Damaged Stone Face

Hi, I bought a stone face for the garden, it has arrived and is damaged, it was obviously dropped by the courier as the packaging is damaged but only visible from the inside.  I have contacted the seller who asked for photos so i sent them, i then emailed and asked what is going on. I have had noo reply to either message, I have lost out before from when people have sent stuff with bits missing etc promising refunds and then never replied or dragged it out so long it was to late to sort out so \I would like to make sure this is sorted properly, If i am being ignored what is my next move? tia

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