Community Newcomer
Posts: 1
Registered: ‎18-06-2016
Accepted Solution
Giving a refund plus return postage cost
I need to give a customer a refund plus return postage cost through PayPal and PayPal doesn't accept the extra amount for extra postage on top
Accepted Solution
Community Member
Posts: 25,269
Registered: ‎24-11-2011
Answered
in reply to lindaneale2011

You either have to send them a pre paid returns label which you can do via a case if they opened one. or make a seperate payment using the paypal  "send money" tab.  Use the friends and family tab so they don't have to pay the fee. If you do this it's wise to send the buyer a message so they know where the money has come from.

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crooksnanny ~ maz
Other Answers: 1
Community Member
Posts: 64,682
Registered: ‎28-10-2006
Answered
in reply to lindaneale2011

You must only refund through a case or cancellation if you want your final value fees back and don't want a defect (strike) on your selling account.  Did your customer open a case?  If not then ask them to do so.

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