Answer
Community Newcomer
Posts: 1
Registered: ‎15-10-2011
Accepted Solution
myHermes courier - contact telephone number
[ Edited ]

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!

Accepted Solution
Community Newcomer
Posts: 2
Registered: ‎30-03-2009
Answered
in reply to megabuckz

Contact number is 0871 246 1583.

 

8am to 8pm weekdays and 8am to 6pm weekends

Other Answers: 59
Community Newcomer
Posts: 2
Registered: ‎29-12-2010
Answered
in reply to megabuckz

Just had some antique books arrive today that were sent by Hermes.  They were left outside in the rain, the box they were sent in fell apart when I picked it up it was so wet, luckily the books are intact but I intend to pursue Hermes for some form of compensation.  When I tracked my order it said parcel left in secure location.  I hardly think stood in front of my car on the drive in the rain is very secure!!!!!   It pi**sses me off that these books have happily lasted over 100 years, yet are nearly destroyed by some inept courier company.  From now on I will be insisting that none of my deliveries use Hermes.  

Community Newcomer
Posts: 1
Registered: ‎25-06-2014
Answered
in reply to megabuckz
They are one of the worst organisations I have ever experienced , they need to be exposed as one of the most disorganised pathetic incompetent company to deal with. If they would like to challenge my experience with their service or should I say lack of on two occasions they are bloody welcome.
Community Newcomer
Posts: 3
Registered: ‎03-10-2011
Answered
in reply to megabuckz

my parcel should have been picked wednesday im still waiting , the only contact is through electronic e mail which is slow and tedious and not human, ive tried the contact number to no avail , is this a sign another business is going to the wall, ill probably get bad feedback from my buyer as the package will arrive much later than promised thanks to my heremes.

Community Newcomer
Posts: 1
Registered: ‎29-09-2013
Answered
in reply to megabuckz
WARNING I wouldn't recommend this courier service to any one, very hard to get any communication going with them unless you are the seller, had a 'sorry I missed you' note jammed through my door saying this would be the last time they would deliver my parcel, the driver left no number to contact the company and when I tracked the package he tried delivering at my home 3 times in one hour and left me the card. If it wasn't for a brilliant seller who dealed with it their side I would have probably never got the package!! DO NOT USE HERMES...
Community Newcomer
Posts: 5
Registered: ‎25-10-2009
Answered
in reply to megabuckz

Hello megabuckz,

 

Unfortunately we encountered some technical difficulties on Thursday and Friday last week which affected our collection schedule. Please accept our apologies. In future, you can email rosie@myhermes.co.uk for prompt response, or if you have Twitter, get in touch with us there @myhermes, and we can help you out with any questions/problems.

 

Once again, apologies for any inconvenience.

 

Rosie.

Community Newcomer
Posts: 1
Registered: ‎04-02-2011
Answered
in reply to megabuckz

u better to choose a different courier next time  my parcel got lost thanks to Hermes and they dont want to answer now and saying is not them

Community Newcomer
Posts: 1
Registered: ‎17-03-2011
Answered
in reply to megabuckz

Well, my customer has missed their delivery 3 times (the 3rd time they claimed, waited in all day, but they only were left with a calling card!)

 

My point, is now that I'm trying to contact My Hermes, to find out what I can do, either, re-schedule for the customer or request the item be sent back to me. I plan to use Royal Mail, as at least they can leave the parcel at the local post depot for the customer to collect the item itself.

 

Will probably have to receive bad feedback from the customer and refund monies. Contacting My Hermes is slow and virtually expensive to call up.

 

Probably first & last time I use them for ebay items. It's not worth the hassle and frustration to use these guys - cheap as it is!

 

"Pay peanuts...you get monkeys!", comes to mind!

Community Newcomer
Posts: 2
Registered: ‎26-01-2013
Answered
in reply to megabuckz

Never use Hermes..!apparently they tried to deliver twice according to tracking online delivery but never left a leaflet behind,considering they alway deliver during the working hours its pointles to try to re deliver every five days same time!they answerphone says they are open till half 8pm but if you call at 8.25 pm theier offices are closed!so i spent money on something i will never get!worst company ever!

Community Member
Posts: 34
Registered: ‎20-12-2011
Answered
in reply to megabuckz

Good old Rosie coming to the rescue!!!!! I dint think it possible but old herpes customer support is worse than their handling.They have given up responding to my complaints

 

Finally the Royal Mail battleship is coming out of the harbour having now recognised that online retailing is a major profit centre r buisness.I think the ony reason ebay customers dont use Royal Mail isthat you cant do it online or use paypal which has allowed dresdful operaters like my hermes to flourish

Community Newcomer
Posts: 1
Registered: ‎19-10-2013
Answered
in reply to megabuckz

I concur with all of the above about MyHermes.  Left a message on my door, says phone the number below if you have queries, and lo and behold....no number was left.  Second attempt is on Monday and I will not be home on Monday but there's no way for me to get that message to them.  So that will be two attempts.  Will they leave their number the second time?....who knows.

Community Newcomer
Posts: 1
Registered: ‎29-04-2011
Answered
in reply to megabuckz
Waiting for delivery, the seller sends me the tracking number, for days I have been tracking and finally today I woke up and checked the tracking and wallah, it's been delivered!! Wait did I say it said "delivered" but to whom, not to me, not to my address, I've been home sleeping while my wife was getting the kids ready for school... Oh wait it was delivered at 07;37 according to track parcel, but that's the time my wife was making breakfast for the kids... Oh no... Did they deliver it to my neighbour, but that's impossible cause my neighbour is an old grumpy man, if his name is not on the parcel and you knock on his door, boy does he make an argument! Tried calling Hermes but no luck as the robot tells me to call my sender. What... What... That's a first... I kindly request all ebay sellers not to use this company or atleast if I am buying from you, please don't send my goods via this company!!!!
Community Newcomer
Posts: 1
Registered: ‎13-01-2015
Answered
in reply to megabuckz

sorry all i would for get this out fit.the phone number cost you 10p a minet.do not wast your money.

i lost so much with this lot......i have gone back to the post office.

some thing you can do is complain to the ffair trading offfice,

or to trading standheard,

DO NOT USE HERMES....THERE OVER THE WATER.THERE NO A UK COMPANY.

DO NOT TRUST ENY OF THE DEPO S YOUR ITEM WILL BE A MESS.

LOST ITEMS ARE PUT IN A CAGE.AND SOLD OF IN TIME.

CHECK THE DEPO OUT FOR YOUE SELF.

THANK FROM JOE.

 

Community Newcomer
Posts: 1
Registered: ‎01-10-2012
Answered
in reply to megabuckz
This courier is a disgrace. People should boycott it and tell all there friends to do the same on social media and put this unless rip off cheating company out of business. I have been waiting for a parcel since 17/11/14 Up untill last week via ebay. This item has never been delivered and no contact has been made by them to me via a telephone call or calling card. I cannot talk to them as I did not send the parcel even though I paid for it. They keep telling the sender it cannot be deliver which is complete rubbish. This is not the first time this courier has done this to me they actually told another sender I had recieved and signed for a parcel. When in fact it was not delivered untill a month later. The courier said the woman who was supposed to deliver for my area did not like making deliveries in my road! Absolutly unbelievable
Community Member
Posts: 702
Registered: ‎02-10-2013
Answered
in reply to megabuckz

I agree with ' all of the above' i was only a customer , HERMES ARE TERRIBLE ! DO NOT USE THEM.


megabuckz wrote:

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581314) is not recognised!


Community Newcomer
Posts: 2
Registered: ‎04-08-2011
Answered
in reply to megabuckz

I am the recipient of a MY HERMES Ebay package - it never arrived - THEY ADMITTED TO THE SELLER (She sent me proof of email that they sent her) THAT THE PARCEL WAS STOLEN IN TRANSIT

 

She will receive compensation (She hopes) and she has kindly reinbursed me but I didn't want the money I wanted the item. An item that will likely never come up again.

 

DO NOT USE THIS COMPANY (MY HERMES) TO SEND ANYTHING!     BE WARNED!!

 

Ebay should put these messages where sellers can see - is their customer service that good - I doubt it, so more people will buy into MY HERMES.

Community Newcomer
Posts: 1
Registered: ‎20-08-2011
Answered
in reply to megabuckz

I have just had a non-delivery claim lodged against me from a customer in the USA.

I have been trying to resolve this matter but have , so far, been unable to speak with anyone at Hermes.

My first and probably my last use of this "service."


megabuckz wrote:

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581314) is not recognised!




Community Newcomer
Posts: 1
Registered: ‎03-05-2014
Answered
in reply to megabuckz

this the worst company i had to deal with contact only via email never answer.............They make excuses.and the delivery drivers some just put cardin letterbox and run,some try and leave card with there personal number on it.only ever had one good delivery from these .......REST WELL BELOW STANDARD NOR WOOD I EVER RECOMMEND these COWBOYS.FORUM PAGE FULL OF DISATISFIED CUSTOMERS.and there own drivers say this.

Community Newcomer
Posts: 1
Registered: ‎30-09-2011
Answered
in reply to megabuckz
Hi I haven't used Hermes but received parcelfor somebody else. It was left in open but card said left in secure location, had it been raining it wouldn't have survived, had the dog got to it first it wouldn't have survived! Tracking code had said it had been delivered, unlucky for someone that's sat in waiting. Used number above 0871 246 1583 and had to take lucky dip which button to press, once I got through and girl realised it was their error she was ever so helpful, still hour of my life i'll not get back chasing up for their error. I would have delivered it myself but not able to lift at present, sorry. To be balanced I have had quite a bit of wrong mail from Royal Mail as well, but they are still my preferred option ( @ the mo)
Community Newcomer
Posts: 4
Registered: ‎27-04-2014
Answered
in reply to megabuckz

Is anyone else having this problem please? Apparently the complaints department of Hermes online gives out my private home number!!! I have already had 3 telephone calls this week, Alyson

Community Newcomer
Posts: 1
Registered: ‎31-05-2011
Answered
in reply to megabuckz
Had same problem. Useless non answerable e mails. Thankyou for phone number will ring it tomorrow. Kevin.
Community Newcomer
Posts: 1
Registered: ‎20-10-2010
Answered
in reply to megabuckz

im waiting on 2 parcels both sent with these **bleep**!

1 has been marked as left in a secure location, one has apparently been signed for. i have been away in london for a black sabbath gig so god knows where either of them has ended up!

 

i hear nothing but bad about this company so why do people use them?

Community Newcomer
Posts: 1
Registered: ‎04-12-2014
Answered
in reply to megabuckz

guy near me has juts got a job with them, no contract but they poay 50p for every parcel he doesnt come back with, fills u with confidence for xmas eh..and yes till now ive been using them and currently have two parcels undelivered, there website seems to be having probs as i cant use drop down menu to send emaisl or use webchat...anyone else?


megabuckz wrote:

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!


 

Community Newcomer
Posts: 1
Registered: ‎04-03-2007
Answered
in reply to megabuckz

Thanks moonlit-knight100 

 

Hermes website playing up & couldn't even get their contact page up.

 

Have phoned there is still a fault & was told to try using google chrome. Couldn't link to ebay but at least could sign in &get my parcels sent.

Community Newcomer
Posts: 1
Registered: ‎25-07-2013
Answered
in reply to megabuckz

From a receiving customer this company is dreadful, twice I've had to deal with Myhermes the first being they lost my parcel and it took a week longer to be delivered after me and the seller contacted them several times and today I'm sat waiting in for a VERY important parcel "which should have been delivered by yesterday" and its now 3.12pm. After checking my track parcel option a good 15 times since the initial email saying they where dealing with the parcel, it says its been out for delivery 3 days ago but no letter through my door to prove this. And now says out for delivery today at 05.35 thismorning. HURRY UP..

Community Newcomer
Posts: 2
Registered: ‎02-10-2014
Answered
in reply to megabuckz

This website http://smartcaller.org/companies/c-d/courier-services/myhermes/ lists out the following two numbers. Both seem to work fine:

 

330 333 49810800 1749040

 

Community Newcomer
Posts: 2
Registered: ‎31-10-2014
Answered
in reply to megabuckz
DONT USE THEM !!! Thay are morons. Thay loose more parcels than they deliver.
Community Newcomer
Posts: 1
Registered: ‎26-03-2012
Answered
in reply to megabuckz

For anyone having this problem with this damn company..having just been sitting waiting to be replied to on the telephone to My Hermes on number shown as 0871 246 1583 (A Premium Rate No!!) for  23 minutes and trying to sort out problem for a further 7 minutes I have just been told that there is a national rate number 03303336556 if you can believe it!!! Obviously not posted on their site as that would be too easy and far less lucrative!! My suggestion having now had yet another My Hermes problem is DO NOT USE THIS COMPANY11 It is costly, inefficient and disorganised and badly uninformative of how to quickly sort problems!! However to save peeps some money I once again give you the National Landline No. they will not advertise!!

 

03303336556    Regards and good luck!!

Community Newcomer
Posts: 1
Registered: ‎21-10-2014
Answered
in reply to megabuckz
my delivery no come my home you wear my item
Community Newcomer
Posts: 1
Registered: ‎20-01-2014
Answered
in reply to megabuckz

I received a Hermes 'sorry I missed you ' card with a date that they were going to redeliver(18th Jan)Nothing arrived on the 18th. Tried the website no info about parcels that other people were delivering to you and no contact phone no. I did google contact details and found this no: 08435158172.

When I rang the no. I got through after 10 minutes but was offered no help as to where my parcel was. They wanted to know where it was coming from and that sort of thing. As I do not know who sent it I do not have this info. Not very helpful. I just hope that it will be redelivered and not vanish into a black hole

Community Newcomer
Posts: 1
Registered: ‎10-12-2010
Answered
in reply to megabuckz

Hi! I have same problem been in all week waiting!  The tel no I have is 08712 461 483 - I have phoned numerous times

and even sent them an e.mail asking if they existed - I am sure their phones are not manned and its just a recording as

no one ever answers.  Good luck I have just phoned the co.parcel is going to and they are going to (hopefully) sort it out.