Your February 2024 Seller Update
Learn more
Forum Posts
Seller has too long to respond to request
Hello. To give a little background, I am new to eBay and have only purchased a few items off here. I bought an item on here that I could have got from elsewhere, but chose to have it off eBay as the delivery speed was much quicker than other storefro...
Resolved! How to get refund
Hi, So I purchased a ps4 for £87 it said collection only I agreed with the buyer to get it posted to me if I pay him a tenner straight to his bank account which I did. He said he could not access his money until I gave him the collection code which I...
the problem has been fixed and the item received
the problem has been fixed and the item received
Argos Click and Collect. Delivered to Argos but then "lost". No collection code and no refund .
This occurred when the seller did NOT put my, the purchaser, name and ECP number on the parcel label. It was just addressed to ARGOS, and the only other address on the label was the return address of the seller . With no name/ ECP on the parcel ARGOS...
sellers not sending stuff
Why are sellers not even bothering to send stuff out after you pay straight away its just a joke i think il find another selling platform to buy stuff as ebay just full o scammers now .
Resolved! I used a collection point, but Royal Mail said delivery refused and return to sender. What can I do?
I ordered an item that the seller posted via Royal Mail 1pm next day. I know Royal Mail happened to have tracking issues yesterday, but I was surprised when tracking finally came back online that I saw "recipient refused to accept", and that it's bei...
Resolved! Is my international shipping item lost?
I brought a 3D printed 3 inch doll head made of hollow plastic from Illinois to London UK and it was shipped out on the 18th and arrived in the UK on the 25th. It is now April the 9th and it has been stuck in the Heathrow Airport sorting center. Is t...
INR case process
I placed an order on my private account before Easter. The seller marked it dispatched, nothing arrived and ghosted me on messages when I asked for the Royal Mail tracking number. I opened an INR case, they have started to communicate and finally gav...
Multiple issues with multi-item order
Hi all, looking for bit of info/guidance on the correct way to handle this one.I purchased 5 books from a large Ebay seller. Seller posted them out (tracked) as two separate packages, both of which I received today. They (all 5 items) are now showing...
Order not received
I have ordered and paid on 19th Feb, Contacted seller for 3-4 times but no response received. Now waiting 45 days with no direction!!! Can I have refund with some compensation? Is this right forum to post this?
Parcelforce unable to collect the item
Good morning, Parcelforce has said, "we attempted to collect your parcel. Unfortunately, it was not possible...” What can I do now? Have contacted the customer service, and they said the item have sent from National hub to Manchester, and it will be ...
Appealing a case
I have an opened case for an undelivered item. I asked Ebay to step in and the case wasn't supported as the 30 day money back guarantee had been exceeded. The case is still open, I want to appeal. Do 'I ' need to close the case to appeal the Ebay dec...
Item not received claim put on hold?
I purchased an item from a seller which purportedly was going to be sent from Manchester UK, but was actually sent from China. I haven't received the item, it keeps doing a merry dance at the Evri depot, even being sent back to the senders depot at o...
When to open "Item not received" case
Hi, I ordered an item last week that was dispatched on the 12th March via Royal Mail 48 hour tracked delivery. It was due to arrive on the 14th. It is now the 20th and I still haven't received it. I've never had to deal with this before, so I'm wonde...
Item hasn’t arrived after being dispatched a week ago, but seller isn’t replying at all
Hi so a few weeks back I ordered two items from the same seller. One of the items came last week but the other item was missing and I was sent a wrong item. I contacted the seller to let them know after opening the parcel. I offered to send the wrong...
Featured Posts
