Clarification on wording of Returns policy

Hello!

 

I'm trying to find a way of contacting eBay without using the phone (I feel I should try and resolve a case quickly, but I will be difficult to contact for the next week or so) as I would like clarification over why, having received a refund (as my Seller chose to provide one) does my eBay Summary list this item as "Unpaid", even though the case is Closed?!

 

Any input would be very much appreciated!

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