Answer
Community Newcomer
Posts: 1
Registered: ‎15-10-2011
Accepted Solution
myHermes courier - contact telephone number
[ Edited ]

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!

Accepted Solution
Community Newcomer
Posts: 4
Registered: ‎30-03-2009
Answered
in reply to megabuckz

Contact number is 0871 246 1583.

 

8am to 8pm weekdays and 8am to 6pm weekends

Other Answers: 67
Community Newcomer
Posts: 2
Registered: ‎29-12-2010
Answered
in reply to megabuckz

Just had some antique books arrive today that were sent by Hermes.  They were left outside in the rain, the box they were sent in fell apart when I picked it up it was so wet, luckily the books are intact but I intend to pursue Hermes for some form of compensation.  When I tracked my order it said parcel left in secure location.  I hardly think stood in front of my car on the drive in the rain is very secure!!!!!   It pi**sses me off that these books have happily lasted over 100 years, yet are nearly destroyed by some inept courier company.  From now on I will be insisting that none of my deliveries use Hermes.  

Community Newcomer
Posts: 1
Registered: ‎25-06-2014
Answered
in reply to megabuckz
They are one of the worst organisations I have ever experienced , they need to be exposed as one of the most disorganised pathetic incompetent company to deal with. If they would like to challenge my experience with their service or should I say lack of on two occasions they are bloody welcome.
Community Newcomer
Posts: 3
Registered: ‎03-10-2011
Answered
in reply to megabuckz

my parcel should have been picked wednesday im still waiting , the only contact is through electronic e mail which is slow and tedious and not human, ive tried the contact number to no avail , is this a sign another business is going to the wall, ill probably get bad feedback from my buyer as the package will arrive much later than promised thanks to my heremes.

Community Newcomer
Posts: 1
Registered: ‎29-09-2013
Answered
in reply to megabuckz
WARNING I wouldn't recommend this courier service to any one, very hard to get any communication going with them unless you are the seller, had a 'sorry I missed you' note jammed through my door saying this would be the last time they would deliver my parcel, the driver left no number to contact the company and when I tracked the package he tried delivering at my home 3 times in one hour and left me the card. If it wasn't for a brilliant seller who dealed with it their side I would have probably never got the package!! DO NOT USE HERMES...
Community Newcomer
Posts: 5
Registered: ‎25-10-2009
Answered
in reply to megabuckz

Hello megabuckz,

 

Unfortunately we encountered some technical difficulties on Thursday and Friday last week which affected our collection schedule. Please accept our apologies. In future, you can email rosie@myhermes.co.uk for prompt response, or if you have Twitter, get in touch with us there @myhermes, and we can help you out with any questions/problems.

 

Once again, apologies for any inconvenience.

 

Rosie.

Community Newcomer
Posts: 1
Registered: ‎19-10-2013
Answered
in reply to megabuckz

I concur with all of the above about MyHermes.  Left a message on my door, says phone the number below if you have queries, and lo and behold....no number was left.  Second attempt is on Monday and I will not be home on Monday but there's no way for me to get that message to them.  So that will be two attempts.  Will they leave their number the second time?....who knows.

Community Newcomer
Posts: 1
Registered: ‎29-04-2011
Answered
in reply to megabuckz
Waiting for delivery, the seller sends me the tracking number, for days I have been tracking and finally today I woke up and checked the tracking and wallah, it's been delivered!! Wait did I say it said "delivered" but to whom, not to me, not to my address, I've been home sleeping while my wife was getting the kids ready for school... Oh wait it was delivered at 07;37 according to track parcel, but that's the time my wife was making breakfast for the kids... Oh no... Did they deliver it to my neighbour, but that's impossible cause my neighbour is an old grumpy man, if his name is not on the parcel and you knock on his door, boy does he make an argument! Tried calling Hermes but no luck as the robot tells me to call my sender. What... What... That's a first... I kindly request all ebay sellers not to use this company or atleast if I am buying from you, please don't send my goods via this company!!!!
Community Newcomer
Posts: 1
Registered: ‎17-03-2011
Answered
in reply to megabuckz

Well, my customer has missed their delivery 3 times (the 3rd time they claimed, waited in all day, but they only were left with a calling card!)

 

My point, is now that I'm trying to contact My Hermes, to find out what I can do, either, re-schedule for the customer or request the item be sent back to me. I plan to use Royal Mail, as at least they can leave the parcel at the local post depot for the customer to collect the item itself.

 

Will probably have to receive bad feedback from the customer and refund monies. Contacting My Hermes is slow and virtually expensive to call up.

 

Probably first & last time I use them for ebay items. It's not worth the hassle and frustration to use these guys - cheap as it is!

 

"Pay peanuts...you get monkeys!", comes to mind!

Community Newcomer
Posts: 1
Registered: ‎04-02-2011
Answered
in reply to megabuckz

u better to choose a different courier next time  my parcel got lost thanks to Hermes and they dont want to answer now and saying is not them

Community Newcomer
Posts: 2
Registered: ‎26-01-2013
Answered
in reply to megabuckz

Never use Hermes..!apparently they tried to deliver twice according to tracking online delivery but never left a leaflet behind,considering they alway deliver during the working hours its pointles to try to re deliver every five days same time!they answerphone says they are open till half 8pm but if you call at 8.25 pm theier offices are closed!so i spent money on something i will never get!worst company ever!

Community Member
Posts: 34
Registered: ‎20-12-2011
Answered
in reply to megabuckz

Good old Rosie coming to the rescue!!!!! I dint think it possible but old herpes customer support is worse than their handling.They have given up responding to my complaints

 

Finally the Royal Mail battleship is coming out of the harbour having now recognised that online retailing is a major profit centre r buisness.I think the ony reason ebay customers dont use Royal Mail isthat you cant do it online or use paypal which has allowed dresdful operaters like my hermes to flourish

Community Newcomer
Posts: 1
Registered: ‎20-01-2014
Answered
in reply to megabuckz

I received a Hermes 'sorry I missed you ' card with a date that they were going to redeliver(18th Jan)Nothing arrived on the 18th. Tried the website no info about parcels that other people were delivering to you and no contact phone no. I did google contact details and found this no: 08435158172.

When I rang the no. I got through after 10 minutes but was offered no help as to where my parcel was. They wanted to know where it was coming from and that sort of thing. As I do not know who sent it I do not have this info. Not very helpful. I just hope that it will be redelivered and not vanish into a black hole

Community Newcomer
Posts: 2
Registered: ‎17-11-2014
Answered
in reply to megabuckz
Most horrid and unreliable services , Ebay seller dont sell me any item using this rubbish service , extremely unreliable and unable to contact . Useless the most horrid delivery service to exist
Community Newcomer
Posts: 1
Registered: ‎25-10-2010
Answered
in reply to megabuckz

dont use , left goods on doorsted and then was told its a non signiture service they can leave goods anywere

Community Newcomer
Posts: 1
Registered: ‎10-12-2010
Answered
in reply to megabuckz

Hi! I have same problem been in all week waiting!  The tel no I have is 08712 461 483 - I have phoned numerous times

and even sent them an e.mail asking if they existed - I am sure their phones are not manned and its just a recording as

no one ever answers.  Good luck I have just phoned the co.parcel is going to and they are going to (hopefully) sort it out.

Community Newcomer
Posts: 2
Registered: ‎22-10-2006
Answered
in reply to megabuckz

HI JUST A WARNING TO ALL!

I HAVE BEEN CHASING PARCEL TO GO AND HERMES FOR ONE MONTH AFTER WITHOUT ANY EXPLINATION LOSING MY £500 SET OF RARE EX WORKS RALLYING LIGHTS AND NEITHER COMPANY GIVE A TOSS ABOUT IT!!!, THEY DO NOT CARE AND GIVE NO CUSTOMER SERVICE......... SO CHEAPEST IS NEVER BEST!!!, I WILL NEVER EVER USE THEM AGAIN, I HAVE SPENT HOURS ON LIVE CHAT, PHONE ETC ETC

NEXT STEP IS SIGN WRITE MY HUGE VAN WITH MY FRUSTRATIONS AND DRIVE ROUND SPREADING THE WORD

 

PLEASE ALL EBAYERS BE WARNED THIS HAS COST ME ONE THOUSAND POUNDS      NO LIGHTS  AND  £500.00 REFUND TO MY CUSTOMER         DISGUSTING SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1


megabuckz wrote:

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!


 

Community Newcomer
Posts: 1
Registered: ‎17-04-2015
Answered
in reply to megabuckz
Hi All. Contact number for Hermes 0330 3336556. Local call rate 17/04/15.
Community Newcomer
Posts: 1
Registered: ‎17-11-2010
Answered
in reply to megabuckz

MYHERMES one **bleep** firm they are as (Hand break in a cone comes to mind)

Community Newcomer
Posts: 1
Registered: ‎20-11-2014
Answered
in reply to megabuckz
This surviece is shocking. I have been waiting for a delivery for a few days now, i hace waited in so that i dont miss it and no one has been. I receaved (sorry i missed you card) with no date or time or contact number of the driver.. So i rang my hermes they said there was nothing on there system about my delivery.. I will not be using them again i will request my things be sent through royal mail
Community Newcomer
Posts: 24
Registered: ‎19-04-2010
Answered
in reply to megabuckz

Hermes Customer Care = 0844 543 7002

 

Community Newcomer
Posts: 2
Registered: ‎04-08-2011
Answered
in reply to megabuckz

I am the recipient of a MY HERMES Ebay package - it never arrived - THEY ADMITTED TO THE SELLER (She sent me proof of email that they sent her) THAT THE PARCEL WAS STOLEN IN TRANSIT

 

She will receive compensation (She hopes) and she has kindly reinbursed me but I didn't want the money I wanted the item. An item that will likely never come up again.

 

DO NOT USE THIS COMPANY (MY HERMES) TO SEND ANYTHING!     BE WARNED!!

 

Ebay should put these messages where sellers can see - is their customer service that good - I doubt it, so more people will buy into MY HERMES.

Community Newcomer
Posts: 1
Registered: ‎25-03-2015
Answered
in reply to megabuckz

that number is no good


megabuckz wrote:

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!



they tell you to contact the person you brought the item from what a joke lol

Community Newcomer
Posts: 8
Registered: ‎09-12-2008
Answered
in reply to megabuckz

Hermes number is 03303336556

Community Newcomer
Posts: 2
Registered: ‎26-01-2013
Answered
in reply to megabuckz

My parcel was meant to be delivered on the first but they didnt get to me unitll second !and didnt even leave the card ,website is **bleep**..their answerrphone is lying and seller was reassuring me they never had issues with them ..my item will not redilever untill nineth !25£ i lost in process for a bad company with worst customer service!

Community Newcomer
Posts: 1
Registered: ‎27-11-2014
Answered
in reply to megabuckz

Absolutely bloody useless. Waitiung for a delivery 9 days.. Hermes say their courier cant find my address.Prehaps if they got off their **bleep** and asked people instead of a total reliance on their sat nav they might be able to fulfil their commitmrnts.

WOULD NOT USE THEIR INABILITY COULD CAUSE PROBLEMS WITH EBAY FEEDBACK.


megabuckz wrote:

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!



megabuckz wrote:

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!




  

Community Newcomer
Posts: 4
Registered: ‎27-04-2014
Answered
in reply to megabuckz

Is anyone else having this problem please? Apparently the complaints department of Hermes online gives out my private home number!!! I have already had 3 telephone calls this week, Alyson

Community Newcomer
Posts: 7
Registered: ‎18-06-2014
Answered
in reply to megabuckz

Completely agree with some of the feedback in this thread - myHermes is by far THE worst company I have ever dealt with.  Every organisation has customer complaints from time to time and eventually they will respond albeit you may not like the outcome.

 

I dispatched 3 items in early December, two sailed through and one was damaged in their depo during that fire they had at one of the regional distribution centres.  My buyer reported the damage and I filed a Damage Claim with myHermes with pics from my buyer.

 

Following a torturous exchange of numerous  emails (& I do mean numerous over a period of following 5-wks) - drip, drip each asking a specific detail about the item.  I eventually asked the claim to be escalated and they reimbursed. 

 

Issue - I am still out of pocket while I had to reimburse my buyer in full. 

 

I have now escalated this incident 3 times.  First time they did not respond at all.  I called and re-issued my complaint with meticulous audit trail of dates/time and precisely what happened. 

 

The 3rd time they finally responded and it is clear that they have not even read the full complaint otherwise they would not reject my escalation with a flimsy reason that is just so wrong.

 

Incidentally, in this protracted exchange of emails, once they sent me a response with personal details of a customer that had absolutely nothing to do with my complaint.  The 2 incidences would not be further apart if you tried so how myHermes got them mixed up, I have no idea.

 

Would not touch them again, ever.

Community Newcomer
Posts: 1
Registered: ‎20-10-2010
Answered
in reply to megabuckz

im waiting on 2 parcels both sent with these **bleep**!

1 has been marked as left in a secure location, one has apparently been signed for. i have been away in london for a black sabbath gig so god knows where either of them has ended up!

 

i hear nothing but bad about this company so why do people use them?

Community Newcomer
Posts: 1
Registered: ‎04-12-2014
Answered
in reply to megabuckz

guy near me has juts got a job with them, no contract but they poay 50p for every parcel he doesnt come back with, fills u with confidence for xmas eh..and yes till now ive been using them and currently have two parcels undelivered, there website seems to be having probs as i cant use drop down menu to send emaisl or use webchat...anyone else?


megabuckz wrote:

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!


 

Community Newcomer
Posts: 1
Registered: ‎25-10-2010
Answered
in reply to megabuckz

Do not use My Hemes, they say the parcel was delivered, but no parcel was received, Rubbish Service,

#DO NOT USE MY HERMES