Didnt receive my money

Hi i sold item 14th August buyer send me pic to show that she did pay by PayPal the same day but on my side there's still information awaiting payment. I mark item as sent on 19 and still my money are not there. This is my second sale on eBay but the first one was not complete as I lost my fone and never knew someone purchased the itme so I didn't send it but of course the money went back to that person aswel as I didn't claim it is that maybe why my money is pending?

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