Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Postage Policies, Global Shipping Country Separation?
Apologies if this has been asked before, can't find a topic about it. I send items worldwide but have some zones selected as global shipping due to the reliance of the postal service within those countries.But on the postage policies you cannot separ...
Resolved! Click and collect
Just wondered if any other sellers had issues with click and collect recently?Today a buyer complained that his click and collect item was sent to his home address - and no-one was in. Tracking showed failed delivery, and they asked me why.I replied ...
Ended shop subscription on the 25th of last month but still got charged for this month
Could anyone please help explain why I've just been charged for another month's Shop subscription? I closed my shop and removed all listings on the 25th (or 26th) and had the same notice at the end of last month, that I still have below: "Your Basic ...
Being Spam Reported
one of my ebay listings keeps getting taken down for not following "contact information policy" this is because i have a card with my ebay name on, which many other sellers do and i use purley so my photos dont get stolen, this listing, as it is very...
Resolved! Feedback Removal Request - Help Required Re: Tech Issue - Unable To Submit Due To Online Form Error
Dear Community Team, We would like to kindly ask for your assistance for the submission of our Feedback Removal Request. We attach a screenshot of the error. We hope this can also help other members experiencing similar issues. After following the of...
Buyer messaged for a return
Hi everyone, I’m looking for some advice. I’ve not been on eBay long and have just had my first return request. The buyer messaged me and said they bought the wrong item, and asked for my address so they could return it. I am not sure how to best han...
Resolved! Guaranteed Money Back Scheme
Hi AllYesterday I received an email concerning the return of an item which sold on Dex 19th. The item was a training AED ( Defibrilator ) which arrived next day and positive feedback left. 47 Days.This email says he is covered under the money back gu...
ebay Cancelled Sale
Hi. I received a message from ebay cancelling a sale for my security. The buyer had zero feedback and message stated buyer was no longer a registered user. It went on to say do not send goods etc, I have no problem with this. My concern is that the b...
A new RM policy or just mild incompetence?
I had a return this morning, LL tracked 48, delivery attempted on Wednesday, card left, then according to the tracking another attempt on Thursday and then straight back to me. I thought RM held onto items for 10 days before returning them? Also, it ...
Free returns
Hi folks,Just seeking some advice on the benefits of including free returns in my store.Apart from the obvious benefit to the buyer.What are the benefits for us? I'm looking to protect my feedback and of course if buyers return and are not happy any ...
Is ebay down
My buyers are saying the pay now tab has dissapeared.
Fraudulant use of "Item not as described"
As a business seller, if someone opens an item not as described, it is automatically accepted by Ebay. I am getting an increasing amount of cases. The latest one, where they have purchased a Lego figure. Chosen an INAD case, "stating too small". If t...
Seller Hub not showing sales since yesterday afternoon
Hi, had plenty of sales yesterday afternoon and overnight but they're not being shown on the seller hub chart. Payments going through ok but just not displaying on the hub. AZnyone else having this issue? Cheers
Orders that are dispatched still in the 'awaiting dispatch section' ?
Anyone seeing orders that are dispatched, still showing up in the 'awaiting dispatch section' ?I.e. when you click to view awaiting shipping page: https://www.ebay.co.uk/sh/ord/?filter=status:AWAITING_SHIPMENTYou see orders that have been dispatched?...
Transaction defect rate below
Hi, I would like to ask for your help. I am in the engraving business and my engraving machine broke down. Usually, I have about 5-6 orders per week. In one night, I received 12 orders and couldn't fulfill them because the machine broke down at that ...
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