Community Newcomer
Posts: 4
Registered: ‎19-06-2017
EBay ruled in buyers favour
Hi. I recently sold a part from my van that was no longer needed as I had upgraded that part... The person bought it on eBay had it a while... couldn't fit it to his van so told me it was defective and wanted his money back. I refused as there was nothing wrong with it whatsoever. Also I did not want to receive it back as it's probably been damaged in the process of fitting. I and the seller exchanged messages... his messages made it clear that he didn't know what he was doing with the van part. He got eBay involved and they have ruled against me. Now my PayPal is in the minus and I have no van part. Am I supposed to now wait till the buyer can be bothered to send it back in whatever condition it's now in? What am I supposed to do... I don't usually sell anything on eBay now I'm out of pocket and less a part for a van that I was selling that was in 100% good condition.

Thanks

Any help would be appreciated.
Other Answers: 3
Community Member
Posts: 61,906
Registered: ‎28-10-2006
Answered
in reply to petes2130

When a buyer opens a vase for not-a-described, the seller should respond with the offer of a full refund on return of the item.  If the seller refuses the return or fails to respond to the case then eBay assume that the seller doesn't want the item back and will simply force the full refund without asking the buyer to return the goods.  eBay have no way of knowing who is right so the resolution centre is set up to restore, as far as possible, both parties to their pre-transaction positions.

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I bid, I win, I pay - you deliver
Community Member
Posts: 6,125
Registered: ‎28-03-2005
Answered
in reply to petes2130

The case is closed and eBay's involvement is over. To emphasise:- whatever the rights and wrong you should have responded to the case and accepted the return and paid for a return label.

 

As you did not then eBay refunded and because of that have put a defect on your account too.  

 

If you actually want the item back you will now have to send the money to the buyer to return.  It will make no difference to the situation though and at worst you will have a non working thing sitting around.

Community Member
Posts: 6,125
Registered: ‎28-03-2005
Answered
in reply to petes2130

Regarding your later comment and so on ...

 

As both @norseway53 and I have said the situation is [and I have no doubt you will not like it] that when a buyer opens a case for not as described and whatever the true facts the seller should accept the case.  At that stage you issue [through eBay] a [prepaid] postage label and the buyer returns the item to you. At that stage - and again through the case - you refund and all is well [in eBay's eyes at least].  By declining [or ignoring the situation] then eBay may have considered that you do not want the item back and have made the refund. They have also given you an account defect.

 

The last bit puzzles me.   It is just possible [and we have no way of knowing as we have no access to your account] that eBay has issued the label on your behalf and at your cost and are waiting for the buyer to send it off to you. In that case the Paypal funds will presumably just be held [rather than paid out].  I understand - though I have never been in the situation - that the postage label is charged when it enters the postage system.  If eBay really are waiting for the buyer to do something and he does nothing then after a while the case times out and you get the funds released.