Community Newcomer
Posts: 2
Registered: ‎18-04-2017
Accepted Solution
A buyer should of been blocked
Buyer yet again bidding on my items which she never pays for the last time I phoned you she was blocked now she's bidding again ?
Accepted Solution
Community Member
Posts: 6,785
Registered: ‎28-03-2005
Answered
in reply to emmmac_1

You have never phoned me; I am a member like you. There is no contact to eBay here.  You have to block the member no one else will; probably not even customer service. 

 

If she wins and does not pay then you open a non-payer case in the resolution centre [link below]. Close after 4 days and she gets a defect. Two defects and most sellers will not sell to her. 

 

Have you set your preferences to that?

Other Answers: 5
Community Member
Posts: 14,346
Registered: ‎01-04-2012
Answered
in reply to emmmac_1

you cannot block people by making a phone call,

 

 

you have to add the ID to your blocked bidder list

 

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

Community Member
Posts: 6,785
Registered: ‎28-03-2005
Answered
in reply to emmmac_1

OK that's fine. grinning But if you have blocked her she could not bid with you again? Whatever happened I doubt eBay is "investigating" though and even if they were you will not get to hear. 

 

If you had opened non-payer cases on all 4 occasions then you would have - in effect - stopped her buying from many many sellers. 

 

Have you set your preferences - for instance - to stop people with 2 non-payer cases?

Community Member
Posts: 64,682
Registered: ‎28-10-2006
Answered
in reply to emmmac_1

http://offer.ebay.co.uk/ws/eBayISAPI.dll?bidderblocklogin

 

Cancel her bids and add her current  id to your blocked list. 

________________



I bid, I win, I pay - you deliver
Community Member
Posts: 25,326
Registered: ‎15-07-2007
Answered
in reply to emmmac_1
Ebay will not add to your Blocked bidders List you have to do it yourself.


You should also set your buyer requirements to avoid many of the serial non payers and trouble makers. https://pages.ebay.co.uk/help/sell/buyer-requirements.html

Community Member
Posts: 37,387
Registered: ‎04-06-2008
Answered
in reply to emmmac_1

 

Did you add her eBay ID to your Blocked Bidders List?