Community Newcomer
Posts: 1
Registered: ‎16-02-2017
Accepted Solution
Ebay charges me a fee for selling something even though the transaction was cancelled and the money

Hi

 

i sold an item a speaker sytem to a person from derby way recently. He paid through paypal and then he took delivery himself for the speakers. unfortunately the sub-woofer doesn't work and so as a gesture of goodwill i stated he could keep the speakers rather than making thw whole round trip again. I was disappointed but offered to refund him the whole amount which surprise.surprise he took up. I refunded him through Paypal but now ebay sarl have charged me the fees asif I still recived the money.Now where on ebay can I contact them to explain this situation? can anyone help?

 

Ta 

 

Norman

Accepted Solution
Community Member
Posts: 26,331
Registered: ‎24-11-2011
Answered
[ Edited ]
in reply to nmac3

You have to send the buyer a cancellation request, and if he accepts it, your fees will be refunded.  But be aware, he could decline.

 

If he ignores the request you can close it yourself ( in your own favour) after 10 full days.

 

If you have not already completred a formal cancellation, I'm afraid you gave yourself a defect when you refunded.

You should always cancel first, otherwise ebay have no idea you have given the money back.

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crooksnanny ~ maz
Other Answers: 0