A buyer has won an item that I was selling and has asked me to cancel the sale as her child bid on the item by mistake, I asked them to cancel the sale from their account but they said they have tried and couldn't as it said they were too late (abruptly) I'm all for working situations out like this but I don't want to be left short! how do I cancel the sale without getting a 'bad mark' (as I have looked in to this) on my account and giving them the option to leave me negative feedback and paying fees? Would it be best to open an unpaid item case to cover myself?
Many Thanks
