on 13-09-2017 3:45 PM
I bought a chest of drawers and paid cash.
When I got the item home i found out that the drawer support/runners were broken.
I contacted the seller and asked for a refund...she has refused to refund my cash!!!!
on 13-09-2017 4:05 PM
There are no returns or money back guarantee for collection or cash items.....you are supposed to inspect before payinf
on 13-09-2017 3:53 PM
You should have checked it properly before paying.
I'm afraid there is no buyer protection whatsoever for items paid for by cash.
In fact your purchase probably wouldn't have qualified for a refund even if you had paid by PayPal. PayPal itself now excludes collected items from its buyer protection policy. The assumption is that you can see and inspect the item before accepting it. Checking a chest of drawers isn't exactly rocket science.