Brought an unlocked Iphone but it's not unlocked

Hi, 

 

I brought an Iphone 5c last week which was advertised a unlocked to all networks. It's come through this morning and it isn't accepting my 3 simcards (I tried tried 2 different 3 sim cards) and comes up with the message 'SIM not supported' so it doesn't seem to be unlocked. The seller listed the phone as no returns accepted so I was wondering if the fact the phone isn't unlocked would qualify for a as not as advertised refund?

 

Thanks

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