Answer
Community Newcomer
Posts: 1
Registered: ‎15-10-2011
Accepted Solution
myHermes courier - contact telephone number
[ Edited ]

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!

Accepted Solution
Community Newcomer
Posts: 2
Registered: ‎30-03-2009
Answered
in reply to megabuckz

Contact number is 0871 246 1583.

 

8am to 8pm weekdays and 8am to 6pm weekends

Other Answers: 59
Community Newcomer
Posts: 2
Registered: ‎29-12-2010
Answered
in reply to megabuckz

Just had some antique books arrive today that were sent by Hermes.  They were left outside in the rain, the box they were sent in fell apart when I picked it up it was so wet, luckily the books are intact but I intend to pursue Hermes for some form of compensation.  When I tracked my order it said parcel left in secure location.  I hardly think stood in front of my car on the drive in the rain is very secure!!!!!   It pi**sses me off that these books have happily lasted over 100 years, yet are nearly destroyed by some inept courier company.  From now on I will be insisting that none of my deliveries use Hermes.  

Community Newcomer
Posts: 1
Registered: ‎25-06-2014
Answered
in reply to megabuckz
They are one of the worst organisations I have ever experienced , they need to be exposed as one of the most disorganised pathetic incompetent company to deal with. If they would like to challenge my experience with their service or should I say lack of on two occasions they are bloody welcome.
Community Newcomer
Posts: 3
Registered: ‎03-10-2011
Answered
in reply to megabuckz

my parcel should have been picked wednesday im still waiting , the only contact is through electronic e mail which is slow and tedious and not human, ive tried the contact number to no avail , is this a sign another business is going to the wall, ill probably get bad feedback from my buyer as the package will arrive much later than promised thanks to my heremes.

Community Newcomer
Posts: 1
Registered: ‎29-09-2013
Answered
in reply to megabuckz
WARNING I wouldn't recommend this courier service to any one, very hard to get any communication going with them unless you are the seller, had a 'sorry I missed you' note jammed through my door saying this would be the last time they would deliver my parcel, the driver left no number to contact the company and when I tracked the package he tried delivering at my home 3 times in one hour and left me the card. If it wasn't for a brilliant seller who dealed with it their side I would have probably never got the package!! DO NOT USE HERMES...
Community Newcomer
Posts: 5
Registered: ‎25-10-2009
Answered
in reply to megabuckz

Hello megabuckz,

 

Unfortunately we encountered some technical difficulties on Thursday and Friday last week which affected our collection schedule. Please accept our apologies. In future, you can email rosie@myhermes.co.uk for prompt response, or if you have Twitter, get in touch with us there @myhermes, and we can help you out with any questions/problems.

 

Once again, apologies for any inconvenience.

 

Rosie.

Community Newcomer
Posts: 1
Registered: ‎29-04-2011
Answered
in reply to megabuckz
Waiting for delivery, the seller sends me the tracking number, for days I have been tracking and finally today I woke up and checked the tracking and wallah, it's been delivered!! Wait did I say it said "delivered" but to whom, not to me, not to my address, I've been home sleeping while my wife was getting the kids ready for school... Oh wait it was delivered at 07;37 according to track parcel, but that's the time my wife was making breakfast for the kids... Oh no... Did they deliver it to my neighbour, but that's impossible cause my neighbour is an old grumpy man, if his name is not on the parcel and you knock on his door, boy does he make an argument! Tried calling Hermes but no luck as the robot tells me to call my sender. What... What... That's a first... I kindly request all ebay sellers not to use this company or atleast if I am buying from you, please don't send my goods via this company!!!!
Community Newcomer
Posts: 1
Registered: ‎04-02-2011
Answered
in reply to megabuckz

u better to choose a different courier next time  my parcel got lost thanks to Hermes and they dont want to answer now and saying is not them

Community Newcomer
Posts: 1
Registered: ‎17-03-2011
Answered
in reply to megabuckz

Well, my customer has missed their delivery 3 times (the 3rd time they claimed, waited in all day, but they only were left with a calling card!)

 

My point, is now that I'm trying to contact My Hermes, to find out what I can do, either, re-schedule for the customer or request the item be sent back to me. I plan to use Royal Mail, as at least they can leave the parcel at the local post depot for the customer to collect the item itself.

 

Will probably have to receive bad feedback from the customer and refund monies. Contacting My Hermes is slow and virtually expensive to call up.

 

Probably first & last time I use them for ebay items. It's not worth the hassle and frustration to use these guys - cheap as it is!

 

"Pay peanuts...you get monkeys!", comes to mind!

Community Newcomer
Posts: 2
Registered: ‎26-01-2013
Answered
in reply to megabuckz

Never use Hermes..!apparently they tried to deliver twice according to tracking online delivery but never left a leaflet behind,considering they alway deliver during the working hours its pointles to try to re deliver every five days same time!they answerphone says they are open till half 8pm but if you call at 8.25 pm theier offices are closed!so i spent money on something i will never get!worst company ever!

Community Member
Posts: 34
Registered: ‎20-12-2011
Answered
in reply to megabuckz

Good old Rosie coming to the rescue!!!!! I dint think it possible but old herpes customer support is worse than their handling.They have given up responding to my complaints

 

Finally the Royal Mail battleship is coming out of the harbour having now recognised that online retailing is a major profit centre r buisness.I think the ony reason ebay customers dont use Royal Mail isthat you cant do it online or use paypal which has allowed dresdful operaters like my hermes to flourish

Community Newcomer
Posts: 1
Registered: ‎19-10-2013
Answered
in reply to megabuckz

I concur with all of the above about MyHermes.  Left a message on my door, says phone the number below if you have queries, and lo and behold....no number was left.  Second attempt is on Monday and I will not be home on Monday but there's no way for me to get that message to them.  So that will be two attempts.  Will they leave their number the second time?....who knows.

Community Newcomer
Posts: 1
Registered: ‎02-05-2009
Answered
in reply to megabuckz

Having read through the horror stories mentioned here and from my own experience of Herpies, I was expecting never to recieve the package that was sent to me.  Thanks to the OP who posted the contact number for them, I rang and after several different voices telling me my call was important, I get through to a guy called Steve. He tries to contact self employed driver.. no answer, but promises to ring me back.

 

We shall see.

to be updated..

Community Newcomer
Posts: 2
Registered: ‎17-11-2014
Answered
in reply to megabuckz
Most horrid and unreliable services , Ebay seller dont sell me any item using this rubbish service , extremely unreliable and unable to contact . Useless the most horrid delivery service to exist
Community Newcomer
Posts: 1
Registered: ‎25-10-2010
Answered
in reply to megabuckz

this company are a complete sham

Community Newcomer
Posts: 2
Registered: ‎01-04-2008
Answered
in reply to megabuckz

for hermes number given in  earlier post

is a peterborough depot number,,,

tel 01733330520    very helpfull  people

 

the swindon depot  58  covers a huge radius area  

abingdon oxfordshire is within this ,

tel number 

is    01793836180    also very helpfull

 

look at the label for area depot  code

at top   for ex ,    SWIND 58

or call them with your tracking number and they will

give you the correct depot tel number for your courrier

 

Community Newcomer
Posts: 1
Registered: ‎20-11-2014
Answered
in reply to megabuckz
This surviece is shocking. I have been waiting for a delivery for a few days now, i hace waited in so that i dont miss it and no one has been. I receaved (sorry i missed you card) with no date or time or contact number of the driver.. So i rang my hermes they said there was nothing on there system about my delivery.. I will not be using them again i will request my things be sent through royal mail
Community Newcomer
Posts: 1
Registered: ‎14-10-2014
Answered
in reply to megabuckz
I had a parcel delivered by hermes. It was reasonably packaged well. yet my item arrived. smashed .courier. gave me a card saying go to Web site to claim. then asked me to sign for it . but he put damaged on. before I signed. I've emailed them on numerous occasions .got one reply saying they would be in touch shortly .but they never did .and now I can't get any response from them .by email . and the telephone number on they're Web site .are none existent.
Community Newcomer
Posts: 1
Registered: ‎31-07-2012
Answered
in reply to megabuckz

Dreadful.  I will not use them again.  Trying to return an item to the retailer - it was collected but has been stuck in their central hub for 2 weeks and I'm waiting to see if they can find it or not.  I managed to get the phone number from the retailer (

0871 246 1583) after giving up trying to contact them via their website (most of the email options come up with a message saying contact the retailer).

 

I was on hold for a good 10 mins before someone answered.

 

I shall stick to Royal Mail next time - you get what you pay for.

 

 

Community Newcomer
Posts: 24
Registered: ‎19-04-2010
Answered
in reply to megabuckz

Hermes Customer Care = 0844 543 7002

 

Community Newcomer
Posts: 1
Registered: ‎02-06-2013
Answered
in reply to megabuckz

Does anyone have a free phone number for myhermes?

 

I have been waiting for days for an item to be delivered from them.  It's been one excuse after another.

 

The lastest excuse (Courier couldn't deliver as they can't gain access to my house!)  I live on a country lane. My house is along the road. I have a huge driveway! I have no way of prohibiting access!!!

 

I wouldn't advise anyone to use this courier service.

Community Newcomer
Posts: 6
Registered: ‎03-01-2011
Answered
in reply to megabuckz

Its funny everyone slagging them off, I've been using them for over a year now and have found them to be reliable, cheap and quick to respond.  they did lose one parcel but quickly refunded and actually delivered the parcel in the end.

 

I've send hundreds of parcels with them (and at £3.90 instead of £5.60 for royal mail) they do come in a lot cheaper especially for large heavier items and so far all have arrived safely.  I normally drop off at the shop though rather than waiting in for them to collect.  So much easier, they have shops everywhere around us we have 4 shops so i have more choice with them than post offices and I can normally park outside the shop and rarely have to wait in a queue.  A real bonus to me.  So well done my hermes I will continue to recommend you although it would be nice if you could give a telephone number for enquiries when people can't find their parcels, makes life so much easier.


 

 

 

 

Community Newcomer
Posts: 2
Registered: ‎28-10-2013
Answered
in reply to megabuckz

They are an abysmal company and to be honest they go hand in hand with a duffer company called emoment.co.uk. I ordered a DVR Camera for the car on the 7th October and it didnt reach the courier (pathetic HERMES) until the 17th and supposedly its been there ever since. Emoment claim that HERPES have tried to deliver but they havent and there is no way to contact them. Both HERMES and EMOMENT.CO.UK are rip off companies who will take your money but not deliver. AVOID AT ALL COSTS

Community Newcomer
Posts: 1
Registered: ‎01-10-2012
Answered
in reply to megabuckz
This courier is a disgrace. People should boycott it and tell all there friends to do the same on social media and put this unless rip off cheating company out of business. I have been waiting for a parcel since 17/11/14 Up untill last week via ebay. This item has never been delivered and no contact has been made by them to me via a telephone call or calling card. I cannot talk to them as I did not send the parcel even though I paid for it. They keep telling the sender it cannot be deliver which is complete rubbish. This is not the first time this courier has done this to me they actually told another sender I had recieved and signed for a parcel. When in fact it was not delivered untill a month later. The courier said the woman who was supposed to deliver for my area did not like making deliveries in my road! Absolutly unbelievable
Community Newcomer
Posts: 1
Registered: ‎13-01-2015
Answered
in reply to megabuckz

sorry all i would for get this out fit.the phone number cost you 10p a minet.do not wast your money.

i lost so much with this lot......i have gone back to the post office.

some thing you can do is complain to the ffair trading offfice,

or to trading standheard,

DO NOT USE HERMES....THERE OVER THE WATER.THERE NO A UK COMPANY.

DO NOT TRUST ENY OF THE DEPO S YOUR ITEM WILL BE A MESS.

LOST ITEMS ARE PUT IN A CAGE.AND SOLD OF IN TIME.

CHECK THE DEPO OUT FOR YOUE SELF.

THANK FROM JOE.

 

Community Member
Posts: 702
Registered: ‎02-10-2013
Answered
in reply to megabuckz

I agree with ' all of the above' i was only a customer , HERMES ARE TERRIBLE ! DO NOT USE THEM.


megabuckz wrote:

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581314) is not recognised!


Community Newcomer
Posts: 2
Registered: ‎04-08-2011
Answered
in reply to megabuckz

I am the recipient of a MY HERMES Ebay package - it never arrived - THEY ADMITTED TO THE SELLER (She sent me proof of email that they sent her) THAT THE PARCEL WAS STOLEN IN TRANSIT

 

She will receive compensation (She hopes) and she has kindly reinbursed me but I didn't want the money I wanted the item. An item that will likely never come up again.

 

DO NOT USE THIS COMPANY (MY HERMES) TO SEND ANYTHING!     BE WARNED!!

 

Ebay should put these messages where sellers can see - is their customer service that good - I doubt it, so more people will buy into MY HERMES.

Community Newcomer
Posts: 1
Registered: ‎20-08-2011
Answered
in reply to megabuckz

I have just had a non-delivery claim lodged against me from a customer in the USA.

I have been trying to resolve this matter but have , so far, been unable to speak with anyone at Hermes.

My first and probably my last use of this "service."


megabuckz wrote:

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581314) is not recognised!




Community Newcomer
Posts: 1
Registered: ‎03-05-2014
Answered
in reply to megabuckz

this the worst company i had to deal with contact only via email never answer.............They make excuses.and the delivery drivers some just put cardin letterbox and run,some try and leave card with there personal number on it.only ever had one good delivery from these .......REST WELL BELOW STANDARD NOR WOOD I EVER RECOMMEND these COWBOYS.FORUM PAGE FULL OF DISATISFIED CUSTOMERS.and there own drivers say this.

Community Newcomer
Posts: 1
Registered: ‎30-09-2011
Answered
in reply to megabuckz
Hi I haven't used Hermes but received parcelfor somebody else. It was left in open but card said left in secure location, had it been raining it wouldn't have survived, had the dog got to it first it wouldn't have survived! Tracking code had said it had been delivered, unlucky for someone that's sat in waiting. Used number above 0871 246 1583 and had to take lucky dip which button to press, once I got through and girl realised it was their error she was ever so helpful, still hour of my life i'll not get back chasing up for their error. I would have delivered it myself but not able to lift at present, sorry. To be balanced I have had quite a bit of wrong mail from Royal Mail as well, but they are still my preferred option ( @ the mo)
Community Newcomer
Posts: 1
Registered: ‎31-05-2011
Answered
in reply to megabuckz
Had same problem. Useless non answerable e mails. Thankyou for phone number will ring it tomorrow. Kevin.