Can't reply to e-mail I got regarding my order

I got a mail that the product I ordered was sold out and they are waiting my reply if they can still send the product in a different colour. There is a reply link/button, but I can't send my reply because it keeps saying "The question you are trying to answer is either invalid or older than 90 days. You can't respond to questions older than 90 days." This question is not 90 days old. What should I do? How can I get the reply to the seller?

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