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Your February 2024 Seller Update

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What do new HMRC rules mean for selling on eBay?

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Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Resolved! Can't verify my age with American Express

I'm trying to buy some cutlery and I got asked to verify my age by entering a credit card. I use an American Express credit card for all my ebay transactions, but I went ahead and reentered my details. It tells me 'A debit card can't be used to verif...

User avatar by • Visitor
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  • 8 replies
  • 0 kudos

Post purchase marketing emails from seller

I recently got an email from a seller, after I bought from them on eBay, offering a future discount & with a link to their own (non eBay) shop. I didn't know that sellers could access my email address, I now understand they can, but surely it's not o...

What’s the scam?

Wife wants to resupply with oil of Olay.its £6.50 a bottle in shops.1 - See it for £4.50 a bottle on eBay and I order 5 bottles.Get a shipped and delivered message within 2 minutes if each other. After 10 days I ask for a refund due to non delivery. ...

When bidding on an item

Recently when Im bidding on an item the timer runs down and I win the auction, only for the clock to reset to 59sec giving other bidders the opprtunity to put higher bids in and win the auction.This is a regular thing and I want to know why EBay are ...

Stopping sellers using Evri

I am sure there will be many like me who are bemused how Evri are still in business. I have had delivery after delivery fail or arrive late and nothing gets done because sellers keep using them.I just did a Trust pilot search on Evri UK their one sta...

Resolved! Seller using different courier after purchase went through

Hello, I bought an item with £12 DPD next day shipping but when I received the dispatch notification, they provided a royal mail tracking number instead. I assume this means they are using a different courier instead without my consent. I would like ...

User avatar by • Contributor
  • 719 Views
  • 19 replies
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Can't view an item again after purchase.

For some reason, once you've purchased something, you don't seem to be able to view the photos of the item again anymore. It's extremely annoying that if you want to check a detail on the item, you can't open the pictures to check.Why do ebay keep ch...

Adding to basket issue

Hi marco@ebay In relation to the basket issue i raised on weekly chat here is a link as requested https://www.ebay.co.uk/itm/155001741647 So for example if you choose the 10mm wide ribbon with a length of 10m enter the details in the personalisation ...

Cancellation denied on wrong amount order.

I went to buy 1item from a seller and so selected 1 item in the drop-down menu. What I didn't know was that it had defaulted to a pack of 6 and I paid for that by mistake on the order page. I immediately contacted the seller, in under 5 minutes, and ...

Seller sent different item than what was listed

Hi All, Just checking I'm (hopefully) covered here. Seller listed a limited edition new and sealed Spiderman 2 PS5 console. Package has just arrived and they've sent the standard version PS5 instead, not the LE version. Seller had marked transaction ...

User avatar by • Contributor
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  • 2 replies
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Auto paid removal

How to remove or disable the option of autopaid on offers you made for a seller ... it's absolutely an the worse option in all ebay .... I am thinking seriously stop making offers if these option still active .... please how can I disable it or remov...

Fed up with UK based sellers shipping from China!

It's getting more and more frustrating having to determine whether items are actually UK based or not.So many sellers who have a UK based address are shipping from China. It's a painstaking process to go through.Some are easier than others to identif...

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