Do I as a buyer has to close a case to get a refund?

Hi 

 

I recently purchase 6 units of tripod, but I received only 1. So I opened a case, but the seller is asking me to close the case before they can refund me for the 5 units. Is this correct? Should I close the case to get the refund?

 

 

seller's Message : 

 

dear buyer,
so much sorry for such a trouble.
since there are too much procedures to go with resending.
how about a refund of 72gbp and you can buy some later?
so much sorry for such a trouble and we will arrange you a great discount in the next transaction,.
could you accept that?
could you kindly close this case and we shall do the partial refund to you.
because we can not do the partial refund when the case is opening(we can only refund all when the case is open) . please believe us , if you do not believe, we can send you a picture of proof to show that we can not do the partial refund, and if you willing to close this case, could you inform us via ebay message if you have closed the case? and we shall apply for your refund immediately,could you accept that? waiting for you reply. pls do not ask ebay to step in or leave any kinds of bad or neutral feedback before contacting us, we shall solve your problem.thanks

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