Member To Member Support

Van sale

We've just sold our van on eBay. The person who bought it has paid the funds via bank transfer. They then advised they bought it on behalf of a friend. The friend has just contacted me to say he will send a driver to collect as he has just had an ope...

I no longer have to enter a password for Paypal. How can I change it so it does?

When I paid for a purchase via Paypal, I used to have to enter my Paypal password. I was happy with this as it meant if someone was able to access my eBay account they couldn't buy anything with my Paypal account. Now, eBay automtically logs me into ...

seller not responding

I paid for my item but I have not heard anything from the buyer regarding posting and he has not responded to my messages how do I get Ebay to step in.

Sold item and posted buyer account no longer active

Hi can anyone help. I sold an item Monday shipped it the same day. Wednesday I get an email from eBay saying buyers account no longer active do not ship? Already phoned courier it got there already!! Anyone know what to do or now what happens??

Selling

3 buyers offered the price I want on my item, but I'm afraid it could be fraud, as the buyers have no history, and basically used the same phrases, any solution for this?

EBay cancelled item due to systems error but I still received item and a refund

Hi, I bought an item last week on eBay. I paid for it and it was shipped but eBay sent an email saying the order had been cancelled due to a 'systems error'. Ive received a refund from eBay and the item in the post but the seller has had the money ta...

leaving feedback

Why is Positive feedback the only option to choose when I want to leave negative feedback for a buyer

My EBay section all information missing

In the My EBay section of the app all my info is missing. All recent purchases, all my watched items, all my saved searches. Some sections come up with error message, others with there is no info to show and purchase page just looks like it's trying ...

giving a customer my address so they can collect an item they have bought

hi, its the first time i have sold on collection as its a big item. i have tried to give them my address but EBay wont let me. any ideas of how i might be able to do this? which area? any help would be greatfully recieved as communication with a huma...

Postage paid twice

EBay said posting my sale would cost £3.29. Royal Mail said £3.39. I then paid eBay through PayPal. When I took the package to post office I was told the cost would be £5.89 which I paid. I am therefore requesting a refund for £3.39 however I can't f...

How can I warn other buyers about a dishonest seller, other than giving negative feedback?

The seller sent me the laptop I won, posted unprotected in a flimsy Jiffy bag!Unsurprisingly it got dented (Apple MacBook with aluminium body).The seller has zero feedback so I'm an idiot for bidding on his auction, and he won't care if his feedback ...

Vat

How do I know when VAT is applicable on a bid

Blocked buyer re-appears under a new name

I had previously blocked a buyer from bidding/selling. He has re-appeared under a new buying name. Should I just keep blocking him? Any other advice please?

FEES FOR SELLING SECOND-HAND SHOES .

I Thought as a Private Seller there would be no fees on shoes . Not very expensive . I have been charged for both pairs I have sold. I Do not use promotion or extras. Do shoes come under No fees for Clothes?

Fees for non sale?

Can't find info and have no time to. Sold a console £25. Buyer said car wasn't working and asked for a refund. (Collection only.) I got charged £3.31 in fees? Help.

Ebay Sold Item

I have recently sold an item on ebay listed as collection only. I have messaged the buyer multiple times and haven't heard back from them. I am yet to recieve money but don't know what to do as it doesn't seem they are keen to collect it.

Buyer cancelled sale and relisted at higher price

I recently bought 2 H45 hair dyes on eBay in stock and paid for them after a few hours I get a notice saying order cancelled as out of stock so why is it resisted at over double the price I have reported the seller to eBay and shall name and shame th...

Returned

I want to ask eBay to step in but that option is not available to me ?

Leaving negative feedback after warranty period has expired.

Customer purchased an item. Detailed video provided with commentary of item and being used in detail by our in house engineer Customer viewed videos and was happy for item to be dispatched.30 days warranty given. 40 days later after delivery. Custome...

Postage Issue resoultion

A pacakge was posted with incoorect Postage and subsequently delayed at Royal Mail, customer reported the item hadn't arrived to Ebay. Parcel later arrived through Royal Mial, bought through Ebay but this hasnt changed the status of the delivery. We'...

Bulk editing

Hi, I have several items on auction that I want to increase the postage rate from 75p to 85p. Do I have to do each item separately or can I bulk edit and if so how. Derek

Resolved! Buyer has lodged a false return request.

Nine days after receiving an item, the buyer has lodged a return request stating that the item doesn't match the photos or description. This is blatantly not true as the photos and description were sourced directly from the manufacturer's website. I'...

refund

I wrongly ordered and paid for an item this morning. I spoke to the seller who were happy to cancel the order their end and I then ordered the correct item directly from their compnay and not via Ebay- when should I expect a refund and who pays it to...

Resolved! Items that i sold not delivered

I have sold 10 items on my first listing, and it has been around 2 weeks since the first item was sold and dispatched. The problem is none of them have been delivered apart from one. I'm not sure whether this is an issue with the app or the postage s...

never received item

so i bought a samsung s22 ultra over a week ago and never recevied it then i open a request then i thought the request ment for something else so i cancled it and now i cant open a new request to get my money back or nothing

Verify debit card

For some reason eBay can’t seem to verify my debit card, they say there is a block on it by my bank, have spoken to bank and they say this in not the case and there is no problem with my card. What to do? Have tried contacting an agent but get that s...

Shippinng

buyer wanted to collect and has paid excluding shippingnow changed mind and wants shippinghow do I invoice/get payment

Case on hold

Hi, I am trying to return a pair of shoes as the seller has sent the wrong size. They would not accept this despite photos etc so I asked eBay to step in and opened a case. I have now received a message from eBay saying the case is on hold for five d...

Unable to link new nectar card

Good afternoon.Hope your all well, in short lost my nectar card , it was already linked to ebay got a new one with same details but now i cant unlink then link it to ebay as it states Your Nectar account has been temporarily disabled. We cannot show ...

Smelly clothes

Does anyone know if there's an ebay policy on washing clothes before selling? I've just received a dress that smells of body odour and so I'm returning it. Now wondering if I need to ask sellers if the clothes they're selling have been cleaned.

Wrong description of item

Item was not as described by seller, eventually seller accepted and issued returns label, after several weeks only a partial refund issued( less than 20%) even though promised full refund. Asked seller for explanation but no answer

Listing Views not being displayed

My listing is not showing views

Address

I wrote wrong address in my account.

Advert scam

Does anyone else notice that nothing sells until you choose promotion? I have tried 10 items over 2 months, and today's sale confirmed that. Sold bag worth 260£ in shops for 160£ and at the end 119.22 lands in my account:) What the hell!!! with promo...

Resolved! Forced to offer expensive ebay shipping?

I'm listing a pair of shoes and cannot find the option to offer free shipping or other standard options I am familiar with. My listing offers 'eBay shipping' at £8.75 or something and mentions some 'authenticity guarantee' which I am indifferent abou...

reporting seller

Ebay sent me an email notifying me that my latest purchase was potentially dangerous i immediatly contacted seller fo refund 4 times with excuseshow do i reprot him and get refund?

Listing Removed

I listed a taxidermy pheasant this morning on eBay and less than 60 seconds later it was removed and an email from eBay stating I'd broken eBay policy on animal products but there are literally hundreds of identical listings live and eBay even have a...

HOW TO ADD WORLDWIDE POST TO LISTING

SOMEONE IN NZ IS INTERESTED IN ONE OF MY ITEMS BUT HE HAS A MESSAGE SAYING THE ITEM CANNOT BE POSTED TO HIM....I HAVE CONTACTED EBAY WHO SAY I NEED TO CHANGE SETTINGS TO INCLUDE WORLDWIDE FLAT RATE POST BUT I CANNOT FIND AN OPTION ON THE LISTING FOR ...

Buyer lying

How do I report someone that is lying about the condition of the item I sent to try and get me to refund some money?

eby taken money from my account

money has been taken by eBay from my account. I have contacted my bank who say it looks like some saving option I might have inadvertently ticked, but I can't find anything on ebay that supports this

Parcels being sent to my address but they are not for me

I keep getting parcels being deliver to my address which by the looks of the label on the packages they are eBay returns. I started to refuse the parcels from the postman but this doesn't stop the smaller parcels being posted through the letter box. ...

False prosecution by Ebay

On Saturday 20/04/2024 I received a demand from Moorcroft Debt Recovery Ltd as per instructions from EBAY COMMERCE UK LTD for an 'overdue account of £520.29'.This came as a complete surprise to me as I have only ever used Ebay to buy the ocassional D...

Business Policy Server Issue

Is anyone else having issues with the business policy section? Im trying to integrate my shopify with ebay but need to set my business policies on ebay. When I click the business policy link to do this I get a message saying the server is down. This ...

Wrong delivery address

I purchased an item last night but when I paid for it I noticed my home address wasn't updated. I've tried contacting the seller 3 times to give them my updated address but they won't respond to any messages. What should I do? I have updated my addre...

EBay has reset my delivery address

I've been waiting for an order to arrive, I've gone and checked my account and somehow eBay has reset my delivery address to one that I haven't been at for 10 years! It's too late to cancel the order, and it's impossible to get in contact with eBay! ...

Buyer receives, breaks, returns

A luthier brought guitar parts from me, took templates and broke some parts so he could return the item. Then left me really bad untruthful feedback and then got refunded.I'm left with bad feedback and broken guitar parts.eBay has allowed all this to...

Primary address changed

I just realised the last four things I ordered got sent to a previous address because my primary address setting somehow changed without me touching it - I assume I can't get refunded since i didn't check the details before ordering...do I have a leg...

Re Ebay message "Please confirm shipping address on recent orders From:eBay Sent:19-Apr-24 06:43 "

Has anyone else received this mail and if so have Ebay now resolved this " issue " does anyone know ?

Subject: Urgent: Delivery Address Error - Items Delivered to Old Address

Dear eBay Support Team,I hope this email finds you well. I am writing to urgently address a significant issue with a recent order I placed through eBay. Unfortunately, despite having updated my delivery address, all items were mistakenly shipped to m...

Waiting over 10 weeks and counting for eBay to acknowledge my complaint and offer a refund.

KEF Coda 9.2 Floor standing speakers£75.00 Item subtotalSold on: 9 JanYou marked as paid a) I listed the above item for sale in the UK, stating collection only late 2023 b) Some guy from Poland buys the item. c) I contact him and he informs me he mad...

PROMOTIONS

HELLO MY DASHBOARD SAYS IM ABOVE STANDARD SO WHY HAVENT I GOT THE OPTION TO PROMOTE MY AUCTION LIKE I USED TO ANY IDEARS THANKS DEB

create portable link to my ebay shop

How do I create "portable Links" to my ebay shop? to guide new customers to my shop

Returned items

I opened a case to return 2 pair of knickers but unfortunately I can't add the tracking number on EBay for some reason as every time I put the details in the submit colour doesn't change. I only have till the end of today to add details or the case w...

Problem with sellers account

Ok, so eBay informed me an item I purchased has been removed from sale, due to a problem with the sellers account. I'm guessing ripping off buyers? So, why do I have to contact the seller for a refund? Obviously that ll be ignored, and eBay can see t...

order

how do you phone ebay the contact us etc not showing number just going round and round

Damaged in transit

I sent an item which got damaged in transit. I refunded the buyer, but ebay make it difficult to claim for the item and I purchased the postage through them. How do you get the claim registered with ebay? The automated customer service thing is usele...

professional looking listings

I would like to make our listing all the same and more professional-looking, any help would be appreciated .I have used 3d sellers in the past but it isn't cheap.

Item broke

Hi, I've bought a twin air pump electric type I've had this 6 mths and only used it 3 times I've told the seller this and looks like they have just took a look at my message and left it at this only pumped up a motorcycle trye totally rubbish and ver...

Within 30 Days - Laptop Broke and Seller Refusing Return When Ebay Has Accepted

Hiya. I bought a laptop a month ago but it broke a few weeks in of the 30 days, so it was still valid of the 30 Days Guarantee. I opened a case and Ebay confirmed this is valid. Seller is saying it's not valid, though. What's true? Thank you. https:/...

Resolved! (New Seller). Buyer offered a price '+ postage' but I only got the price offered, not postage

I'm new to selling on eBay, just the odd private sale.This is two points in one really.I had a heavy item (25 kg or so) for sale for £85 with free postage. A buyer offered £65 and in the ebay dashboard it said the offer was: '£65 + postage'. eBay had...

Resolved! Global Shipping tracking not updating

Hi. I sent an item on April 10th to Germany via the Global Shipping Programme. According to tracking it arrived at Amsterdam Schipol Airport on April 17th, SIX days ago, but that's the last update and now the buyer has put in a claim for a refund due...

Complaints Department

Hi, can anyone please give me the email contact details for the complaints department as the online 'help' person would not?

Bank account fees please help

Hi. I've just started to sell clothes which I understand it is free, I've sold 2 2nd hand tops and on my account it says no fees which is correct. But my bank account has been charged 0.06p, I know it's not a lot but I don't understand what this char...

Buyer raises bogus refund claim. eBay chasing me. Buyer reported. How long until resolution?

Garmin Forerunner 30 GPS Running WatchDate sold 15 Apr 2024Date buyer paid 15 Apr 2024Delivery Date 19 Apr 2024Request amount £25.00On hold amount £25.00Held from payouts until the request is complete. I will start this by saying I just posted anothe...

£0.00 charge just appeared on bank statement?

Just checked my online bank and there's a transaction to ebay for £0.00.Does anyone know what this might be? Tried the automated ebay help but it's a complete waste of time.

Contace ebay by phone and can a seller refuse returns if an item is damaged and not as described

I have 2 questionsFirstly how can I contact ebay by phoneAlso I bought an item of clothing on ebay from a seller who says they dont accept returns.When the item arrived it was damaged and it was 3 sizes too big it was advertised as being a 14 but is ...

Listing views

I have promoted a listing,it still has no views,I am an experienced seller so know it should of had over 45 views even without promotion,does anyone know what is happening

Option to 'promote listing' has disappeared

Until a few weeks ago, if an item didn't sell and I chose to relist it, I had the option to 'promote listing'. This option has disappeared. I am a private seller. I have tried on both the app and on my computer and it's not available on either. On th...

My previous purchases from a seller won't allow me to purchase from him again.

For three months now if I go back to a seller I have bought from and try to repeat a purchase the item I am searching disappears from the page and tells me "Thanks for your purchase" It then blocks me completely from buying that item from that seller...

problem updating pictures

Hi everyone,I hope everyone is doing well. I have been having trouble with eBay for the past four weeks. At first, I thought the issue would be resolved in a few days or a week, but now it has been over a month and I am still having problems. The iss...

EAN & MPN numbers

I want to sell an item on eBay but I do not have the EAN and MPN numbers, I have looked at similiar items for sale on eBay but they do not match. When I tried to publish my item for sale it was rejected. What do I do next?

eBay remove listing shortly after my purchase of fake item. Confirm refund greyed out

Order date: 05 Apr, 2024 Order total: £35.99 Order number: 05-11410-41398The listing for this item was follows"Apple AirPods Pro 2nd Generation Genuine - New (Sealed)"The item is clearly fake and I have spotted the following problems..1/ The case res...

Seller claims I have lied about the description of my item and wants a refund

I have recently put up an iphone 11 for sale and it was purchased a day later. The buyer then claimed that i have lied about the description and I didnt say anything about there being damage to the screen when I clearly specified that there is a crac...

scamers

morning all ive been on ebay over 20 years and im still being scamed .i would take to long to go into allof them .but this one i sent a pair of boots to mr *bleep* about two weeks ago he saying that he has not had the boots BUT there was package by h...

Can't send an invoice to add postage

I listed an item as collection in person, but buyer would like it posted, which is fine for me.I've searched through the forum and help to find how to add the postage cost, but the only option seems to be to Send an invoice.But this option doesn't ap...

Buyers return closed

A buyer requested a refund, which I was happy to do and sent a return label. The buyer didn't return the product, and eBay closed the 'buyer return' as it hadn't been dispatched. This was ten days ago, and I still haven't received any money from eBay...

eBay delivery esyimates

It's no wonder that buyers get agitated!I offer 1st and 2nd class options on listings on my business oage. (oneblankcard)(I also have a personal page)I logged into my personal page to view what a customer would see on my business page only to find th...

Refund request

I've opened a return resquest and have had to wait over a month for the teller to respond but he hasn't today was the last day. How do I get my refund please?

Resolved! UNABLE TO CONTACT BUYER

I listed a ghost face funko pop and had a buyer I was contacted for more information and pictures of the pop I was selling and as we were about to seal the deal someone else bought it. I then cancelled the listing. The buyer then offered to pay me pr...

M

Bid was £11 seller accepted add a message saying congratulations £11 + £9.24 vat will be applied so how much is it I actually pay because my offer was £11

Resolved! Account restricted

Hi,My eBay account has been restricted. There were two feedbacks on it and two items were sold, but it's unclear why it was restricted. Please kindly help so that my account can be reinstated.my ebay id: amsha-8993

Private seller sold faulty fold-up kayak

Seller has sold about 7 fold-up kayaks, but says he is a private seller and does not accept returns. The kayak seat broke as soon as my husband tried it out for the first time. Seller takes no responsibility and does not respond to any of my messages...

Personal email

Hi.When I've sold an item through ebay, can they see or have access to my actual email address?

Return failed. Address unknown

Hi. I ordered something that arrived damaged to the point of being unusable. I contacted the seller first and they asked me to keep it for a small discount. I declined and went to eBay for a return label and refund. The day I took it to the post offi...

Authenticity selling a watch and I havent received the address to send it to

I am trying to find out off ebay where to send my watch to for authenticity and cant find anything anywhere

Resolved! Telling Ebay that a return request has been resolved

My buyer asked for a return on the basis of missing parts. I have messaged him several times (through Ebay) and the matter has now been resolved to everyones satisfaction. Ebay still insist I need to sort it. How do I tell them the matter is now clos...

Two items bought

The buyer was immediately contacted by EBay asking for feedback ...as she had only just paid she said 'the goods had not arrived yet ' and then tapped the negative feedback button thinking that was for eBay not her seller me ! When they arrived four ...

Additional Invoice for Posting

A buyer bought and paid for an item but requested a faster postage after, how can I create an invoice for the extra postage please?

Resolved! Sticker

Hi All Could someone please help me out so I order a bedroom stitch name wall sticker in the txt it said to put the name so I did then I saw another box so I put can it be like this (Look on photos)so when it finely came I open it and my child's name...

Hacked

Hi How do I contact eBay? Someone has hacked my account and sold a Hoover to someone but I don't sell on eBay and there is no option to report this?

If my item sells for £147, and after fees including VAT its £128 , why do i only recieve £113.55

If my item sells for £147, and after fees including VAT its £128, why do I only recieve £113.55 ?

Bidding bug

Whenever I click on Bid Now on an item in my Watchlist I'm getting the message in red Transaction blockedThis item is not offered as a Buy it Now.Attention Buyer Bidding works OK though when I 'go into' the item and bid. Anyone else getting this?

Item ID 126432155565

Hello,re: Item ID 126432155565I recently sold this item which was my own old item but I have been charged a transaction fee. I noticed on some of my orders I am charged this fee and some are not. Please because all my items on sale are my own old ite...

Postage

HiI always use the ebay postage system and after my item was sold the price had changed , the item was no heavier or bigger than I expected, I priced the postage at what eBay estimated, now its sold the same postage option has doubled in price So I h...

Buyer wants t view an item ??

Hello. I am selling a boat trai6ler so a coulpe thousand pounds in value. How does the buyer get my details to be able to view the trailer as Ebay seller protection or what ever will not let me send him my contact number. ? infact any detrails to con...

I can’t contact the seller

I bought 2 items from seller but I did as a guest. When it came it was missing one item but I was charged for 2. Tried to contact the seller with no success. Which are my options for refund?

seller support

How can I contact seller support (a person) Thank you

Two factor to land line not working.

Hi, asking for a friend who cannot login as the two factor is not being sent to the landline. Anyone know any issues with land line via two factor? SJT369

Moved address

I sold an item, got paid and posted the item all in the same day - I messaged the buyer with a copy of the proof of postage for them to say that they have now moved. There isn't anything I can do- is there?

I got a refund, but what do I do with the faulty item

I got a refund for a faulty Item. Not sure if it was from Ebay or the seller, but what should I do with the item? I have had no return instructions and I dont wish the seller to be out of pocket. Thank you.

Something weird going on....

Hi - last week I sold a camera to a buyer with a Chinese name living on a Scottish Island I happen to know. At the same time I received an ebay invoice to pay for goods - and yes it was the camera I had sold Is this a known scam ?

Faulty item

I received a faulty item and it was found faulty after it was installed in the car. It is the drive shaft and not easy to remove. The mechanic is asking for further fee to remove it and reinstall the old one. The seller accepts return but postage sha...

Payment

I refunded a buyer as the item didn't arrive, now the item has arrived and she wants to keep it, how does she pay for through ebay

Damaged item

Hi, I ordered a stroller and when I received it was damaged, took video and picture of the item when I was unpacking. The seller send in wrong colour and damaged and he agreed with the mistake he made and he offered me to pay reimburse which I was ha...

EBay is saying my account is in Asia

When I try to sell an item, it comes up saying that I have to contact an Asian eBay when I'm in the uk as my account was set up there, when it wasn't, it was set up here in the uk

Feed back

I no longer give feedback. I gave a true feedback about a seller who was very very rude and personal in his communication. What I said was 100% correct but he contacted eBay and got my post removed so if a seller can do that what is the point . It th...

Selling

I'm trying to sell my AirPods however they keep getting taken down every time I list because of 'counterfeit items' even though they are not.

Clarity on Taxidermy

Good afternoon, So I made a listing to sell a taxidermy barn owl yesterday (22/4) but the listing was removed due to "You listed an item from a species of bird that is protected by the Migratory Bird Treaty Act. We appreciate that you chose to utiliz...

Postage Payments

How can I change the payments from PayPal to taking it directly from registered bank account? I'm trying to ditch PayPal & pay directly

Bought item that doesn’t fit

Bought an item for my car which eBay said would fit but it doesn't and it would cost me the same as what I paid to return it. Any suggestions? Would be appreciated

Need Advice..

I purchased a New phone on September 2023..The phone arrived with the wrong battery..I have been in contact with the person who I purchased the phone from..They said there was the correct battery in the post..Im still waiting on the correct battery.....

I received negative feedback as i was in intensive care in hospital ( obviously unplanned)

Whilst in intensive care in hospital ( obviously not planned ) I had a sale and was clearly not in a position to post the purchase. I got negative feedback " Avoid avoid avoid " I've always had 100 percent feedback . I've appealed to eBay but they've...

Changing a business account to a personal account

I have a business ebay account but am closing down my business. Am I able to change my ebay account from a business account to a personal account or will I have to close the business account and open a new personal account?

Unable to promote any listings?

I have listed a bunch of items and there now seems to be no option to promote any listings for me? seems to have changed in the last couple of weeks, anybody know why this is?

I created eBay account on 21st April-2024 and on 22nd April-2024 eBay restricted my account

I created eBay account on 21st April-2024 and on 22nd April-2024 eBay resctricted my account without any specific reason. i haven't even started selling. eBay thinks my business is risk for eBay community. and on otherside i am doing business on Amaz...

Tablet to lock - returns weren't completed

Hi I purchased a Samsung tablet for my hubby. No issues with it. It WAS working fine.Now it comes up with the fact it is to be locked because the returns that were supposed to be sent, haven't been. The seller said that they could stop this but, they...

Ebay disabled my card funding (Payment method) under seller cost

So I am having an issue currently (not resolved yet) with ebay from a transaction that went off with a buyer. I kept the buyer informed of key dates and when the manufacture of the product could resolve the issue which was unrealistically longer than...

What are access tokens 😡😡😡😡?

Since putting sale on yesterday can't access anything keeps coming up about these tokens ..getting very annoyed to say the least ..if can't fix this soon will just close account

Delivered to wrong address

EBay app had an update and it changed my primary address to an old address I forgot to remove from my account and today my items got delivered there,no idea what to do I've contacted eBay customer service but they were useless

Closing a restricted Ebaysucks account

Hi folksI had my account unfarily restrcited and they are refusing to close my account. Has anyone had sucess in closing an account and if so how or do I need to take legal action againt them ? thanks in advance

only received half my order..no help from any agents...option.too return.how do i return /2 an item

How do you return an item you've only received half off?? Order was for 2 1kg blocks das...only received 1kg

Ended Items on Watchlist

Hilately I have not been able to see how much items on my watchlist have sold for? Once they have ended I used to be able to see the winning bid price, Is anybody else experiencing this problem?

Promotion Standard

Hi as a business seller was wondering what date can I start using promotion standard for my Auctions?

ebay take to much fees why .

i sell xbox 38.45 pounds Item ID: 364855609903. i have activ offer 80 procent fees off. auction Start time:Apr 22, 2024 06:28:24 PM BST !!!ebay take 5.38 !! why ??

Buyer request refund

Hi.. I have a buyer who has asked for a refund as not working.. I have asked for photo evidence to be sent of item and packaging etc but they have refused..? What can I do next?

How do I Cancel a buyers bid after buyer asked my to cancel it.

How do I cancel a bid after buyer asked me to cancel their bid?

Evri postage

Paid Evri, but no postage labels

Is it possible to speak to a human being on ebay

i have a problem that cannot be resolved on the help page

Returns

Hi therehas anyone got any advice on how to stop people misusing the returns policy. I'm so tired of people using item not as described when it's not true.

How do you report an ebay member of staff

Seems no information is given to allow you to do this

Seller not responding

Hi, I purchased 2 fitted bed sheets but they never arrived, I contacted the seller telling them they asked me to give them time while they look into the situation.It's been a few weeks since this conversation & eBay have just closed the the request.i...

Sending an invoice for reportage

Hi I sold something three months ago. The buyer never took delivery and it was eventually returned to me. The buyer has now contacted me and i am happy to resend the item if she pays for the second postage. How do i send her an invoice for the postag...

Resolved! Buyers unable to add to basket or buy my items

Having issues with over 30 buyers checking out on around 500 listings I uploaded a couple of days ago.They're all getting errors adding items to the basket or pressing buy it now. Doesn't seem to matter whether they're desktop or mobile.Unable to con...

Issue buying

I recently bought a top off here but got insufficient funds in my account till next week, what will happen, will eBay delete my account .. also couldn't message the seller to cancel

Call back

I want a call back from eBay please

Cycling Clothing

Does cycling clothing i.e jackets, jerseys, shorts etc come under the Free To Sell Clothing category ?

Item Collection not confirmed

I collected an item from a seller, but forgot to give them the collection code. The item is still "pending collection".I have contacted the seller via ebay, but they dont seem to be reading their messages.I am concerned they wont receive their paymen...

Resolved! Funds on hold

I recently sold a new iPhone for £975. I posted the item, tracking shows it as delivered, the buyer left good feedback - including photos of him holding the phone; but eBay won't release my funds (£845) until thirty days after delivery. I know this i...

Accept button not working

Have tried to accept an offer but button not working. The item is not in my sold box and is well within the time allowed for the offer! What else am I supposed to do?

return

anybody else, printed the return lable and sent iterm back only for ebay return status doesnt move to sent back . now seller has the iterm and eaby isnt responding to help out and ive paid for postage and the iterm ???????Not Sure it is safe to bbbbb...

My account

I haven't been able to sell anything for 10 years the then partner used my account and she got it banned from selling when I talked to eBay they said I needed to show them proof I couldn't cos we split up n wasn't speaking what can I do I carnt get t...

Negative, libelous feedback

Been a member since 2006, seriously considering no longer selling on this platform, 100% positive feedback a buyer claims that they didn't receive an item a cheap £12.50 item with free shipping, I immediately refund everything, weeks after I sent it ...

Oral-B box of 10 Flossettes

Hi if anyone can help please thank you

Listing stuck at 1 View

Hi all Im having a issue with eBay that iv never in counted before so basically I have some items up for sale that are quite popular items that sell all the time on eBay but all my listing are barely getting any views and are all at 1 view after a we...

Problem with listening

Has anybody else been having issues trying to list items today. I keep getting a message saying unable to list but the problem is at eBay's end

Share it

An item I'm selling has just had Share It added to it rather than send offer or promote it,why?

Payment not being released after hold release date

My funds are being held past the date ebay says funds for the item has passed. Can't contact a realperson do going round and round

seller shipped out with delivering item

how do i sort this out please - a seller whos shipped out with my large wad of cash . cant even find an account to report to ebay

Feedback

Hi,is it possible to change a feedback.

Postage policy and delivery rate tables

Hello, I have been trying to setup my seller account. I want to use delivery rate tables for postage which I have setup.Now I need to apply those to a postage policy, but where I should get a dropdown with the delivery rate tables, I get nothing.Does...

Item not delivered

I ordered a vatika hair oil and it was not delivered, I sent in message to the supplier the evening of the delivery date and as at that time it was showing as despatched. The supplier told me it will be looked into. For 3 days we sent messages back a...

Don't recognise transactions

Two payments of £1 each pending on my bank account which don't relate to any purchase.

Nike Free RN Flyknit 2

I'm not getting authentic search resultsMeant to be a worldwide service,and there isn't many size uk 9 on hereNike Free RN Flyknit 2

i sold a set of books on ebay and the buyer has requested a refund stating the items are defective.

I sold a set of 18 books of the same series and the buyer wants a refund claiming the item is defective due to the print being too small to read. They were in excellent condition and the print is a standard size. I would like advice as I don't think ...

Bidding

HiI bid max £45,the item sold for £45, what did i do wrong?

E Bay Flymo Outlet Store

Does anyone know the return address for E Bay Flymo outlet Store to return a Faulty Flymo Lawnmower ?

No sales for nearly 2 months

I haven't sold a thing for almost two months. I sell old sewing machines, I've sent offers, experimented with the rip off promoted listings, still nothing. I know my postage rates are high, but I live in Ulster and to send anything across the water, ...

Miss selling sterling silver

I bought a sterling silver pendant and only wore a few times as I thought it was special. Turns out it's not sliver iirs turned green . I don't know what to do I have asked for a feedback review but have been ignored

Seller not responding

Help please or can I have the contact for eBay.

Listing an E bike - it keeps telling me that the technical details are illegal

I am trying to list an E-bike - when I have put in the details and try to list it and it comes back and tells me that the details provided are illegal and I look at the guide as suggested - and it appears as though the details provided are in line wi...

faulty item

I purchased 2 drawer knobs at £6 each back in February but all the coating and and image is starting to come off. As the returns date has gone past 30 days, the seller is Reid using to do anything. Can someone help?

Dress that didnt match description or photo

I am trying to return a dress to the seller. The seller has agreed to pay for the return postage but won't provide me with a label that I can print out. The automated system doesn't understand my problem. I just want the seller to message me with the...

Postage

Is it fair if you provide tracking and proof of posting Royal Mail does not deliver that eBay allow buyers to put negative feedback, even though you have done nothing wrong yourself,

Please could somebody explain why my listing was taken down

There are hundreds of razors listed on eBay (some the exact same as mine) but eBay decided my listing was not allowed as it is a blade! Why are other sellers able to list razors?

Escaulations

How to get in touch with the fraud department directly, at ebay?

searching refurbished products

There is a landing page on Ebay about guarenteed refurbished goods, & you search by brand. Other than that you can search by category. I would like to buy a refurbished exterior DVD player for my laptop. There doesn't seem to be a category for DVD pl...

No refund case false info

Hi, Some advice please. A seller brought a case with ebay for non refund to return deadline expired, so no refund and items are with seller.3. How is this correct anyway, seller has money for items the he has, buyer out of pocket!?(2. The items were ...

Issues with a seller, continuing after case closef

Last month I won and paid for an item at auction on Ebay. Payment was sent straight away.Three weeks later I had not recieved the item so I notified the seller, my response was along the lines of, I sent it, i have a photo of the envelope, i think yo...

SOLD items - Android platform

Is anyone having the same issue.........Cannot access sold items which causes a lot of inconvenience. Reported to Ebay last week and they claim they are dealing with it ?

Resolved! Buy it now acceptence ok after someone else has started bldding on your item

Can you accept the buy it now price after someone else has opened the bidding on your item?

Selling

I sold a fishing rod on eBay I put the postage as eBay recommended and when I took to post office the price doubled so told the seller and all he did was call me a scammer and put that on a negative feedback how do I stand with this I think it's out ...

Sell

Do not sell anything on eBay as eBay is ripping people off that no return policy is a lie because people can still return the item and eBay lats them make false reports. They do not care and rip the sellers off so if you're planning on selling anythi...

Selling Item Out of Warranty

Hi,If I'm selling an item that is new, never used, in original packaging but has been in the cupboard for years therefore the manufacturers warrany is expired.Should this be listed as New? Or New Other?Does it matter that there is no longer warranty ...

Postage

I've sold several items to a buyer in Ukraine. I've tried to send the Invoice but receive a message that I have excluded this country. I cannot see that I have excluded Ukraine or any other country to post items to. Could any one help

Postage label

Hello I have some how paid for a postage label three times, it is for the same package to the same address

Item was not sold (one bid only, then retracted) but Ebay marked it Sold and now is charging me fees

I did not sell the item (a keyboard) and therefore did not receive any proceeds from Ebay or anyone else; there was one bid but it was retracted - but Ebay has marked it 'Sold' and is now charging me fees

Postage

I have paid three separate postage labels for the same package please can you refund me back my money

BNWT clothing

With eBay now allowing us to sell used clothing for free, will we still be charged for selling a single item which is BNWT?

Rating an item for feedback

eBay has introduced a compulsory field "How would you rate this item", stars 1 to 5, before I can leave feedback for an item purchased. I would like to leave feedback for the purchase, but I am not prepared to rate a brand new item - I want to have u...

Buying an item with a false description.

I have bought a dvd set that dosn't work on my player as it is the wrong region I have sent the dvd back to the seller who is now refusing a refund because the 30 day period has expired,I was away when the item arrived,and after communication with th...

Full refund not received

I have only received part of my refund but all goods have been returned to the seller. Order no 27-11331-49590

Listinv violation?

Listing violation How do I amend listing it will not let me go to listing .

Buyer wants to return

I have a buyer that wants to return a item saying the weight is wrong but we know that the weight is correct . We posted it with Royal Mail but Royal Mail have put the wrong weight on the label I have asked the seller to put the item on scales or tak...

Hi there, I've gld like ebay to help me with

First case my parcel was delivered to another address, second case my parcel returned to the seller

Resolved! Mark as dispatched

Hi, I have recently posted an order but when I try to Mark as dispatched it won't changed to dispatched and shows in the awaiting dispatch order, I've looked through eBay for help on this but getting nowhere, does anyone know how to get the Mark as d...

How to reach Ebay Agent who promised me a refund then thwarted any Appeal

In a chat transcript Ebay agent made a promise to secure me a refund for an item wrongly described. But my case subsequently closed - by seller or by Ebay, I cannot know - with any appeal automatically thwarted by ChatBot, and no way of contacting Eb...

Resolved! Refund

Had a buyer purchase a high value game, it didn't turn up for nearly three weeks. Contacted royal mail and they said assume it lost, the buyer requested a refund which was processed successfully. The tracking has since stated it has been delivered, t...

Advice needed: How to get buyers to purchase item?

Hello! I had listed my hair dryer as 'Buy it now' for 2 months. It did not sell, so now I am auctioning it. I have tried taking new photos and reducing the price. But I need to make a profit of at least £250. Including sellers fees and shipping the t...

Reactivate account

Subject: Request for Reinstatement of Suspended eBay Seller AccountDear eBay Support Team,I hope this message finds you well. I am reaching out regarding the recent suspension of my eBay seller account. I understand that there may have been an issue ...

seller wants me to cancel my order

i have just received a rather abrupt email from a seller stating that the item is no longer available and if i want a refund i need to cancel the order. this was our first correspondence. my questions are; who should cancel the order?can i still leav...

Money back

Hi I bought a suitcase and wanted to cancel 24 hours after I ordered it as no longer needed.it was to late it had already been delivered to Argos . I picked it up sent it back with my details recorded delivery as I didn't realise they did return serv...

"The buyer is requesting that you ship to a country that you have excluded."

A buyer is requesting invoice to USA, which I had not included in my shipping destinations as I can't be ...ed listing all the shipping options for all listings. When trying to send an invoice, I get a message "The buyer is requesting that you ship t...

Resolved! Delivery

Hi, When will my order leave the international hub? Its been nearly a week and there is no update on my order since. My order number is 18-11414-26228 Thank You. Michael Herneman

Mark item as paid

Hi guys been a while since I sold on eBay, how do I mark as paid on eBay? Thanks in advance

Feedback.

Does anyone know why I haven't received any feedback from my last 30/40 purchases but keep being prompted to leave it for the seller?

Just received an empty package

I bought some antique coins from a dealer and he sent it to me second class 'signed for'. Today I received the package, but the postman didn't ring the doorbell for me to sign it and just put it through the letterbox. I was in at the time and didn't ...

Seller advised me item not in stock

I bought an item....recieved email from seller advising its not on stock...asking me to get in touch..The email is in broken English.....i have not responded to the email as im.sure the next thing they will ask for my bank details...i think they are ...

Restrictions

Hi. I currently don't have restrictions on my account. There is little I can do. I get that and have to sit it out...currently on Month 4. I had to cancel some sales and sent some parcels late. I will not do that again! However, when I review my dash...

Create a listing for multiple parts from the same Laptop - screen, case keyboard etc

I want to create a single ad that lists multiple different parts from the same laptop - so maybe, screen, case, keyboard etc - each part listed (on a dropdown ?) would have a different price but they would all be in the one ad. I cannot seem to find ...