i opened a case for an tine to be returned for not as described and the case is still open after 15 days, can anyone tell me what happens now or how long it lasts. The seller is refusing my return. I have asked ebay to step in.  

 

Also how do I escalate a claim 

 

Thanks. 

 

Phil. 

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