Answer
Community Newcomer
Posts: 1
Registered: ‎15-10-2011
Accepted Solution
myHermes courier - contact telephone number
[ Edited ]

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!

Accepted Solution
Community Newcomer
Posts: 4
Registered: ‎30-03-2009
Answered
in reply to megabuckz

Contact number is 0871 246 1583.

 

8am to 8pm weekdays and 8am to 6pm weekends

Other Answers: 61
Community Newcomer
Posts: 2
Registered: ‎29-12-2010
Answered
in reply to megabuckz

Just had some antique books arrive today that were sent by Hermes.  They were left outside in the rain, the box they were sent in fell apart when I picked it up it was so wet, luckily the books are intact but I intend to pursue Hermes for some form of compensation.  When I tracked my order it said parcel left in secure location.  I hardly think stood in front of my car on the drive in the rain is very secure!!!!!   It pi**sses me off that these books have happily lasted over 100 years, yet are nearly destroyed by some inept courier company.  From now on I will be insisting that none of my deliveries use Hermes.  

Community Newcomer
Posts: 1
Registered: ‎25-06-2014
Answered
in reply to megabuckz
They are one of the worst organisations I have ever experienced , they need to be exposed as one of the most disorganised pathetic incompetent company to deal with. If they would like to challenge my experience with their service or should I say lack of on two occasions they are bloody welcome.
Community Newcomer
Posts: 3
Registered: ‎03-10-2011
Answered
in reply to megabuckz

my parcel should have been picked wednesday im still waiting , the only contact is through electronic e mail which is slow and tedious and not human, ive tried the contact number to no avail , is this a sign another business is going to the wall, ill probably get bad feedback from my buyer as the package will arrive much later than promised thanks to my heremes.

Community Newcomer
Posts: 1
Registered: ‎29-09-2013
Answered
in reply to megabuckz
WARNING I wouldn't recommend this courier service to any one, very hard to get any communication going with them unless you are the seller, had a 'sorry I missed you' note jammed through my door saying this would be the last time they would deliver my parcel, the driver left no number to contact the company and when I tracked the package he tried delivering at my home 3 times in one hour and left me the card. If it wasn't for a brilliant seller who dealed with it their side I would have probably never got the package!! DO NOT USE HERMES...
Community Newcomer
Posts: 5
Registered: ‎25-10-2009
Answered
in reply to megabuckz

Hello megabuckz,

 

Unfortunately we encountered some technical difficulties on Thursday and Friday last week which affected our collection schedule. Please accept our apologies. In future, you can email rosie@myhermes.co.uk for prompt response, or if you have Twitter, get in touch with us there @myhermes, and we can help you out with any questions/problems.

 

Once again, apologies for any inconvenience.

 

Rosie.

Community Newcomer
Posts: 1
Registered: ‎19-10-2013
Answered
in reply to megabuckz

I concur with all of the above about MyHermes.  Left a message on my door, says phone the number below if you have queries, and lo and behold....no number was left.  Second attempt is on Monday and I will not be home on Monday but there's no way for me to get that message to them.  So that will be two attempts.  Will they leave their number the second time?....who knows.

Community Newcomer
Posts: 1
Registered: ‎29-04-2011
Answered
in reply to megabuckz
Waiting for delivery, the seller sends me the tracking number, for days I have been tracking and finally today I woke up and checked the tracking and wallah, it's been delivered!! Wait did I say it said "delivered" but to whom, not to me, not to my address, I've been home sleeping while my wife was getting the kids ready for school... Oh wait it was delivered at 07;37 according to track parcel, but that's the time my wife was making breakfast for the kids... Oh no... Did they deliver it to my neighbour, but that's impossible cause my neighbour is an old grumpy man, if his name is not on the parcel and you knock on his door, boy does he make an argument! Tried calling Hermes but no luck as the robot tells me to call my sender. What... What... That's a first... I kindly request all ebay sellers not to use this company or atleast if I am buying from you, please don't send my goods via this company!!!!
Community Newcomer
Posts: 1
Registered: ‎04-02-2011
Answered
in reply to megabuckz

u better to choose a different courier next time  my parcel got lost thanks to Hermes and they dont want to answer now and saying is not them

Community Newcomer
Posts: 1
Registered: ‎17-03-2011
Answered
in reply to megabuckz

Well, my customer has missed their delivery 3 times (the 3rd time they claimed, waited in all day, but they only were left with a calling card!)

 

My point, is now that I'm trying to contact My Hermes, to find out what I can do, either, re-schedule for the customer or request the item be sent back to me. I plan to use Royal Mail, as at least they can leave the parcel at the local post depot for the customer to collect the item itself.

 

Will probably have to receive bad feedback from the customer and refund monies. Contacting My Hermes is slow and virtually expensive to call up.

 

Probably first & last time I use them for ebay items. It's not worth the hassle and frustration to use these guys - cheap as it is!

 

"Pay peanuts...you get monkeys!", comes to mind!

Community Newcomer
Posts: 2
Registered: ‎26-01-2013
Answered
in reply to megabuckz

Never use Hermes..!apparently they tried to deliver twice according to tracking online delivery but never left a leaflet behind,considering they alway deliver during the working hours its pointles to try to re deliver every five days same time!they answerphone says they are open till half 8pm but if you call at 8.25 pm theier offices are closed!so i spent money on something i will never get!worst company ever!

Community Member
Posts: 34
Registered: ‎20-12-2011
Answered
in reply to megabuckz

Good old Rosie coming to the rescue!!!!! I dint think it possible but old herpes customer support is worse than their handling.They have given up responding to my complaints

 

Finally the Royal Mail battleship is coming out of the harbour having now recognised that online retailing is a major profit centre r buisness.I think the ony reason ebay customers dont use Royal Mail isthat you cant do it online or use paypal which has allowed dresdful operaters like my hermes to flourish

Community Newcomer
Posts: 1
Registered: ‎04-10-2014
Answered
in reply to megabuckz

Hi Everyone

The Telephone number for Hermes is 0330 333 6556.

This was very hard to get hold of as they do not want to be contacted by phone. They prefer webchat with some indian trained parrot who has only a set of standard answers

Community Newcomer
Posts: 6
Registered: ‎05-07-2007
Answered
in reply to megabuckz

For me his is the second time that myHermes have failed to show up to collect parcels. Collection was scheduled for Thursday 20 Sept and it's now 17h22 on Friday 21st and they still haven't come - even after rescheduling.

Thanks for posting the telephone number - I've phoned it countless times today and been cut off at least 5 times. I eventually just got through but was refused permission to speak to a manager to complain.

The call centre lackey kept apologising that we had wasted 2 days waiting for their courier to turn up. Apologies are worthless - they mean nothing to me or the person who utters them.

myHermes may be the cheapest sometimes but they are extremely unreliable. If you value your Seller ratings on ebay then do NOT use myHermes.

Community Newcomer
Posts: 1
Registered: ‎24-02-2011
Answered
in reply to megabuckz

not had much dealing with hermes but someone sent a parcel on my behalf through them

there was a query re delivery and i phoned  08435158172

to be fair it was answered within 1 - 2 mins and girl was very helpful

if you do use my hermes i would advise doing so through parcels2go - they are very helpful on your behalf if there is a problem 

Community Member
Posts: 12
Registered: ‎07-09-2007
Answered
in reply to megabuckz

Hermes are the very worst and amongst all the other rubbish sevice most of the companies offer that is really saying something

Community Newcomer
Posts: 1
Registered: ‎21-12-2014
Answered
in reply to megabuckz
Thanks for your caring I have sent e-mail to you conforming the air fryer been delivered thanks again
Community Newcomer
Posts: 1
Registered: ‎25-10-2010
Answered
in reply to megabuckz

dont use , left goods on doorsted and then was told its a non signiture service they can leave goods anywere

Community Newcomer
Posts: 1
Registered: ‎25-10-2010
Answered
in reply to megabuckz

this company are a complete sham

Community Newcomer
Posts: 2
Registered: ‎01-04-2008
Answered
in reply to megabuckz

for hermes number given in  earlier post

is a peterborough depot number,,,

tel 01733330520    very helpfull  people

 

the swindon depot  58  covers a huge radius area  

abingdon oxfordshire is within this ,

tel number 

is    01793836180    also very helpfull

 

look at the label for area depot  code

at top   for ex ,    SWIND 58

or call them with your tracking number and they will

give you the correct depot tel number for your courrier

 

Community Newcomer
Posts: 1
Registered: ‎04-01-2014
Answered
in reply to megabuckz
Hermes is likely the worst delivery option you could find in Great Britain ! Throughout the years it failed to deliver my stuff, my parcels been lost, not delivered, always late, drivers have a wrong attitude for sure. Hermes are time wasters as well, because when your item got lost, it takes about 1-3 months for refund, because you need to start from the sellers end. Make this world a better place - dont use Hermes, Royal Mail is far better and cheaper !
Community Newcomer
Posts: 2
Registered: ‎17-11-2014
Answered
in reply to megabuckz
Most horrid and unreliable services , Ebay seller dont sell me any item using this rubbish service , extremely unreliable and unable to contact . Useless the most horrid delivery service to exist
Community Newcomer
Posts: 1
Registered: ‎20-11-2014
Answered
in reply to megabuckz
This surviece is shocking. I have been waiting for a delivery for a few days now, i hace waited in so that i dont miss it and no one has been. I receaved (sorry i missed you card) with no date or time or contact number of the driver.. So i rang my hermes they said there was nothing on there system about my delivery.. I will not be using them again i will request my things be sent through royal mail
Community Newcomer
Posts: 24
Registered: ‎19-04-2010
Answered
in reply to megabuckz

Hermes Customer Care = 0844 543 7002

 

Community Newcomer
Posts: 7
Registered: ‎18-06-2014
Answered
in reply to megabuckz

Completely agree with some of the feedback in this thread - myHermes is by far THE worst company I have ever dealt with.  Every organisation has customer complaints from time to time and eventually they will respond albeit you may not like the outcome.

 

I dispatched 3 items in early December, two sailed through and one was damaged in their depo during that fire they had at one of the regional distribution centres.  My buyer reported the damage and I filed a Damage Claim with myHermes with pics from my buyer.

 

Following a torturous exchange of numerous  emails (& I do mean numerous over a period of following 5-wks) - drip, drip each asking a specific detail about the item.  I eventually asked the claim to be escalated and they reimbursed. 

 

Issue - I am still out of pocket while I had to reimburse my buyer in full. 

 

I have now escalated this incident 3 times.  First time they did not respond at all.  I called and re-issued my complaint with meticulous audit trail of dates/time and precisely what happened. 

 

The 3rd time they finally responded and it is clear that they have not even read the full complaint otherwise they would not reject my escalation with a flimsy reason that is just so wrong.

 

Incidentally, in this protracted exchange of emails, once they sent me a response with personal details of a customer that had absolutely nothing to do with my complaint.  The 2 incidences would not be further apart if you tried so how myHermes got them mixed up, I have no idea.

 

Would not touch them again, ever.

Community Newcomer
Posts: 1
Registered: ‎02-05-2009
Answered
in reply to megabuckz

Having read through the horror stories mentioned here and from my own experience of Herpies, I was expecting never to recieve the package that was sent to me.  Thanks to the OP who posted the contact number for them, I rang and after several different voices telling me my call was important, I get through to a guy called Steve. He tries to contact self employed driver.. no answer, but promises to ring me back.

 

We shall see.

to be updated..

Community Newcomer
Posts: 1
Registered: ‎31-07-2012
Answered
in reply to megabuckz

Dreadful.  I will not use them again.  Trying to return an item to the retailer - it was collected but has been stuck in their central hub for 2 weeks and I'm waiting to see if they can find it or not.  I managed to get the phone number from the retailer (

0871 246 1583) after giving up trying to contact them via their website (most of the email options come up with a message saying contact the retailer).

 

I was on hold for a good 10 mins before someone answered.

 

I shall stick to Royal Mail next time - you get what you pay for.

 

 

Community Newcomer
Posts: 1
Registered: ‎02-06-2013
Answered
in reply to megabuckz

Does anyone have a free phone number for myhermes?

 

I have been waiting for days for an item to be delivered from them.  It's been one excuse after another.

 

The lastest excuse (Courier couldn't deliver as they can't gain access to my house!)  I live on a country lane. My house is along the road. I have a huge driveway! I have no way of prohibiting access!!!

 

I wouldn't advise anyone to use this courier service.

Community Newcomer
Posts: 1
Registered: ‎13-01-2015
Answered
in reply to megabuckz

sorry all i would for get this out fit.the phone number cost you 10p a minet.do not wast your money.

i lost so much with this lot......i have gone back to the post office.

some thing you can do is complain to the ffair trading offfice,

or to trading standheard,

DO NOT USE HERMES....THERE OVER THE WATER.THERE NO A UK COMPANY.

DO NOT TRUST ENY OF THE DEPO S YOUR ITEM WILL BE A MESS.

LOST ITEMS ARE PUT IN A CAGE.AND SOLD OF IN TIME.

CHECK THE DEPO OUT FOR YOUE SELF.

THANK FROM JOE.

 

Community Newcomer
Posts: 1
Registered: ‎14-10-2014
Answered
in reply to megabuckz
I had a parcel delivered by hermes. It was reasonably packaged well. yet my item arrived. smashed .courier. gave me a card saying go to Web site to claim. then asked me to sign for it . but he put damaged on. before I signed. I've emailed them on numerous occasions .got one reply saying they would be in touch shortly .but they never did .and now I can't get any response from them .by email . and the telephone number on they're Web site .are none existent.
Community Newcomer
Posts: 1
Registered: ‎01-10-2012
Answered
in reply to megabuckz
This courier is a disgrace. People should boycott it and tell all there friends to do the same on social media and put this unless rip off cheating company out of business. I have been waiting for a parcel since 17/11/14 Up untill last week via ebay. This item has never been delivered and no contact has been made by them to me via a telephone call or calling card. I cannot talk to them as I did not send the parcel even though I paid for it. They keep telling the sender it cannot be deliver which is complete rubbish. This is not the first time this courier has done this to me they actually told another sender I had recieved and signed for a parcel. When in fact it was not delivered untill a month later. The courier said the woman who was supposed to deliver for my area did not like making deliveries in my road! Absolutly unbelievable