I bought a pair of new shoes from a company. They have now developed a fault and are unwearable because of it. They were bought in February but the company is insisting that after 3 months they have no records so can do nothing about it. I have messaged them several times as I believe we are entitled to have them repaired or replaced but they reply with the same message each time. I can't find the correct heading to contact e-bay under to ask for their help. Any advice please?
