Community Newcomer
Posts: 1
Registered: ‎03-07-2017
Ebayer has removed their account
I payed for a record player,but literally within a matter of an hour,the seller has dissapeared,no sign of their account..when going into my purchases,I cannot even message them because they are not there....I've messaged them 2 days ago via reporting them and nothing....
Other Answers: 1
Community Member
Posts: 24,844
Registered: ‎21-03-2008
Answered
in reply to rainbowlight77

Sellers can't close their accounts until all transactions have been dealt with. EBay must have removed the seller from the site.

 

Unfortunately this probably means that you won't be able to open a case under eBay's money back guarantee. If not, you will have to log in to your PayPal account instead, go to the transaction record and open a case under Paypal's longer, 180 day buyer protection policy. You may have to explain to PayPal about the seller having been removed from eBay. Be sure to escalate it within 20 days.