on 15-10-2011 09:05 PM - last edited on 19-06-2014 09:52 AM by daniel.pi
Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!
on 13-12-2013 08:11 PM
Just had some antique books arrive today that were sent by Hermes. They were left outside in the rain, the box they were sent in fell apart when I picked it up it was so wet, luckily the books are intact but I intend to pursue Hermes for some form of compensation. When I tracked my order it said parcel left in secure location. I hardly think stood in front of my car on the drive in the rain is very secure!!!!! It pi**sses me off that these books have happily lasted over 100 years, yet are nearly destroyed by some inept courier company. From now on I will be insisting that none of my deliveries use Hermes.
on 02-11-2012 12:29 PM
my parcel should have been picked wednesday im still waiting , the only contact is through electronic e mail which is slow and tedious and not human, ive tried the contact number to no avail , is this a sign another business is going to the wall, ill probably get bad feedback from my buyer as the package will arrive much later than promised thanks to my heremes.
on 17-10-2011 03:37 PM
Unfortunately we encountered some technical difficulties on Thursday and Friday last week which affected our collection schedule. Please accept our apologies. In future, you can email firstname.lastname@example.org for prompt response, or if you have Twitter, get in touch with us there @myhermes, and we can help you out with any questions/problems.
Once again, apologies for any inconvenience.
on 29-09-2013 02:58 PM
on 25-06-2014 03:18 PM
on 05-11-2013 08:36 PM
Never use Hermes..!apparently they tried to deliver twice according to tracking online delivery but never left a leaflet behind,considering they alway deliver during the working hours its pointles to try to re deliver every five days same time!they answerphone says they are open till half 8pm but if you call at 8.25 pm theier offices are closed!so i spent money on something i will never get!worst company ever!
on 19-10-2013 12:20 PM
I concur with all of the above about MyHermes. Left a message on my door, says phone the number below if you have queries, and lo and behold....no number was left. Second attempt is on Monday and I will not be home on Monday but there's no way for me to get that message to them. So that will be two attempts. Will they leave their number the second time?....who knows.
on 06-07-2014 12:04 PM
im waiting on 2 parcels both sent with these **bleep**!
1 has been marked as left in a secure location, one has apparently been signed for. i have been away in london for a black sabbath gig so god knows where either of them has ended up!
i hear nothing but bad about this company so why do people use them?
on 05-11-2013 08:48 PM
My parcel was meant to be delivered on the first but they didnt get to me unitll second !and didnt even leave the card ,website is **bleep**..their answerrphone is lying and seller was reassuring me they never had issues with them ..my item will not redilever untill nineth !25£ i lost in process for a bad company with worst customer service!
on 01-06-2014 04:17 PM
on 22-10-2012 03:22 PM
Hermes website playing up & couldn't even get their contact page up.
Have phoned there is still a fault & was told to try using google chrome. Couldn't link to ebay but at least could sign in &get my parcels sent.
on 17-01-2013 04:30 PM
Well, my customer has missed their delivery 3 times (the 3rd time they claimed, waited in all day, but they only were left with a calling card!)
My point, is now that I'm trying to contact My Hermes, to find out what I can do, either, re-schedule for the customer or request the item be sent back to me. I plan to use Royal Mail, as at least they can leave the parcel at the local post depot for the customer to collect the item itself.
Will probably have to receive bad feedback from the customer and refund monies. Contacting My Hermes is slow and virtually expensive to call up.
Probably first & last time I use them for ebay items. It's not worth the hassle and frustration to use these guys - cheap as it is!
"Pay peanuts...you get monkeys!", comes to mind!
on 12-03-2014 12:30 PM
Its funny everyone slagging them off, I've been using them for over a year now and have found them to be reliable, cheap and quick to respond. they did lose one parcel but quickly refunded and actually delivered the parcel in the end.
I've send hundreds of parcels with them (and at £3.90 instead of £5.60 for royal mail) they do come in a lot cheaper especially for large heavier items and so far all have arrived safely. I normally drop off at the shop though rather than waiting in for them to collect. So much easier, they have shops everywhere around us we have 4 shops so i have more choice with them than post offices and I can normally park outside the shop and rarely have to wait in a queue. A real bonus to me. So well done my hermes I will continue to recommend you although it would be nice if you could give a telephone number for enquiries when people can't find their parcels, makes life so much easier.
on 08-11-2013 10:28 AM
Dreadful. I will not use them again. Trying to return an item to the retailer - it was collected but has been stuck in their central hub for 2 weeks and I'm waiting to see if they can find it or not. I managed to get the phone number from the retailer (
0871 246 1583) after giving up trying to contact them via their website (most of the email options come up with a message saying contact the retailer).
I was on hold for a good 10 mins before someone answered.
I shall stick to Royal Mail next time - you get what you pay for.
on 21-09-2012 05:52 PM
For me his is the second time that myHermes have failed to show up to collect parcels. Collection was scheduled for Thursday 20 Sept and it's now 17h22 on Friday 21st and they still haven't come - even after rescheduling.
Thanks for posting the telephone number - I've phoned it countless times today and been cut off at least 5 times. I eventually just got through but was refused permission to speak to a manager to complain.
The call centre lackey kept apologising that we had wasted 2 days waiting for their courier to turn up. Apologies are worthless - they mean nothing to me or the person who utters them.
myHermes may be the cheapest sometimes but they are extremely unreliable. If you value your Seller ratings on ebay then do NOT use myHermes.
on 12-02-2014 11:26 AM
on 01-11-2013 10:37 AM
Hi! I have same problem been in all week waiting! The tel no I have is 08712 461 483 - I have phoned numerous times
and even sent them an e.mail asking if they existed - I am sure their phones are not manned and its just a recording as
no one ever answers. Good luck I have just phoned the co.parcel is going to and they are going to (hopefully) sort it out.
on 03-11-2012 10:18 AM
Good old Rosie coming to the rescue!!!!! I dint think it possible but old herpes customer support is worse than their handling.They have given up responding to my complaints
Finally the Royal Mail battleship is coming out of the harbour having now recognised that online retailing is a major profit centre r buisness.I think the ony reason ebay customers dont use Royal Mail isthat you cant do it online or use paypal which has allowed dresdful operaters like my hermes to flourish
on 29-10-2013 08:28 PM
They are an abysmal company and to be honest they go hand in hand with a duffer company called emoment.co.uk. I ordered a DVR Camera for the car on the 7th October and it didnt reach the courier (pathetic HERMES) until the 17th and supposedly its been there ever since. Emoment claim that HERPES have tried to deliver but they havent and there is no way to contact them. Both HERMES and EMOMENT.CO.UK are rip off companies who will take your money but not deliver. AVOID AT ALL COSTS
on 25-07-2013 03:15 PM
From a receiving customer this company is dreadful, twice I've had to deal with Myhermes the first being they lost my parcel and it took a week longer to be delivered after me and the seller contacted them several times and today I'm sat waiting in for a VERY important parcel "which should have been delivered by yesterday" and its now 3.12pm. After checking my track parcel option a good 15 times since the initial email saying they where dealing with the parcel, it says its been out for delivery 3 days ago but no letter through my door to prove this. And now says out for delivery today at 05.35 thismorning. HURRY UP..
on 25-07-2014 11:25 AM
Having read through the horror stories mentioned here and from my own experience of Herpies, I was expecting never to recieve the package that was sent to me. Thanks to the OP who posted the contact number for them, I rang and after several different voices telling me my call was important, I get through to a guy called Steve. He tries to contact self employed driver.. no answer, but promises to ring me back.
We shall see.
to be updated..
on 04-01-2014 02:59 PM
on 20-01-2014 10:48 AM
I received a Hermes 'sorry I missed you ' card with a date that they were going to redeliver(18th Jan)Nothing arrived on the 18th. Tried the website no info about parcels that other people were delivering to you and no contact phone no. I did google contact details and found this no: 08435158172.
When I rang the no. I got through after 10 minutes but was offered no help as to where my parcel was. They wanted to know where it was coming from and that sort of thing. As I do not know who sent it I do not have this info. Not very helpful. I just hope that it will be redelivered and not vanish into a black hole
on 18-07-2014 09:19 PM
Is anyone else having this problem please? Apparently the complaints department of Hermes online gives out my private home number!!! I have already had 3 telephone calls this week, Alyson