eBay
  • Daily Deals
  • Collections
  • Black Friday Countdown Deals
Answer
megabuckz
Community Member
Posts: 1
Registered: ‎15-10-2011
Accepted Solution
myHermes courier - contact telephone number
[ Edited ]

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!

Accepted Solution
moonlit-knight100
Community Member
Posts: 2
Registered: ‎30-03-2009
Answered
in reply to megabuckz

Contact number is 0871 246 1583.

 

8am to 8pm weekdays and 8am to 6pm weekends

Other Answers: 46
drof2000
Community Member
Posts: 2
Registered: ‎29-12-2010
Answered
in reply to megabuckz

Just had some antique books arrive today that were sent by Hermes.  They were left outside in the rain, the box they were sent in fell apart when I picked it up it was so wet, luckily the books are intact but I intend to pursue Hermes for some form of compensation.  When I tracked my order it said parcel left in secure location.  I hardly think stood in front of my car on the drive in the rain is very secure!!!!!   It pi**sses me off that these books have happily lasted over 100 years, yet are nearly destroyed by some inept courier company.  From now on I will be insisting that none of my deliveries use Hermes.  

wells1868
Community Member
Posts: 1
Registered: ‎25-06-2014
Answered
in reply to megabuckz
They are one of the worst organisations I have ever experienced , they need to be exposed as one of the most disorganised pathetic incompetent company to deal with. If they would like to challenge my experience with their service or should I say lack of on two occasions they are bloody welcome.
out-the-attic
Community Member
Posts: 3
Registered: ‎03-10-2011
Answered
in reply to megabuckz

my parcel should have been picked wednesday im still waiting , the only contact is through electronic e mail which is slow and tedious and not human, ive tried the contact number to no avail , is this a sign another business is going to the wall, ill probably get bad feedback from my buyer as the package will arrive much later than promised thanks to my heremes.

scotty28com
Community Member
Posts: 1
Registered: ‎29-09-2013
Answered
in reply to megabuckz
WARNING I wouldn't recommend this courier service to any one, very hard to get any communication going with them unless you are the seller, had a 'sorry I missed you' note jammed through my door saying this would be the last time they would deliver my parcel, the driver left no number to contact the company and when I tracked the package he tried delivering at my home 3 times in one hour and left me the card. If it wasn't for a brilliant seller who dealed with it their side I would have probably never got the package!! DO NOT USE HERMES...
myhermes_parcel_delivery
Community Member
Posts: 5
Registered: ‎25-10-2009
Answered
in reply to megabuckz

Hello megabuckz,

 

Unfortunately we encountered some technical difficulties on Thursday and Friday last week which affected our collection schedule. Please accept our apologies. In future, you can email rosie@myhermes.co.uk for prompt response, or if you have Twitter, get in touch with us there @myhermes, and we can help you out with any questions/problems.

 

Once again, apologies for any inconvenience.

 

Rosie.

rikpms
Community Member
Posts: 1
Registered: ‎19-10-2013
Answered
in reply to megabuckz

I concur with all of the above about MyHermes.  Left a message on my door, says phone the number below if you have queries, and lo and behold....no number was left.  Second attempt is on Monday and I will not be home on Monday but there's no way for me to get that message to them.  So that will be two attempts.  Will they leave their number the second time?....who knows.

bluewave717
Community Member
Posts: 1
Registered: ‎04-02-2011
Answered
in reply to megabuckz

u better to choose a different courier next time  my parcel got lost thanks to Hermes and they dont want to answer now and saying is not them

iva*121
Community Member
Posts: 2
Registered: ‎26-01-2013
Answered
in reply to megabuckz

Never use Hermes..!apparently they tried to deliver twice according to tracking online delivery but never left a leaflet behind,considering they alway deliver during the working hours its pointles to try to re deliver every five days same time!they answerphone says they are open till half 8pm but if you call at 8.25 pm theier offices are closed!so i spent money on something i will never get!worst company ever!

maceyboy123
Community Member
Posts: 1
Registered: ‎25-10-2010
Answered
in reply to megabuckz

dont use , left goods on doorsted and then was told its a non signiture service they can leave goods anywere

mhfc11
Community Member
Posts: 2
Registered: ‎04-08-2011
Answered
in reply to megabuckz

I am the recipient of a MY HERMES Ebay package - it never arrived - THEY ADMITTED TO THE SELLER (She sent me proof of email that they sent her) THAT THE PARCEL WAS STOLEN IN TRANSIT

 

She will receive compensation (She hopes) and she has kindly reinbursed me but I didn't want the money I wanted the item. An item that will likely never come up again.

 

DO NOT USE THIS COMPANY (MY HERMES) TO SEND ANYTHING!     BE WARNED!!

 

Ebay should put these messages where sellers can see - is their customer service that good - I doubt it, so more people will buy into MY HERMES.

dankim1968
Community Member
Posts: 2
Registered: ‎28-10-2013
Answered
in reply to megabuckz

They are an abysmal company and to be honest they go hand in hand with a duffer company called emoment.co.uk. I ordered a DVR Camera for the car on the 7th October and it didnt reach the courier (pathetic HERMES) until the 17th and supposedly its been there ever since. Emoment claim that HERPES have tried to deliver but they havent and there is no way to contact them. Both HERMES and EMOMENT.CO.UK are rip off companies who will take your money but not deliver. AVOID AT ALL COSTS

reynards
Community Member
Posts: 1
Registered: ‎04-10-2014
Answered
in reply to megabuckz

Hi Everyone

The Telephone number for Hermes is 0330 333 6556.

This was very hard to get hold of as they do not want to be contacted by phone. They prefer webchat with some indian trained parrot who has only a set of standard answers

portabanus
Community Member
Posts: 1
Registered: ‎25-10-2010
Answered
in reply to megabuckz

this company are a complete sham

1569christopher
Community Member
Posts: 1
Registered: ‎30-09-2011
Answered
in reply to megabuckz
Hi I haven't used Hermes but received parcelfor somebody else. It was left in open but card said left in secure location, had it been raining it wouldn't have survived, had the dog got to it first it wouldn't have survived! Tracking code had said it had been delivered, unlucky for someone that's sat in waiting. Used number above 0871 246 1583 and had to take lucky dip which button to press, once I got through and girl realised it was their error she was ever so helpful, still hour of my life i'll not get back chasing up for their error. I would have delivered it myself but not able to lift at present, sorry. To be balanced I have had quite a bit of wrong mail from Royal Mail as well, but they are still my preferred option ( @ the mo)
beccaway
Community Member
Posts: 1
Registered: ‎04-03-2007
Answered
in reply to megabuckz

Thanks moonlit-knight100 

 

Hermes website playing up & couldn't even get their contact page up.

 

Have phoned there is still a fault & was told to try using google chrome. Couldn't link to ebay but at least could sign in &get my parcels sent.

dazz_crys
Community Member
Posts: 1
Registered: ‎14-10-2014
Answered
in reply to megabuckz

I am currently emailing Hermes at the moment as my parcel i paid for was meant to be picked up yesterday, their answer was " Unfortunately you have used DPD and emailed us at Hermes by mistake " My paypal receipt clearly states HERMES, and I do not have a DPD account... they are clearly giving me the runaround, I will not be using them again.

 

mad_nevski
Community Member
Posts: 1
Registered: ‎04-01-2014
Answered
in reply to megabuckz
Hermes is likely the worst delivery option you could find in Great Britain ! Throughout the years it failed to deliver my stuff, my parcels been lost, not delivered, always late, drivers have a wrong attitude for sure. Hermes are time wasters as well, because when your item got lost, it takes about 1-3 months for refund, because you need to start from the sellers end. Make this world a better place - dont use Hermes, Royal Mail is far better and cheaper !
2011delboyo66
Community Member
Posts: 1
Registered: ‎31-05-2011
Answered
in reply to megabuckz
Had same problem. Useless non answerable e mails. Thankyou for phone number will ring it tomorrow. Kevin.
h3nos123
Community Member
Posts: 1
Registered: ‎17-11-2010
Answered
in reply to megabuckz

MYHERMES one **bleep** firm they are as (Hand break in a cone comes to mind)

markonemark
Community Member
Posts: 1
Registered: ‎20-01-2014
Answered
in reply to megabuckz

I received a Hermes 'sorry I missed you ' card with a date that they were going to redeliver(18th Jan)Nothing arrived on the 18th. Tried the website no info about parcels that other people were delivering to you and no contact phone no. I did google contact details and found this no: 08435158172.

When I rang the no. I got through after 10 minutes but was offered no help as to where my parcel was. They wanted to know where it was coming from and that sort of thing. As I do not know who sent it I do not have this info. Not very helpful. I just hope that it will be redelivered and not vanish into a black hole

londontown151
Community Member
Posts: 1
Registered: ‎31-07-2012
Answered
in reply to megabuckz

Dreadful.  I will not use them again.  Trying to return an item to the retailer - it was collected but has been stuck in their central hub for 2 weeks and I'm waiting to see if they can find it or not.  I managed to get the phone number from the retailer (

0871 246 1583) after giving up trying to contact them via their website (most of the email options come up with a message saying contact the retailer).

 

I was on hold for a good 10 mins before someone answered.

 

I shall stick to Royal Mail next time - you get what you pay for.

 

 

sandyrob1
Community Member
Posts: 1
Registered: ‎25-07-2013
Answered
in reply to megabuckz

From a receiving customer this company is dreadful, twice I've had to deal with Myhermes the first being they lost my parcel and it took a week longer to be delivered after me and the seller contacted them several times and today I'm sat waiting in for a VERY important parcel "which should have been delivered by yesterday" and its now 3.12pm. After checking my track parcel option a good 15 times since the initial email saying they where dealing with the parcel, it says its been out for delivery 3 days ago but no letter through my door to prove this. And now says out for delivery today at 05.35 thismorning. HURRY UP..

edwatki
Community Member
Posts: 2
Registered: ‎02-10-2014
Answered
in reply to megabuckz

This website http://smartcaller.org/companies/c-d/courier-services/myhermes/ lists out the following two numbers. Both seem to work fine:

 

330 333 49810800 1749040

 

dolin6392
Community Member
Posts: 1
Registered: ‎20-08-2011
Answered
in reply to megabuckz

I have just had a non-delivery claim lodged against me from a customer in the USA.

I have been trying to resolve this matter but have , so far, been unable to speak with anyone at Hermes.

My first and probably my last use of this "service."


megabuckz wrote:

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581314) is not recognised!




hillofwad
Community Member
Posts: 33
Registered: ‎20-12-2011
Answered
in reply to megabuckz

Good old Rosie coming to the rescue!!!!! I dint think it possible but old herpes customer support is worse than their handling.They have given up responding to my complaints

 

Finally the Royal Mail battleship is coming out of the harbour having now recognised that online retailing is a major profit centre r buisness.I think the ony reason ebay customers dont use Royal Mail isthat you cant do it online or use paypal which has allowed dresdful operaters like my hermes to flourish

leandrorhibeirouk
Community Member
Posts: 1
Registered: ‎02-10-2013
Answered
in reply to megabuckz

I am with the same problem, I can't talk with them. My tracker is 8504080870068550 and they tried delivering many times without sucess..

Can someone help me?

lakhighotra
Community Member
Posts: 1
Registered: ‎21-10-2014
Answered
in reply to megabuckz
my delivery no come my home you wear my item
cliffpr
Community Member
Posts: 10
Registered: ‎07-09-2007
Answered
in reply to megabuckz

Hermes are the very worst and amongst all the other rubbish sevice most of the companies offer that is really saying something

jaymol.1996
Community Member
Posts: 673
Registered: ‎02-10-2013
Answered
in reply to megabuckz

I agree with ' all of the above' i was only a customer , HERMES ARE TERRIBLE ! DO NOT USE THEM.


megabuckz wrote:

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581314) is not recognised!


yumyumonline
Community Member
Posts: 1
Registered: ‎17-03-2011
Answered
in reply to megabuckz

Well, my customer has missed their delivery 3 times (the 3rd time they claimed, waited in all day, but they only were left with a calling card!)

 

My point, is now that I'm trying to contact My Hermes, to find out what I can do, either, re-schedule for the customer or request the item be sent back to me. I plan to use Royal Mail, as at least they can leave the parcel at the local post depot for the customer to collect the item itself.

 

Will probably have to receive bad feedback from the customer and refund monies. Contacting My Hermes is slow and virtually expensive to call up.

 

Probably first & last time I use them for ebay items. It's not worth the hassle and frustration to use these guys - cheap as it is!

 

"Pay peanuts...you get monkeys!", comes to mind!