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megabuckz
Community Newcomer
Posts: 1
Registered: ‎15-10-2011
Accepted Solution
myHermes courier - contact telephone number
[ Edited ]

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!

Accepted Solution
moonlit-knight100
Community Newcomer
Posts: 2
Registered: ‎30-03-2009
Answered
in reply to megabuckz

Contact number is 0871 246 1583.

 

8am to 8pm weekdays and 8am to 6pm weekends

Other Answers: 50
drof2000
Community Newcomer
Posts: 2
Registered: ‎29-12-2010
Answered
in reply to megabuckz

Just had some antique books arrive today that were sent by Hermes.  They were left outside in the rain, the box they were sent in fell apart when I picked it up it was so wet, luckily the books are intact but I intend to pursue Hermes for some form of compensation.  When I tracked my order it said parcel left in secure location.  I hardly think stood in front of my car on the drive in the rain is very secure!!!!!   It pi**sses me off that these books have happily lasted over 100 years, yet are nearly destroyed by some inept courier company.  From now on I will be insisting that none of my deliveries use Hermes.  

wells1868
Community Newcomer
Posts: 1
Registered: ‎25-06-2014
Answered
in reply to megabuckz
They are one of the worst organisations I have ever experienced , they need to be exposed as one of the most disorganised pathetic incompetent company to deal with. If they would like to challenge my experience with their service or should I say lack of on two occasions they are bloody welcome.
out-the-attic
Community Newcomer
Posts: 3
Registered: ‎03-10-2011
Answered
in reply to megabuckz

my parcel should have been picked wednesday im still waiting , the only contact is through electronic e mail which is slow and tedious and not human, ive tried the contact number to no avail , is this a sign another business is going to the wall, ill probably get bad feedback from my buyer as the package will arrive much later than promised thanks to my heremes.

scotty28com
Community Newcomer
Posts: 1
Registered: ‎29-09-2013
Answered
in reply to megabuckz
WARNING I wouldn't recommend this courier service to any one, very hard to get any communication going with them unless you are the seller, had a 'sorry I missed you' note jammed through my door saying this would be the last time they would deliver my parcel, the driver left no number to contact the company and when I tracked the package he tried delivering at my home 3 times in one hour and left me the card. If it wasn't for a brilliant seller who dealed with it their side I would have probably never got the package!! DO NOT USE HERMES...
myhermes_parcel_delivery
Community Newcomer
Posts: 5
Registered: ‎25-10-2009
Answered
in reply to megabuckz

Hello megabuckz,

 

Unfortunately we encountered some technical difficulties on Thursday and Friday last week which affected our collection schedule. Please accept our apologies. In future, you can email rosie@myhermes.co.uk for prompt response, or if you have Twitter, get in touch with us there @myhermes, and we can help you out with any questions/problems.

 

Once again, apologies for any inconvenience.

 

Rosie.

iva*121
Community Newcomer
Posts: 2
Registered: ‎26-01-2013
Answered
in reply to megabuckz

Never use Hermes..!apparently they tried to deliver twice according to tracking online delivery but never left a leaflet behind,considering they alway deliver during the working hours its pointles to try to re deliver every five days same time!they answerphone says they are open till half 8pm but if you call at 8.25 pm theier offices are closed!so i spent money on something i will never get!worst company ever!

hillofwad
Community Member
Posts: 34
Registered: ‎20-12-2011
Answered
in reply to megabuckz

Good old Rosie coming to the rescue!!!!! I dint think it possible but old herpes customer support is worse than their handling.They have given up responding to my complaints

 

Finally the Royal Mail battleship is coming out of the harbour having now recognised that online retailing is a major profit centre r buisness.I think the ony reason ebay customers dont use Royal Mail isthat you cant do it online or use paypal which has allowed dresdful operaters like my hermes to flourish

rikpms
Community Newcomer
Posts: 1
Registered: ‎19-10-2013
Answered
in reply to megabuckz

I concur with all of the above about MyHermes.  Left a message on my door, says phone the number below if you have queries, and lo and behold....no number was left.  Second attempt is on Monday and I will not be home on Monday but there's no way for me to get that message to them.  So that will be two attempts.  Will they leave their number the second time?....who knows.

notabluff
Community Newcomer
Posts: 1
Registered: ‎29-04-2011
Answered
in reply to megabuckz
Waiting for delivery, the seller sends me the tracking number, for days I have been tracking and finally today I woke up and checked the tracking and wallah, it's been delivered!! Wait did I say it said "delivered" but to whom, not to me, not to my address, I've been home sleeping while my wife was getting the kids ready for school... Oh wait it was delivered at 07;37 according to track parcel, but that's the time my wife was making breakfast for the kids... Oh no... Did they deliver it to my neighbour, but that's impossible cause my neighbour is an old grumpy man, if his name is not on the parcel and you knock on his door, boy does he make an argument! Tried calling Hermes but no luck as the robot tells me to call my sender. What... What... That's a first... I kindly request all ebay sellers not to use this company or atleast if I am buying from you, please don't send my goods via this company!!!!
bluewave717
Community Newcomer
Posts: 1
Registered: ‎04-02-2011
Answered
in reply to megabuckz

u better to choose a different courier next time  my parcel got lost thanks to Hermes and they dont want to answer now and saying is not them

yumyumonline
Community Newcomer
Posts: 1
Registered: ‎17-03-2011
Answered
in reply to megabuckz

Well, my customer has missed their delivery 3 times (the 3rd time they claimed, waited in all day, but they only were left with a calling card!)

 

My point, is now that I'm trying to contact My Hermes, to find out what I can do, either, re-schedule for the customer or request the item be sent back to me. I plan to use Royal Mail, as at least they can leave the parcel at the local post depot for the customer to collect the item itself.

 

Will probably have to receive bad feedback from the customer and refund monies. Contacting My Hermes is slow and virtually expensive to call up.

 

Probably first & last time I use them for ebay items. It's not worth the hassle and frustration to use these guys - cheap as it is!

 

"Pay peanuts...you get monkeys!", comes to mind!

scoobydoomb2004
Community Newcomer
Posts: 1
Registered: ‎03-05-2014
Answered
in reply to megabuckz

this the worst company i had to deal with contact only via email never answer.............They make excuses.and the delivery drivers some just put cardin letterbox and run,some try and leave card with there personal number on it.only ever had one good delivery from these .......REST WELL BELOW STANDARD NOR WOOD I EVER RECOMMEND these COWBOYS.FORUM PAGE FULL OF DISATISFIED CUSTOMERS.and there own drivers say this.

stevknowl
Community Newcomer
Posts: 2
Registered: ‎31-10-2014
Answered
in reply to megabuckz
DONT USE THEM !!! Thay are morons. Thay loose more parcels than they deliver.
edwatki
Community Newcomer
Posts: 2
Registered: ‎02-10-2014
Answered
in reply to megabuckz

This website http://smartcaller.org/companies/c-d/courier-services/myhermes/ lists out the following two numbers. Both seem to work fine:

 

330 333 49810800 1749040

 

metaljazman
Community Newcomer
Posts: 1
Registered: ‎20-10-2010
Answered
in reply to megabuckz

im waiting on 2 parcels both sent with these **bleep**!

1 has been marked as left in a secure location, one has apparently been signed for. i have been away in london for a black sabbath gig so god knows where either of them has ended up!

 

i hear nothing but bad about this company so why do people use them?

jaymol.1996
Community Member
Posts: 673
Registered: ‎02-10-2013
Answered
in reply to megabuckz

I agree with ' all of the above' i was only a customer , HERMES ARE TERRIBLE ! DO NOT USE THEM.


megabuckz wrote:

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581314) is not recognised!


crosscountrykatey
Community Newcomer
Posts: 1
Registered: ‎24-02-2011
Answered
in reply to megabuckz

not had much dealing with hermes but someone sent a parcel on my behalf through them

there was a query re delivery and i phoned  08435158172

to be fair it was answered within 1 - 2 mins and girl was very helpful

if you do use my hermes i would advise doing so through parcels2go - they are very helpful on your behalf if there is a problem 

iva*121
Community Newcomer
Posts: 2
Registered: ‎26-01-2013
Answered
in reply to megabuckz

My parcel was meant to be delivered on the first but they didnt get to me unitll second !and didnt even leave the card ,website is **bleep**..their answerrphone is lying and seller was reassuring me they never had issues with them ..my item will not redilever untill nineth !25£ i lost in process for a bad company with worst customer service!

cliffpr
Community Newcomer
Posts: 10
Registered: ‎07-09-2007
Answered
in reply to megabuckz

Hermes are the very worst and amongst all the other rubbish sevice most of the companies offer that is really saying something

markonemark
Community Newcomer
Posts: 1
Registered: ‎20-01-2014
Answered
in reply to megabuckz

I received a Hermes 'sorry I missed you ' card with a date that they were going to redeliver(18th Jan)Nothing arrived on the 18th. Tried the website no info about parcels that other people were delivering to you and no contact phone no. I did google contact details and found this no: 08435158172.

When I rang the no. I got through after 10 minutes but was offered no help as to where my parcel was. They wanted to know where it was coming from and that sort of thing. As I do not know who sent it I do not have this info. Not very helpful. I just hope that it will be redelivered and not vanish into a black hole

alyson-adele
Community Newcomer
Posts: 4
Registered: ‎27-04-2014
Answered
in reply to megabuckz

Is anyone else having this problem please? Apparently the complaints department of Hermes online gives out my private home number!!! I have already had 3 telephone calls this week, Alyson

mhfc11
Community Newcomer
Posts: 2
Registered: ‎04-08-2011
Answered
in reply to megabuckz

I am the recipient of a MY HERMES Ebay package - it never arrived - THEY ADMITTED TO THE SELLER (She sent me proof of email that they sent her) THAT THE PARCEL WAS STOLEN IN TRANSIT

 

She will receive compensation (She hopes) and she has kindly reinbursed me but I didn't want the money I wanted the item. An item that will likely never come up again.

 

DO NOT USE THIS COMPANY (MY HERMES) TO SEND ANYTHING!     BE WARNED!!

 

Ebay should put these messages where sellers can see - is their customer service that good - I doubt it, so more people will buy into MY HERMES.

dazz_crys
Community Newcomer
Posts: 1
Registered: ‎14-10-2014
Answered
in reply to megabuckz

I am currently emailing Hermes at the moment as my parcel i paid for was meant to be picked up yesterday, their answer was " Unfortunately you have used DPD and emailed us at Hermes by mistake " My paypal receipt clearly states HERMES, and I do not have a DPD account... they are clearly giving me the runaround, I will not be using them again.

 

mad_nevski
Community Newcomer
Posts: 1
Registered: ‎04-01-2014
Answered
in reply to megabuckz
Hermes is likely the worst delivery option you could find in Great Britain ! Throughout the years it failed to deliver my stuff, my parcels been lost, not delivered, always late, drivers have a wrong attitude for sure. Hermes are time wasters as well, because when your item got lost, it takes about 1-3 months for refund, because you need to start from the sellers end. Make this world a better place - dont use Hermes, Royal Mail is far better and cheaper !
reynards
Community Newcomer
Posts: 1
Registered: ‎04-10-2014
Answered
in reply to megabuckz

Hi Everyone

The Telephone number for Hermes is 0330 333 6556.

This was very hard to get hold of as they do not want to be contacted by phone. They prefer webchat with some indian trained parrot who has only a set of standard answers

8erserker
Community Newcomer
Posts: 1
Registered: ‎01-04-2008
Answered
in reply to megabuckz

for hermes number given in  earlier post

is a peterborough depot number,,,

tel 01733330520    very helpfull  people

 

the swindon depot  58  covers a huge radius area  

abingdon oxfordshire is within this ,

tel number 

is    01793836180    also very helpfull

 

look at the label for area depot  code

at top   for ex ,    SWIND 58

or call them with your tracking number and they will

give you the correct depot tel number for your courrier

 

jamelou
Community Newcomer
Posts: 1
Registered: ‎04-12-2014
Answered
in reply to megabuckz

guy near me has juts got a job with them, no contract but they poay 50p for every parcel he doesnt come back with, fills u with confidence for xmas eh..and yes till now ive been using them and currently have two parcels undelivered, there website seems to be having probs as i cant use drop down menu to send emaisl or use webchat...anyone else?


megabuckz wrote:

Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!


 

maceyboy123
Community Newcomer
Posts: 1
Registered: ‎25-10-2010
Answered
in reply to megabuckz

dont use , left goods on doorsted and then was told its a non signiture service they can leave goods anywere

sandyrob1
Community Newcomer
Posts: 1
Registered: ‎25-07-2013
Answered
in reply to megabuckz

From a receiving customer this company is dreadful, twice I've had to deal with Myhermes the first being they lost my parcel and it took a week longer to be delivered after me and the seller contacted them several times and today I'm sat waiting in for a VERY important parcel "which should have been delivered by yesterday" and its now 3.12pm. After checking my track parcel option a good 15 times since the initial email saying they where dealing with the parcel, it says its been out for delivery 3 days ago but no letter through my door to prove this. And now says out for delivery today at 05.35 thismorning. HURRY UP..

ryaharrryan
Community Newcomer
Posts: 1
Registered: ‎20-11-2014
Answered
in reply to megabuckz
This surviece is shocking. I have been waiting for a delivery for a few days now, i hace waited in so that i dont miss it and no one has been. I receaved (sorry i missed you card) with no date or time or contact number of the driver.. So i rang my hermes they said there was nothing on there system about my delivery.. I will not be using them again i will request my things be sent through royal mail